Manuel Maranon

Phone 786-***-**** Email:

acq0j9@r.postjobfree.com

*** ** ** ***** ***. 102 Miami, Florida 33126

Objective

Summary of qualifications

Work experience

Education

Language

Accomplished sales and service professional searching for a sales position that offers career advancement.

10 years of accomplished sales and service experience in fortune 500 companies, with a consistent record of achievement evidenced by career advancement.

Mastered networking and sales techniques essential in meeting annual sales goals.

Strong organizational skills used to prioritize and meet multiple project deadlines.

Prospected new accounts by call calling and managed existing customer accounts.

Implemented interpersonal skills when working as a team player and team builder essential in supporting the organizational mission.

Instrumental in helping institute new procedures in problem solving resolutions.

Detailed oriented combined with polished verbal and written communication skills essential in organizing networking activities.

Information Technology Services expert with knowledge in Microsoft Office and Microsoft Operating Systems (Windows, products and basic network connectivity), GUI, AS400, Lotus, Excel., Mabel, Outlook, Colonial.

September 2010- June 2015 Tigerdirect.com

B2B Account Manager

Drove sales through up-selling and cross selling techniques as well as delivering exceptional customer service to our corporate and government customers.

Maintained and grew account base through proper balance of maintenance and prospecting phone calls.

Renewed relationships with past buyers to drive future business.

Called warm sales leads to build relationships with new clients and establish business relationships.

Worked with clients to understand their business issues and provide solutions to meet and exceed their needs.

Achieved up-sell/cross-sell targets to enhance average order value.

Handled, as appropriate, issues pertaining to my customer’s list.

Followed-up customer’s requests for assistance, literature, price quotes, etc., to establish a high level of service orientation. .

Maintained designated average of outbound calls per day.

Met and surpass sales goals

May 2010 to September 2010, I was actively job seeking.

January 2010- April 2010 AT&T Miami, Florida

Bilingual Sales and Customer Service

Consulted with customers to recommend and sell a variety of AT&T products and services to meet the customer’s needs.

Provided AT&T customers with a positive sales and service experience.

Interacted with multiple online systems while speaking with customers

Met sales quotas and service objectives in a fast paced call center environment

Handled customer complaints, discrepancies, requests and inquiries over the phone. Made arrangements for the installation, removal or change of telephone service or equipment. Worked to meet revenue goals, service commitments and other deadlines.

September 2008 - Jan 2010 Metro PCS Miami, Florida

Sales and Service Representative

Sold new activations, phones and accessories to new customers.

Upgraded accounts and handsets to existing clients.

Troubleshot handsets and service in order to resolve issues.

Used a Scan Sheet and counted phones to control inventory.

Oct. 2003 - to Jul. 2008 Royal Caribbean Cruise Lines Miami, Florida

Senior Partner Advocate Royal Caribbean Oct. 2003 to Sept. 2006

Achieved annual sales quotas and excelled in customer service.

Coordinated networking activities necessary to generate sales activity.

Managed existing customer accounts to ensure timely collections of accounts receivable.

Investigated, troubleshot and resolved issues in a timely and efficient manner.

Organized meeting space, cocktail parties and amenities.

Excelled in customer satisfaction necessary to maintain client relationship

Automation Support Royal Caribbean Sept 2006 to July 2008

Information Technology Services expert.

Coordinated networking activities necessary to generate customer satisfaction.

Managed existing customer accounts.

Investigated, troubleshot and resolved issues in a timely and efficient manner.

Trained travel partners and peers on how to use the Royal Caribbean Cruising Power website.

Excelled in customer satisfaction necessary to maintain client relationship.

August 2003 Florida International University Miami, Florida

Bachelor of Business Administration, Major: Management (GPA 3.05)

English / Spanish

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