ZENA JOHNSON

*** ********* ***** - ***. **, New York, New York 10031 H: 212-***-**** C: 347-***-****

acq0hd@r.postjobfree.com

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks

simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and

authority.

Highlights

Meticulous attention to detail Dedicated team player

Results-oriented Legal administrative support

Self-directed Claims appeal procedures

Time management

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience

Case Manager

08/2011 to 6/2014

Binder & Binder

Long Island City, NY

Maintained a caseload of 200 claimants filing for Social Security Disability;

Communicated with the Social Security Administration to confirm receipt of medical evidence and to

obtain the status of the disability claim;

Communicated with claimant to maintain all updated information of all treating sources;

Corresponded with treating sources provided by claimant in order to obtain medical records and or

reports;

Advised claimants bi-weekly of all outstanding medical request

Reviewed all incoming correspondence from the Social Security Administration to make sure all issues

were handled in a timely manner;

Reviewed all medical evidence from treating sources to insure it was supportive of the disability claim;

Processed all invoices and payments received from claimants in order to obtain the outstanding medical

evidence;

Maintained a detailed oriented database which reflected all work performed on the case;

Prepared files for court to insure all medical evidence was accurate and up to date prior to the

scheduling of the hearings;

Quality Control Coordinator

07/2004 to 05/2009

The New York City Department of Buildings

New York, NY

Maintained daily administrative operations of the office and a staff of 13, but not limited to application

processing and fee collection of permit renewal applications; Conducted research in the Buildings

Information System and property profile to determine shed renewal status; Coordinated inspector

appearances on properties that seem to be in violation.

Maintained general and case files for the unit.

Responded to telephone, mail and in person inquiries; Interpreted the NYC Building Code and other rules

and regulations that apply to the legality of proposed activities under the designed shed project;

Conducted meetings with applicants to resolve objections; Provided staff training: Additional duties and

projects as needed.

Clerical Assistant

07/2002 to 07/2004

The New York City Department of Buildings

New York, NY

Scheduled boiler inspections; Monitored field inspectors; Approved and rejected inspection applications;

Provided daily scheduling for field inspectors; Conducted meetings with applicants to resolve

objections.

Clerical Assistant

05/2000 to 07/2002

The New York City Department of Buildings

New York, NY

Distributed Nextel equipment; Scheduled Nextel training sessions; Maintained database for inventory

and repairs; Monitored time sheets for temporary staff;.

Education

High School Diploma

1998

St. Michael's Academy

N, NY

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