Heather Edsberg

acq0h2@r.postjobfree.com

916-***-****

**** ******** ******, ****** *******, CA 95610

I am passionate about process improvement and know how to achieve the goal. I have 10+ years of experience in an administrative role. In every position I have reduced lead time, production costs, and improved the final product all with zero or nominal cost to the company. To me, integrity is doing the absolute best I can; not just meeting the bar, but looking for ways to raise the bar, then raising it again.

ACCOMPLISHMENTS

I am organized. I developed a tracking system to keep all of our RFQs listed in a single spreadsheet, and track our progress to ensure that we met all time restraints and had adequate team coverage putting an end to wasted time and effort.

I am teachable. I entered the workforce with a very basic understanding of MS office and office work in general. I quickly opened my ears and my eyes and asked questions of my co-workers. In the first 9 months after graduation I mastered the company reporting procedures and MS Excel resulting in a 50% saving that first year and a 90% savings for all future years.

I am focused. Asked to take over a failing training program I defined a clear time line, facilitated practice sessions with our presentation coach, and gave critical feedback to improve the quality of each training presentation. We rolled out our training program on time and with positive feedback!

I am industrious. I leveraged MS Excel’s advanced functions resulting in a 90% cost reduction and changed our business practices at a nominal cost to the company.

I am a leader. After creating and implementing a new program and process, I took it to our sister company. I was told that there would be a lot of resistance but I left with their full support.

I am friendly. Building relationships with my co-workers is essential. A great way to master a skill is to teach it to someone new. It is through shared knowledge and mutual support that I continue to hone and develop new skills each day.

EXPERIENCE

R. Keenan Davis Law

Chief of Operations and Notary 28/Jan/2015 - Present

Marketing and Business planning: Attend bi-annual summits to learn and implement updated Academy processes and to hone the Firm’s skills. Create and maintain Marketing calendar including lunch and learn meetings, friends and family, endorsed, and public seminars, community outreach efforts. Direct mail, printing, website, and social media efforts.

Arranging public and private Estate planning seminars. Lead conversion. Planning meetings. Prepare and manage all materials and inventory for the seminar presentation, including signs, handouts, appointment calendar, business cards, slide projector, slides, educational credit certificates, and other materials. Primary assistance to the seminar speaker before and during the presentation, includes monitoring the lighting and room temperature, making sure the slide projector, microphone and any other audiovisual equipment functions, and making sure the speaker has enough water, managing referrals and professional relationships, coordinating direct mail.

Client Care: preparing legal utilizing CounselPro software to produce professional-looking, accurate, high-quality, custom legal documents. Assemble all documents, Prepare all amendments and new ancillary documents as needed, including codicils, updated health care documents, powers of attorney, deeds, etc., and arrange for them to be signed and notarized. The professional in the firm with whom clients have the most personal contact. Responsible for helping clients execute their estate planning documents, collecting the final payment, and offering additional services of the firm, cementing the relationship with the client. Review estate plan with clients, including following up on missing asset information and confirming final appointment and balance of fees Assemble portfolio binders, including printing and copying and any other task required to make delivery to the client. Review estate plan documents with clients at final meeting, collect final fees and conduct signing ceremony, which includes arranging for witnesses and notarizing the documents. Draft and send correspondence. Provide ongoing client support: receiving all client telephone calls and letters. Responsible for answering all routine client questions, which includes researching and taking action or delegating to others. Refer complex legal questions to attorney. Coordinate all amendments and new ancillary documents as needed, including codicils, updated health care documents, powers of attorney, Trust funding, deeds, etc., and arrange for them to be signed and notarized.

American Building Supply

Purchasing Analyst - 01/Sept/2013 – 28/Jan/2015

Inventory management, International and domestic shipping including rail, truck, and cargo ship. Supply Management for 5+ warehouse inventory and special orders; track expenses, foster vendor relationships, maintain and organize purchase order /inventory history. Prepare purchase orders by verifying specifications and price. Resolve shipping discrepancies with suppliers. Authorize payment for purchases by forwarding receiving documentation. Provide purchase planning and control information through collecting, analyzing, and summarizing data and trends.

Caring for ill parent and raising family. 15/Nov/2008 – 01/Sep/2013

15/Nov/2008Fujitsu Consulting

Sales Operations Specialist - 01/Nov/2007 - 15/Nov/2008

District/ Regional statistics, sales quotas, forecasted sales, quota attainment, weekly sales, etc. and other reports to support VPs and executive management. Inquiries on all topics from quota achievement to HR questions. Contract and sales agreements. Plan and coordinate events. Special programs.

Aerojet

Proposal Estimator - 01/May/2006 - 01/Nov/2007

Secret Clearance. Contract values $150Mil+. Project lead resulting in 90-95% improvement (lead time, quote fidelity, etc), champion change, support customer/auditor inquiries, streamline work flow, trainer. Report to upper management and executives.

Administrative Assistant - 21/Sep/2004 - 01/May/2006

Secret Clearance. Support program director and manager, organize travel, contact lists, team meetings, office supplies, master calendars, office moves/set up, program security contact, database permission/rights, event planning, job manual.

Atlas International

Purchasing and Inventory Manager - 02/Feb/2004 - 03/May/2004

Report to president. Negotiate international and domestic shipping rates/ methods, buying points, inventory forecast, selling price, new product integration, verify and challenge billing, supervise warehouse employees, release orders for shipment, schedule vendor visits, maintain database.

EDUCATION

Knox College, BA, French

American River College, Science/Mathematics

SKILLS

Windows Operating System, MS Word, MS Excel, PowerPoint, Access, Sales Force, MS Project, TURNS, Counsel Pro 7.0

Contact this candidate