Lonnie R. Franklin

***** **** ***, *** *******, TX 78253

Cell: 210-***-**** HP: Same as Cell

acq0mz@r.postjobfree.com

CAREER OBJECTIVE

Professional System & Security Analyst with extensive IT experience in delivering exceptional customer satisfaction to Foreign/Domestic clients. In additional, I have 14 plus years of Healthcare Support and Healthcare Management experience. I am seeking an opportunity to utilize my military & civilian training/experience toward a successful IT career. One of my Goals is to enhance my Information Technology career path in becoming a Senior, IT Specialist.

PROFESSIONAL EXPERIENCE

GRSCO (Global Resource Solutions) 13 Oct 14 to Apr 15

IT Administrator & IT Security Analyst

IT Administrator for Platform Information Technology (PIT) Team, providing technical experience to assist in identifying & recommending security enhancements to systems going through DIACAP process

Liaison to the USAF Security Forces Community; answering technical/administrative questions on the PIT Determination process, Enterprise Info Tech Data Repository (EITDR) registration & C&A process

Work w/ the Security Control Assessor (SCA); implementing IA controls on PITs & it’s components

Perform Quality Control reviews on Network Topologies; recommend changes to meet IA Controls

Managed/control the security documents that support the Certification & Accreditation (C&A) process

Conduct/assist w/ the performance of Security Risk Assessment on PITs going through the C&A process

Review deliverables for quality, compliance & consistency prior to submission to ISSA/ISSM review

14 years of strong Technical background in Software installation, Computer Systems and IT Security

Analyze & review deliverables, artifacts, C&A packages; knowledgeable on NIST & STIG instructions

Successfully completed New Horizon Computer Network System Administrator Professional Program; which included Windows Svr 2012, CompTIA A+, N+, CISCO ICND 1/2–Studying for Cert Exams

Zycron, Inc (Sub-Contract for CHS, Inc) 2 Dec 13 to 1 Aug 14

Consultant, Deployment Engineer Tech

IT Consultant traveling 100%; supporting Meaniful Use (MU) Win. 7 migrations to 209 CHS hospitals

Technical Support Liaison to all levels of Medical staff; provided IT implementation support to local IT

Installed & Maintained HW and SW that supports the use of Clinical Provider Order Entry (CPOE); included COTS software such as Caradigm Vergence SSO, HMS, IBM AS 400 & other Clinical Apps

Imaged and Migrated 1K+ PCs from XP to Win. 7; Installed/Configured 100 varies types of printers Unboxed/Inventoried 5K+ pieces of new technological equipment; assembled mobile computing carts

Hands-on experience using PC imaging tools such as SCCM, PXE, PCU, WDS tools to upgrade PC’s

Knowledge of JavaScript’s, VB Scripts and Power Shell Scripts; Maintained/edited already established VB/Shell Scripts that was built to deploy applications and GPO’s; Experience with VM software

Perform Medical/Business Data backups manually & by using USMT tool; restore data & printers files to new computers; performed post-install of various COTS software manually or using the SCCM tool

In-depth knowledge of AD, ARS, GPO and MS Bit locker – decrypting and encrypting HD’s on PC’s

Desktop Support experience with XP, VISTA, Win. 7 & 8 OS; Imaged PC’s/Laptops w/ Windows OS; Performed COTS Application support and implementation for medium to large scale organizations

Install IBM I-Series, McKesson, MedHost, 3M, HCS software; configure Abbott medical devices

Problem resolution & Task oriented professional with great Analytical and customer service skills

Knowledge of Sentillion/Caradigm Vergence Single Sign-On; tested End-Users capabilities and performs all required installation, configuration, integration and user support for the platform

Quick learner of new technology; 24 years of Health Care support experience; HIPPA trained

Xtreme Solutions, INC 15 Jun 13 to 1 Oct 13

System Administrator & Engineer Support Tech

12 years of Helpdesk Support experience on various DoD enterprise infrastructure environments

Possess a wealth of IT knowledge; as well as Troubleshooting and Brake-fix and Analytical skills

12 yrs of Desktop support experience & Remote connections to PC’s/Servers on a Global Network

8 years of working experience using PC imaging tools, remote control tools & software installation

8 years of experience supporting a different mix of computer platforms. Installed COTS software for Hardware equipment to include servers, PC’s, laptops, printers & multifunctional devices

Monitored System performance, performed preventive maintenance, reviewed error/audit logs; troubleshoot/ analyzed cause of problems with all servers; Worked with vendor to repair servers

Assist w/ the Design, configuration, maintenance of the enterprise Windows domain infrastructure/ core services including AD, DNS, DHCP, & IIS. Troubleshot Terminal Server, DC & MS Exchange alerts

Performed Sys Admin tasks on Windows based machines in a large multi-domain environment; apply diagnostics techniques to identify problems--used Systems tools and resources to fix the varies issues

Work side by side with IA, installing critical Security software updates & patches to clients/servers

Possess hands-on experience maintaining/building 2003/08 Servers; understanding of Intel-based server HW, including the RAID configuration Working knowledge of VM Ware utilities & HP Server ILO

Assisted the IA/Security team on the 2013 DIACAP & STIGS requirements; single-handily reviewed documentation/checklists that applied to the servers; made changes as needed--exceeded the standards

Knowledge of commands/utilities including TCP/IP, FTP, DHCP, SMTP, IPCONFIG and etc.

Maintained and upgraded application and environment configuration

Experience w/ SCCM/SCOM monitoring tools; researched/troubleshot systems alerts on HW/SW issues

Strong experience with Active Directory, Win 7/VISTA/XP, MS Exchange, MS Application Suite

Good understanding of batch scripting; Hands-on user experience with SharePoint, Visio, Auto CAD;

Multitasking individual, quick learner of technology, highly motivated & needs little to no supervision

TeAM (Technology, Automation & Management, INC.) 01 Feb 13 to Jun 2013

System Administrator & Network Analyst

Vital member of the MISM worldwide team; travel around the world performing Hand/Feet engineering duties to include troubleshooting, configuring, installing HW into (SEAs) & Communication closet

Working experience troubleshooting CISCO switches & network cabling and fiber diagnostics

Key member of Medical Systems Infrastructure Modernization (MISM) Team, work closely with Engineers and Designers; Troubleshot CISCO switches and backup power supplies (RPS & UPS’s)

Performed configuration & sanitization of switches using Putty; Shipping/receiving new/old equipment

Hands-on experience using Auto CAD & Visio Software; Created, edited and printed Network Architectural Diagrams & Maps; used the Maps & Design for Network Upgrade implementations

Performed cabling to and from Patch Panels in the Server Closet; Tested network cables for connectivity

Logistic specialist; preformed Inventories of HW equipment; build & palletize equipment for turn-in

Remotely monitored/maintained Wins Server 2003/08 R2 Enterprise; Installed SW security patches

Perform daily checks on Global Servers, Medical databases, Web servers; Ensure HIT compliance

ITT Systems-Exelis, Farah Afghanistan 5 Feb 2011 – July 2012

ADPE Technician & Network Analyst

Performed Networking & customer service IT support duties in a NATO deployed environment

Successfully migrated SIPR, NIPR, and Centrix tactical military base network to strategic network

Managed, configured and maintained SIPR, NIPR, and CENTRIX Enterprise-class Army Network.

Configure and trouble shoot common Network Protocols such as TCP/IP and wireless protocols

Working knowledge of Routing Protocols, TCP/IP Sub netting, DHCP & Print Server Administration

Configured Digital Sender and Network Printers using direct connection, VLAN’s and print servers

In-depth knowledge on AD; managing Objects, Accounts & applying NTFS & share level permissions

Assisted with the moving of major site relocation; setting up network printers, switches & routers

Working knowledge on remediation tools such as REM/Retina, QTIP, and SCCM/WSUS

Worked on the Defense Information Assurance Certification and Accreditation Process (DIACAP) to ensure the proper risk management was applied to the information systems before migrating over from the (DoD) tactical network to their strategic network

Project support for the DoD refresh initiative; assisted in voice network reconfiguration

Performed (eRetina) scan on network PC’s; performed vulnerability assessment and remediation fixes

Knowledge of Intrusion Detection concepts & application; thwart network vulnerabilities/deficiencies

Repair network permissions & access to different PC classifications--Centrix, NIPR and SIPR

Experience pulling & terminating network cabling; worked with OSP on network reconfigurations

Demonstrated knowledge of OS’s /applications such as: MS Windows, MS Office, Active Client, Tumbleweed, Pure-Edge, eRetina, Window Server Manager, VM Ware & other approved Software

Windows 7 & XP deployment experience; responsible for scheduling & deploying Windows 7 to 750 old/new desktops &laptops; Customized Classified & Unclassified PC’s to various international staff

Abacus ASG July 2010 – Jan 2011

Desktop, Imaging Specialist and VOIP Telephony Tech

Performed VLAN administration, Routing, Firewall & ACL administration

Network Cabling & installation; Assisted in voice network reconfiguration; Advance Telecom experience; including installation, programming, troubleshooting VOIP and Single-line telephony

Desktop Imaging Specialist; Desktop PC set up; install software (SW) and hardware (HW)

Troubleshoot all functions of the PC’s to include hardware, software, and communications lines

Migrated VISTA machine to Window 7; baseline over 500 new personal computers/laptops

Configure Desktop Microsoft Suite Applications to include Microsoft Outlook 2007/2010

United States Air Force 19 Jan 1987 – 30 June 2010

IT Operations Manager, System Analyst & various Healthcare positions

Managed/led 25 CSA’s, 2 SA & NA’s at the School of Healthcare Science (New name is METC)

SME for AF Medical Schoolhouse Wireless Network; led a team of 2 NA w/ the campus upgrade

Project Manager for Blade Server Initiative, centralized management for 16 Medical Health Systems

Worked side by side w/ base Network Infrastructure Team and other military agencies such as DISA, AETC, AFMOA, AFMSA, DFAS & MEDCOM resolving critical network outage & Patient care issues

Demonstrated working experience troubleshooting DoD Enterprise Networks; years of hands on training monitoring Network Protocols such as TCP/IP, DHCP, SMTP, VPN and Wireless IPSec

Provided hands-on Assistance troubleshooting /diagnostics support for all related systems, equipment failures or service issues; Educated 1500 users on the USAF Network Compliance/Security policies

Worked on the Defense Information Assurance Certification & Accreditation Process (DIACAP) to ensure the proper risk management and all STIGS was applied to the Air Force Network

Advance Training& experience with setting up VPN Client on Laptops while using CISCO software

Demonstrated knowledge of troubleshooting Air Force & Army networks including LAN/WAN

Demonstrated Consultant experience, worked w/ civilian vendors (HP, Microsoft, Adobe and Dell)

Unit SW License Manager (USLM) for AF Medical Campus; approving authority for all acquisitions.

Developed and Maintain an updated software baseline for the tracking and storage of all DoD/COTS software; also performed the copying, licensing, inventory and disposition of the SW

Compiled statistical data related to SW accountability; Reviewed/monitored Network & User accounts for proper utilization & licensing of SW--Audited by base SLM; scored Outstanding grade on program

Demonstrated working knowledge of WDS (Windows Deployment Server), Remote connectivity software (RDP, PC Anywhere, Bomgar & Dame Ware), Tumbleweed Desktop Validate

SME on ITE processes; Directed 100% inventory of $1.5M of ITE assets--ensured total accountability

Researched and procured $1M worth of Information Technology Equipment (ITE) and supplies

Advance experience w/ (DoD) computer systems and Supporting wireless communication devices

Understands concepts of Microsoft Exchange, Email protocols, firewall and SSL technologies

Strong interpersonal and communication skills; capable of explaining procedures in writing or verbally

Security Officer conducted IAAP reports for security incidents & applied corrective security procedures

Reviewed/Edited outdated IT Policies/Guidance; implemented new processes improved efficacies

Administer HIPPA & HIT compliance on Medical Records audits; created monthly Provider Productivity reports; reported metrics to Chief Medical Officers, Hospital Commanders & DoD USAF

Patient Advocate /HIPAA Officer for MTF; scheduled/tracked Privacy Act/HIPAA training for Staff

Release of Medical Information Supervisor; development policies/procedures of PHI requirements

Highly trained Electronic Medical Record (EMR) technician with 20 years of Outpatient Records experience. Trained all medical staff on the functions of the CHCS and ALTHA EMR applications

10 plus years as Data Analyst, perform quantitative/qualitative data analysis on financial/medical databases; collection of data from CHCS to process MSA, MAC, WWR, SADR, MEPRS reports

Led implementation process for Digital Radiology install; coordinated w/ 3 Air Force Agencies to insure project remain ahead of schedule; new equipment saved the MTF $5K monthly in off-base referrals

Educated medical staffers on the organization’s standard operating procedures (SOPs); provided additional technical assistance to Physicians, Dentists, Nurses, Medical students and medical staff

Trained 2 Budget Officers on medical billing; Processed 100K in bills; payment time slashed by 30 days

Procurement Specialist; Purchased all IT Equipment (ITE) for entire Medical Schoolhouse to include Tech refresh PC, Servers w/ warranty & other services. Issued/tracked this new ITE w/out zero losses

Completed IT HW/SW inventories & HIPAA risk assessment for MTF’s not supported by local IT staff

Created tickets in Remedy trouble ticket system, logged and tracked all Tier I/II calls. Performed internal audits of these tickets; Provided the results of the audits in the IT monthly newsletter

Worldwide DEERS on-site manager for Medical Center and remote outlying clinics; provided guidance to 150 users; trained users on the security of the system and compliances of the Privacy Act Laws

Knowledge on PKI; Installed Security patches security fixes to organization MS Server 2003, 2008

Advance experience of VTC equipment set up; scheduling users for CEU training & conference rooms

Advance experience in Active Directory, DNS, DRA, other Password & Account management tools

5 plus years of experience as a System Administrator & System Analyst on CHCS & ALTHA platforms

Scheduled, arranged all patient’s appointments throughout USAFE & CONUS, arranged both ground & air transportation, travel arrangement, assisted with hotel stays for Medical Evacuation patients

Advance experience of DMLSS, TRAC2ES; IT Specialist for Medical Readiness Training Courses

Summary of Work Experience

AF veteran w/ 23+ years of active service; I have 26 years of military & civilian demonstrated experience

in the Healthcare Administration field. Secret Clearance with expiration: 02 April 2016

I have 14 years of progressive Information Management and Information Technology (IM/IT) experience.

I have held many different leadership positions & support roles to includes the following: Manager-IT

Operations, Network Administrator, Systems Administrator, Procurement Analyst & Purchase Officer,

Supervisor, IT Plans & Programs, Electronic Health Record (AHLTA) trainer, Privacy Act & HIPAA

Officer, System Analyst, Web Developer, Software License Mngr, IA Security Officer, Safety Officer,

Database Admin, Biometrics and MEPRS Clerk, Budget Officer Apprentice, Finance Analyst,

Finance/Medical Billing Officer, Admissions and Disposition Specialist; Manage Care Specialist,

MS Application Trainer, CHCS & DEERS System Administrator, Logistic/Supply Custodian.

Winner of various USAF Awards; 2003, Health Benefits Advisor (BCAC Specialist) of the

Year and 2000, USAF Volunteer of the Year Award

Certification and Education

ITIL-Foundation, HDICSA, MCP certified, and currently working on getting my CompTIA A+, Net+,

Security+, MCSA Server 2012 and CCNA certification through New Horizon Learning Center, with a

projected completion date of December 2015

Contact this candidate