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Sales Customer Service

Location:
Yuma, AZ
Posted:
July 30, 2015

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Resume:

ROLANDA R. ROUSSELL

acq0o3@r.postjobfree.com

**** *. ******** **. **** 133 • Yuma, AZ 85364 • 504-***-****

OBJECTIVE

Obtain a challenging leadership position applying creative problem solving and effective management skills with a growing company to achieve optimum utilization of its resources and utilize my skills and education.

EXPERIENCE

2014-current Marine Corps Community Service Yuma, AZ

Area Sales Manager Military Clothing 928-***-**** Kathy Gomes

Servicing the needs of military personnel

Managed sales activities in Military Clothing Department.

Ensured department are appropriately stocked, attractively displayed, and adequately staffed to achieve sales goals and service standards.

Established and implement effective Customer Relations Program.

Ensured service provided met/exceed Marine Corps Exchange standards and customer expectations.

Ensure Military Clothing Department is fully stocked, and merchandise is attractively displayed, this included effective signing, accurate price marking, and fact tags.

Ensured department adhered to corporate visual merchanding standards.

Coordinates stock replenishment with procurement personal.

Controlled scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions and planned budgets.

Implements and coordinated departmental promotions and sales events with store operations.

Supervised, trained, and motivate sales employees.

Holds regular meetings with sales staff. Ensured employees are aware of sales goals, sales events, and sales incentive programs, and store policies.

Meet /Set Sales Goals

Ordered military uniforms from Department Logistics Agency (DLA)

Complete sales report, run reports.

2013-2014 Accent Care, Inc Yuma, AZ

Caregiver 928-***-**** John Acosta

Personal Care (bathing assistance, toileting assistance, bed transfers, hair care, changing depends, meal preparation, medication reminders)

Light Housekeeping (vacuum, dishes, dusting, mopping, laundry, changing linens, and sweeping)

Respite Care

2011-2013 Professional Software Engineering (Prosoft) Iwakuni, JP

Learning Resource Center (LRC) Facilitator

Operate the Learning Resource Center

Proctor MarineNet Examinations

Operated telephone system

LRC shutdown procedures

Organized, catalogue and classify LRC resources to ensure effective retrieval.

Managed, develop, and promote the LRC to ensure effective resources and information were available.

2010-2011 Marine Corps Exchange Iwakuni, JP

Retail Area Supervisor

Set sales target goals, prepared budget reports.

Plan and implemented new sales polices

Performed interview process for potential employees.

Maximizing sales and profitability, documented monthly sales.

Maintained and increased standards of customer service.

Controlled the training and development of team members.

Provided team members with a stimulating and supportive environment.

Performed warehouse inventory and stocked merchandise

2009-2010 Seniors Choosing to Live at Home New Bern, NC

Certified Nursing Assistant/Caregiver

Home helper, personal care, light housekeeping tasks and run errands.

Provided companionship and conversation, provided stabilization and assistance with walking.

Provided medication reminders, took patient to therapy sessions.

2007-2009 Oschner Medical Center Baton Rouge, LA

Certified Nursing Assistant/Telemetry

Assisted in providing direct patient care following a develop plan care per delegation of the RN.

Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information.

Read heart monitoring equipment.

Implemented training course for new recruits speeding profitability.

Served and collect food trays and fed patients requiring help.

Provided patients’ personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.

Documented actions by completing forms, reports, logs, and records.

Maintained work operations by following policies and procedures.

Vital signs, intake/output

EDUCATION

2014-current Grand Canyon University Phoenix, AZ

Master of Science in Health Care Administration

Master of Science in Business Administration

2010-2013 University of Maryland University College Adelphi, MD

Bachelor of Science in Business Administration

Minor degree in Biology

2009-2010 Craven Community College New Bern, NC

Associate of Arts

1999-2003 East St. John High School Reserve, LA

High School Diploma

Certified Nursing Assistant Certification, Certification No. 130245

SKILLS

Proficient in Microsoft office programs including excel, knowledgeable of computer operations, multi-tasking, leadership abilities, goal oriented, organized, ability to work with minimal supervision, able to create detailed reports, able to create a safe effective environment, strong communication skills. Courses Taken: Marketing, Accounting 1 and 2, Business Finance, and Statistics.

acq0o3@r.postjobfree.com

2621 S. VIRGINIA DR. UNIT 133 • YUMA, AZ 85364 • 504-***-****



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