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Customer Service Manager

Location:
Texas
Posted:
July 30, 2015

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Resume:

Crystal Sheffield

***** *. *********

Wichita, Kansas 67215

316-***-****

acq0na@r.postjobfree.com

Summary of Qualifications

A performance driven, insightful leader with a proven ability to achieve and exceed all business objectives.

Goal oriented individual with strong leadership capabilities.

A skilled communicator with a diverse knowledge for achieving excellent customer service satisfaction.

Professional Skills – Management

Staff supervision

Employee acquisition and termination

Inventory management

Payroll preparation

Daily accounting report

Performance reviews

Professional Skills – Office Administration

Patient account tracking

Information management

Patient scheduling and flow

Medical records management

Insurance referrals and pre-certifications

Medical forms development

Professional Skills – Customer Service / Employee Relations

Settled customer complaints

Answering multi-line phones

Enforced disciplinary action

Promoted teamwork

Set standards for quality excellence

Professional Skills – Human Resources

Application/Scheduling/Post offer processes

Established screening templates and assessment tools

Coordinate interviewing schedules and candidate follow-up

Reference/Background/Credential checks

Coordinate internal transfers and new hire paperwork

HR Logix and HRIS system

Cross trained as a Recruiter

Conducted phone screens for applicants

Conducted job offers for candidates

Participated in job fairs

Cross trained as HR Generalist

Established Workforce request processes

Project Coordination

Employee Recognition Program Manager

Facilitator-New Employee Orientation

Personal assets

Problem solver

Communication skills

Conflict resolution

Time management

Organization Skills

Professional Work Experience

Papa Murphy’s Manager 2002 - 2005

Cold Stone Creamery Assistant Manager 2005 - 2006

Spectrum Family Medical Receptionist 2006 - 2010

Maternal-Fetal Associates Medical Office Specialists 2010 - 2011

Heartland Women’s Group Medical Office Specialists 2012 - 2013

Via Christi Health HR Staffing Representative 2013 - 2014

Via Christi Health Project Coordinator-HR 2014 - Current

Education

Currently Enrolled in Masters of Human Resource Development

2017

Webster University

Bachelor’s Degree in Business Administration

2013

Friends University

Wichita, Kansas

Associates Degree in Business Management

2006

Butler Community College

El Dorado, Kansas



Contact this candidate