MARGARET COGGINS

**** *. **** ***. **** ***

Phoenix, Ave. 85021

602-***-****

SUMMARY OF QUALIFICATIONS

Twenty three years’ experience in Volunteer and Staff Management

Strong communication skills, written and verbal, comfortable dealing with various types of temperaments and personalities.

Well-organized, resourceful, creative team player.

Strong office & computer skills.

EXPERIENCE

Area Agency on Aging Region One October 2013-April 2014 six month contract

Affordable Care Act Volunteer Coordinator

Coordinate recruitment, placement and support of volunteers to conduct outreach, provide education and enrollment on health insurance, health care access and health benefits.

1. Ensure that volunteer assignments are consistent with both the interest and abilities of the

volunteer and the community needs

2. Coordinate trainings for volunteers to become Certified Application Counselors (CAC’s)

and insure all volunteers received Level One Fingerprint Clearance card from Arizona

Department of Public Safety

3. Ensure that volunteers are provided with needed orientation and support from partner

Organizations

4. Supervise the Senior Corps Team Lead staff and RSVP volunteers

5. Work with Area Agency staff and community groups to support all aspects of program

development and coordination

6. Correctly track hours, mileage and expenses for volunteers and reimburse volunteers within

timeframes established by the Agency

7. Collect data associated with this project and prepare accurate and timely reports, as

requested by the Centers for Medicare & Medicaid Services & the RSVP Director

8. Maintain records for program, and conduct regular site visits to volunteer assigned sites

9. Attend all meetings and trainings with Centers for Medicare & Medicaid Services and all

partners involved

Community Information & Referral 2-1-1 Arizona October 2007-Dec. 31st 2012 DES State Contract not renewed.

Volunteer Program Manager

Recruit Volunteers for the Department of Economic Security

1. Volunteer Recruitment & Screening

2. Interview, train & orient DES Volunteers & Staff

3. Refer & Placed Volunteers within 135 DES Offices

4. Work with Department of Veteran affairs, VR&E Office to place veterans in DES offices

5. Track, Monitor, Evaluate, and solve any problems with Volunteers and Placements

6. Conduct Monthly Needs Assessments

7. Bill and send accurate report monthly to DES

Recruit Volunteers for Community Information & Referral

1. Determine specific policies and procedures for volunteers

2. Ensure that staff is trained in the utilization of volunteers

3. Provide training for volunteers as needed

4. Track volunteer performance

5. Report the number of volunteer placements and hours donated on a monthly basis

6. Insure reports are accurate and received by due date

7. Work with Department of Veteran affairs, VR&E Office to place veterans with Community

Information & Referral for 6 months and send monthly reports to their VA case worker

8. Manage several different contracts and have the ability to switch from one to another with each

incoming call from clients.

9. Assist at front desk with phones, mailings, credit card sales, data entry, and customers

Volunteer Center of Maricopa County April 2000-October 2007

Director of Contract & Volunteer Services

Develop and maintain relationships with nonprofits, business, educational organizations, public,

Government and private organizations. Oversee recruitment, retention and recognition of new

partnerships

Oversee Points of Light Foundation contracts: DOORS, EITC Asset Building, and EITC VISTA

Increase communication with volunteer managers/agencies

Coordinate the Department of Economic Security Volunteer program for the last 3 years,

recruiting, interviewing and placing volunteers in the 140+ DES offices in Maricopa County

Provided Volunteer Management training to DES staff bi-annually and submit monthly reports to

home office

Volunteer recruitment and screening

Refer and place volunteers in the community

Teach Volunteer Management Training 24 hr. course

Place Rehab Services Clients in volunteer positions

Supervise VISTA program

Ordering of office supplies

Assisting with payroll and billing

Herberger Theater Center July 1989-January 2000

Security, Reception, Front of House & Director of Volunteer Services

Responsible for security of building, visitor sign-ins, coordination of delivers, alarm system, and all backstage activity

Reception and switchboard responsibilities direct all incoming calls to the proper person, serve as an information center, computer input and program responsibilities, update and keep current weekly facility schedule

Hire, train, schedule and manage house staff

Developed Volunteer information procedures and manual

Developed House staff policies and procedure manual

Recruit, train and coordinate 650 volunteers

Responsible for scheduling, volunteer calls, maintaining and update forms, presented volunteer training once a month, volunteer sign-ups three times a year, and working with six resident companies in the theater

Correctional Services Corporation July 1985-May 1989

Case Manager Supervisor

Worked with Bureau of Prisons, Immigrations, Federal Probations, Pre-trial Services, & U.S.

Marshals Services

Reviewed clients from all of the above for acceptance into the Federal half-way house

Report monthly to all the above on progress and violations of clients

Supervise six case managers and assign client to a comparative case manager

Prepared cases for Bureau of Prisons bi-annual audit

Prepared exit reports for each agency on clients

EDUCATION

Salt Lake City College

Criminal Justice 1982 - 1985

Utah Technical College

State of Utah Peace Officer Training Certified September 1985

State of Utah Department of Corrections

Training in Adult Supervision, Physical Abuse, Crisis

Situations, Investigation and Incident Report Writing

for the Federal and State Court Systems. Certificate September 1985

University of Utah

Alcohol and Drug Abuse Counseling Certified March 1988

Served on the Foster Care Review Board for 6 years

Membership Chair for Association for Volunteer Administration for Central Arizona for 12 years

Serve on HOA Board as Secretary for 4 years

Current Level One Fingerprint Clearance Card #000*******

References:

Catherine Rea CEO Community Information and Referral 2-1-1 Arizona

602-***-**** acq0mw@r.postjobfree.com

Debbie Ray Volunteer Coordinator Avondale Police Department

623-***-**** acq0mw@r.postjobfree.com

Paula Wright Associate State Director- Community Outreach AARP

602- 262-5164 acq0mw@r.postjobfree.com

Margaret Coggins

7126 N. 19th Ave. Unit 216

Phoenix, AZ 85021

602-***-**** Home

602-***-**** Cell

acq0mw@r.postjobfree.com

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