KELLY PATRICK MULCAHY

***** *. ******* ****** #*** Oklahoma City, Oklahoma, 73170

Cell: 816-***-**** Email: acq0ng@r.postjobfree.com

SUMMARY

Sales and Operations Management Professional with extensive experience in the management of territory expansion efforts, community outreach, marketing, human resources including staff training and development, client services, account management, contract management, and financial oversight including budgeting, forecasting and profit/loss. Strong focus on customer/employee satisfaction and retention. Organizational leader with excellent interpersonal communication and project management skills, adept in establishing, streamlining and managing operations to increase community awareness of company brand and services to ensure sustainable growth and profitability.

PROFESSIONAL EXPERIENCE

Director, Sales and Management 2007 – 2015

STEWART ENTERPRISES Independence, Missouri

Managed all facets of operations including sales, project management, scheduling, security and safety, customer service, accounts receivable and accounts payable, human resources, public relations, financial functions/budgeting, forecasting, and contract processing.

Hired, trained and developed a staff of 5 directors that increased sales and profits over 40%.

Developed, monitored and tracked production schedules and budgets of sales staff.

Coordinated community development and outreach efforts including events and seminars designed to increase brand awareness of company products and services; sponsored the Boy Scouts of America and the VFW in community events.

Selected for promotion to improve operations and profitability of another business within the company; successfully reduced labor and merchandise costs; maintained the highest customer service rating in the Kansas City division; increased sales and production by 45%.

Director of Operations, District Manager 1999 – 2007

MOUNT WASHINGTON FOREVER, LLC Independence, Missouri

Managed overall operations including daily activities, maintenance, and upkeep of three internal service providers averaging 500 plus calls a year.

Oversaw sales, project management, scheduling, security and safety, customer service, accounts receivable and accounts payable, human resources, public relations, financial functions/budgeting, forecasting, and contract processing.

Established and cultivated business from the ground up to over 500 clients per year in 5 years; increased sales by over 100% with community involvement and outreach.

Recognized in multiple publications and magazine articles.

Championed the Missouri Funeral Honors program that is now part of The Department of Defense.

Received the highest customer service rating in the company.

Facilitated development and maintenance of the Forever Library of Lives; promoted the media studio to be the best in the industry.

Trained and worked with directors in St. Louis, Los Angeles, and Kansas City.

General Manager / District Manager 1993 – 1999

SCOTCH INDUSTRIES INC., Kansas City, Kansas

Designated as project manager in building a business from the ground up to oversee operations of eight plants and retail outlets of the Kansas City division

Managed all functions including marketing, maintenance, project management, sales, training, staffing, purchasing, customer service, human resources, public relations, quality control, loss prevention, inventory, security and safety, environmental waste and compliance, rental properties with full P & L responsibility including budgeting and forecasting.

Increased profits by monitoring and reducing expenses and labor costs.

Significantly improved productivity, customer service and service quality by proactively maintaining all vehicles, equipment and delivery routes.

Lobbied the Kansas Legislature for the cleaning industry.

Consistently the lowest turnover in the company.

Increased community awareness and involvement by coordinating outreach events and partnerships; sponsored youth baseball and softball teams.

Received training and Certified Cleaner status from the International Fabric Institute, Washington, D.C.

Territory Sales Manager 1989 – 1993

SHEIL FUNERAL HOMES INC. Kansas City, Missouri

Managed operations and all facets of business including territory expansion, marketing, event coordination, client services, and personnel functions.

District Sales Manager 1985 – 1989

NATIONAL CONVENIENCE STORES INC. Houston, Texas

Oversaw operations of 12 convenience stores throughout the Dallas, Texas area; responsible for all facets including customer service, sales, staffing, purchasing, training, loss prevention, security and safety, marketing and profit and loss.

EDUCATION

Music Education Major

OKLAHOMA CITY UNIVERSITY, Oklahoma City, Oklahoma

Music Education Major

COLLEGE OF THE OZARKS, Point Lookout, Missouri

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