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Customer Service Manager

Location:
Atlanta, GA
Posted:
July 30, 2015

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Resume:

Torrance Wenshell Armstrong

**** ****** **** **. *******, GA 30331 404-***-**** C: 404-***-**** acq0hx@r.postjobfree.com

Experienced, knowledgeable, and detail-oriented Business Professional with a commendable track record of providing extensive credentials in identifying unsafe structures and possible compliance violations and providing executive security for entertainment industry.

Demonstrate strong leadership, award-winning customer service, and staff training and development expertise. Demonstrate an integrity-driven work ethic, strong leadership, and excellent customer service expertise.

A R E A S O F E X P E R T I S E

Appear at Code Enforcement Hearings

Issued Citations to Code Violators

Identify/Eliminate Unsafe Structure Problems

Maintain/Investigate Complaints & Findings

Conduct Extensive Field Investigations

Monitor Residential/Commercial Properties

Prepare Environmental Court Cases

Draft Detailed Reports on Investigations

Attend Public Meetings as Liaison

Award Winning Customer Service Employee

R O F E S S I O N A L E X P E R I E N C E

2013 to Present: SecurAmerica, Atlanta, GA

Class A Building Security Rover/Interim Supervisor Provide high profile security measures on client sites and patrol business grounds ensuring safety of business and personnel. Coordinate security measures as part of an overall security team in charge of managing ingress/egress from client location. Check access badges and manage assignment of badge entry for new personnel and visitors.

Train and develop new personnel onsite and serve as mentor and liaison for problem resolution deliverables for any issues that arise.

Provide staff/executive personal protection to/from airport and to vehicles on the grounds.

Coordinate with local law enforcement for any emergency situations.

Completed in-house training in Security Management. 2011 to 2013: Held Various Positions Driver

2007 to 2011: City of Powder Springs, Powder Springs, GA

Code Enforcement Officer

Identified and corrected unsafe structures and conducted field investigations that determined compliance of properties regarding city codes and issued notices of violations or citations for non-compliance. Maintained files regarding complaints and thoroughly investigated all findings.

Researched and reviewed legal descriptions, plat restrictions, and property ownership documentation.

Filed documented violations and appeared in court for Code Enforcement hearings on behalf of the City.

Maintained an Access database of all cases and kept detailed records of each case file. P

Certifications / Licensure

Certified Code Enforcement Officer/Level 1 Basic Canine Training Registered Housing Inspector: #9134A GCIC Trainee Terminal Operator Certified Fulton County Process Server Certified Finger Printing G.B.I. Trained Licensed GA Board Security Instructor #000458 Certified O.C. Spray Certified in Executive Protection Security Management Course Completion Torrance Wenshell Armstrong Page 2

C: 404-***-**** acq0hx@r.postjobfree.com

1999 to 2006: Fulton County Government, Atlanta, GA

Code Enforcement Officer

Policed residential and commercial properties for code violations and investigated code enforcement violations and complaints received through the Fulton County Complaint line or 911 centers. Prepared environmental court cases heard by the Magistrate Court Judge.

Testified in court and attended public meetings, maintained enforcement records, and all related official duties utilizing current business computer systems. 1997 to 1999: Fulton County Department of Family and Children Services

Senior Group Supervisor / Child Protective Service Worker Stepped in as Lead Supervisor in their absence and managed the Senior Group operations that facilitated care and assignment of male children ages 13 through 18 into the DFCS program.

Followed all court orders for placement of children into child protective custody. Education

St. Leo University, St. Leo, FL

Associates of Liberal Arts Coursework - GPA 2.9

University of Georgia School of Government Carl Vinson Institute, Athens, GA Master's Diploma - Government Code Enforcement - GPA 3.0 Cornell University, Ithaca, NY

Certificate of Basic Canine Training/Behavior

Georgia Public Safety Training Center, Forsyth, GA Correctional Supervision - Diploma of Higher Education - GPA 3.0 Honors/Awards

2014: Received SecurAmerica Legendary Service Award recognition of outstanding account operations during critical emergency weather situation.

2012: Presented a cash award/certificate for outstanding work performance by Chief Operation's Manager of Newell Recycling for City of East Point.

2004: Served/selected as point person for the County Government enforcement unit located in the North Fulton County region. Trial period allowed certain officers the chance to demonstrate their leadership skills in the event of a possible promotional opportunity.

2002: Received Code Enforcement Award by Keep Sandy Springs Beautiful/North Fulton Beautiful Association - presented at the Peachtree Dunwoody Country Club with State Senator Johnny Isakson as the keynote speaker.

2000: Fulton County Manager's Office "Thumb's Up Award" for exceptional customer service. 1995: Completed Georgia State Defense Force Officer Candidate School - U.S. Army, National Guard Armory, Catoosa, GA



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