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Customer Service Supply Chain

Location:
Huntsville, AL
Posted:
July 30, 2015

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Resume:

Melissa Brandsmeier

[256-***-****] [acq0hj@r.postjobfree.com]

Objective - To learn and develop as part of a fast-paced team leading a competitive company to success.

Skills

Analyzed data and applied project management methodology to develop new processes

Ensured compliance with process and protocol

Track record of collecting and analyzing data to help internal and external customers

Excellent negotiating and problem solving for financial compliances and issues

Oracle SQL, Visual Basic, HTML, and Microsoft Office (PowerPoint, Excel, Word, and Outlook)

Enterprise Resource Planning (ERP), Master Scheduling, and network diagrams

Excellent written, oral, and presentation skills to senior management and customers

Analyzed financial information to lower budgets

Education

University of Alabama Huntsville, AL 2014

Bachelor of Science in Business Administration – Information Systems of ERP Supply Chain

oTopics included Advanced Computer Programming, Database, Web Portal Design, IS Design, Implementation, Computer Forensics, Network Defense, Cybersecurity, and SC Management

International Air and Hospitality Academy Vancouver, WA 2008

Technical Degree in Airline/Travel Management

o Air Reservations and Air Fares U.S. Domestic and International Travel

oComputer Reservations System

oDeveloping Specialty Vacation Packages and Marketing

oSocial Media for the Travel Industry

Professional Experience

Production Resource, PepsiCo in Fayetteville, TN Feb. 2014 –July 2015

Managed 40-150 production associates in a middle management role

Organized and facilitated weekly team meetings to achieve continuous improvement, hired, coached, trained team while managing team performance

Responsible for maintaining cost parameters while simultaneously improving project performance in the areas of efficiency, safety, quality, and supply chain capability

Aligned project performance and customer goals with business unit capabilities to increase KPMs.

Coached and mentored team members to solve daily operational issues in order to reach goals

Conducted presentations and formal training programs on a monthly basis

Data analyzing for weekly waste, downtime, processes, and maintenance issues for organizational meetings

Supply Chain Associate, Longhorn in Huntsville, AL Feb. 2011 –Feb. 2014

Executed configuration management on inventory monitoring systems to ensure data accuracy

Performed system analyst roles on various IS to gather performance metrics

Led an effective public relations (PR) effort that started a formalized intern program for students to help the company develop and retain top talent

Customer Service Agent (CSA), Delta Airlines in Greensboro, NC Jan. 2009 -Feb. 2011

Strong attention to detail and demonstrated capacity to provide comprehensive support including customer service, coordinating daily activities, orchestrating travel arrangements, and internet research

Knowledge with government travel and guidelines

Other Notable Skills

Volunteered for four years at Mayo Clinic in La Crosse, WI

President SCMA (Supply Chain Management Association) Club, member of the Information Systems Club, and board member of the Cycling Club UAH 2013-2014

oCoordinated events, designed the club website, utilized social media via Facebook, Twitter, and LinkedIn for communications and public relations, set up tours, organized files, and ensured the smooth operation.



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