Kristy Exum

*** *** **** ***

Smiths, Alabama ***77

706-***-****

QUALIFICATIONS

Professional, specializing in customer service and client retention.

Excellent leadership skills and sound judgement.

Accustomed to working in a fast-paced and busy environment while serving the public.

Skilled in multi-tasking and making decisions independently.

Recognized for superior customer service skills and providing accurate information.

Ability to communicate with all personality types at all levels of the organization.

Confident, reliable, flexible, and work well independently or as part of a team.

EXPERIENCE

BEST AUTO SALES, LLC, Phenix City, Al 2015-Present

Office Manager

Provide a welcoming and professional environment for customers and assist with questions.

Responsible for opening and closing the business and being available to the customer at all times.

Manage payroll and employee schedules.

Post accounts receivable and manage collections.

Negotiate and work with vendors on auto repairs.

Maintain supplies and inventory.

Provide month end close out and prepare monthly reports.

MotorMax of Phenix City, Phenix City, Al 2011-2014

Office Manager

Provided excellent service to ensure the customer received the best experience possible.

Met with customers to enter personal data into system, provided information on transactions, and introduced them to their finance representatives once transactions were completed.

Conducted all title work pertaining to the sale or purchase of any motor vehicle. Transferred titles, assigned titles and executed lien releases.

Posted accounts payable.

Entered payroll and commission for salesmen.

Tracked all supplies and re-ordered as needed.

Provided month end close out and prepared monthly reports.

Kristy’s Home Care, Smiths Station, Al 2008-2011

Caregiver

Provided generalized care for elderly and disabled individuals.

Prepared a safe environment and treated clients with dignity and respect.

Applied wound care and administered medications.

Transported clients to and from doctors’ appointments safely and without incident.

Assisted with finances, medication lists, and schedules as needed.

Conducted physical therapy exercises and followed emergency procedures when necessary.

Provided feedback and suggestions to family members overseeing the care of clients.

CAPITAL ONE/GREENPOINT MORTGAGE, Columbus, Ga 2007-2008

Financial Counselor

Contacted mortgagors by telephone to collect delinquent loan payments, resolve customer service problems, and to try all means possible to prevent losses.

Documented information as required by investors, federal agencies, mortgagors, and Insurer’s requirements.

Counseled customers/clients with late mortgage payments on how to bring the loan to a current status and how to prevent foreclosure.

Researched payments that were posted in error or misapplied, and set up tasks to have them applied to the account correctly.

Decided when a mortgagor qualified for a repayment plan and took necessary steps needed to reinstate a delinquent account while following all department policies and procedures.

KRISTY’S CLEANING SERVICE, Phenix City, Al 2005-2007

Commercial Cleaning Service/Subcontracting (Owner)

Provided professional cleaning services that stood out from the rest by placing the customer first, listening to their requests and offering the best service.

Coordinated introductions with builders who were closing on construction loans in order to acquire new business.

Generated enough business to clean full-time by delivering a superior result and obtaining recommendations.

Hired and managed employees and schedules.

Maintained inventory, stocked supplies.

THE GRAHAM LEGAL FIRM, Phenix City, Al 2001-2005

Real Estate Coordinator

Worked as a real estate coordinator handling purchases and refinances for local banks and mortgage companies.

Directed clients through the entire loan closing process from start to finish.

Researched and adhered to numerous laws and regulations while working within tight deadlines and high efficiency standards.

Prepared closing packages; ordered payoffs; prepared settlement and HUD statements.

Reviewed title work for judgments and liens placed on property; prepared title policies and all deeds.

Sent closed loan packages and payoff checks to the mortgage companies in a timely manner.

Welcomed clients and provided a comfortable environment with the highest standards during scheduled closings.

BLUE CROSS BLUE SHIELD, Columbus, Ga 1999-2001

Customer Service Representative

Worked in a fast paced call center environment providing benefits and claims payment information for multiple lines of business.

Consistently provided excellent customer service using research tools as well as sound judgement.

Diffused escalated concerns with professionalism by offering reassurance, timely resolution, and follow-through.

Met or exceeded all productivity and accuracy goals consistently.

Processed claims, medical reviews, refund requests, and logged data for all correspondence.

Followed federal and state regulations regarding privacy and confidentiality as well as legal requirements for the processing of medical claims and customer requested appeals.

EDUCATION

Central High School, Phenix City, Al

Contact this candidate