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Customer Service Management

Location:
Houston, TX
Salary:
50,000.00
Posted:
July 30, 2015

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Resume:

Quinet Ginyard

**** ******** ****** **. ****, TX 77449

Cell- 832-***-**** • Email- acq0gx@r.postjobfree.com

Summary

Experienced social services advocate with over 15 years in adult and children education; managing social support staff, mental health services, Head Start and Early Child Development programs. Extensive background in curriculum development, residential therapy treatment, case management, plays therapy, mental health and social services networks. Proactive leader with excellent organizational, communication, customer service and business management skills.

Work History

Private Tutor- all ages and grades –Present

Substitute Teacher –Elementary > High School – Cy-Fair ISD - Present

Pre-K/Kindergarten Teacher – Fairland Montessori Learning Center, Houston TX -Present

Create instruction that supports the development of the cognitive, emotional, social, physical and spiritual growth of the child.

Use the School Curriculum, Montessori Albums, and current research based instructional practices to develop interdisciplinary units of instruction that meet both the group and individual needs of students.

Create an environment that demonstrates rapport with, respect and kindness for, all students as well as between students. The teacher models and teaches conflict resolution and problem solving strategies in the classroom.

Participates in a regular evaluation process including classroom observations, feedback conferences, and an annual self-evaluation toward goals set by the teacher and/or in conjunction with the Education Director or Head of School.

Accounts Payable Assistant (part-time) - B and B Tax Center Houston, TX - 4/2009-Present

Expertise in general accounting, financial planning, financial reporting, payroll, sales, property tax preparation, and income tax preparation. Accomplished in development of key methods for organizations to strengthen financial performance and improve controls. Also as a volunteer have organized fundraising programs to educate children and adults from low income families. Proficient in all MS Office applications.

Prepare, examine, and analyze accounting records, financials reports to assess accuracy, completeness, and conformance to reporting and procedural standards.

Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.

Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.

Report to management regarding the finances of establishment.

Private Kindergarten Teacher ~ Children’s Lighthouse, Houston TX ~ August 2013 – January

Teach basic skills including letters, numbers, elemental natural and social science, music, art, literature and behavioral skills to children in the kindergarten phase to advance their physical, mental, and social development and maximize their potential in a positive and safe environment.

Plan a program that helps each student achieve learning objectives and curriculum goals Prepare lesson materials and resources

Select and use instructional methods and materials appropriate to the students and learning activities

Utilize games, music, books, art, technology and other resources to teach basic skills and foster student development

Adapt standard teaching methods to meet different student needs and interests

Create a positive and appropriate classroom environment that is conducive to learning

Observe, evaluate and record children's social and academic progress

Provide constructive feedback to parents, guardians and administration

Pre-School Teacher • Champions Christian Academy, Houston TX • October 2012 – June 2013

Assist with planning and teaching curriculum to a 3-4 year old class and pre-kindergarten children in an active preschool environment.

Develop and administer small group activities/ lesson plans that include but are not limited to; music, games, arts and crafts, basic writing, reading readiness, science, math and stories.

Follow guidelines and curriculum designed by the National Association for the Accreditation of Young Children.

Responsible for the safety of the children at all times, including emergency procedures as necessary.

Assist with set up and clean-up of classroom on a daily basis.

Must be able to communicate with children, parents, and volunteers in a positive and effective manner.

Head Start/Charter School Director • Neighborhood Centers, Inc. Houston TX • August 2007 – January 2012

Implemented new concepts of early child development to staff, parents and families

Created social programs for assisting parents in returning to the workforce

Managed all aspects of the pre-K program including curriculum development

Collaborated with outside organizations in law enforcement, safety and health care to educate the students and provide annual screenings. Also assisted families in connecting with mental or physical health specialists.

Supervised a staff of 25 teachers, social workers, and therapists including managing their performance against required competencies and goals

Program Manager • Bethesda Lutheran Homes & Services, Houston TX • March 2006 – August 2007

Monitored the mental behavior and welfare of young troubled adolescents and adult resident patients

Developed and instituted active treatment programs that aided in successful client recovery

Managed a team of caretaker professionals including scheduling, performance management and motivation

Conducted new hire orientations

Maintained clients’ personal accounts as well as petty cash records

Complied with all federal, state, and local regulations

Patient Services Coordinator • Hathaway Children’s Services, Los Angeles, CA • May 1995 – October 2006

Assigned and implemented resident patient plans, programs, and procedures for adolescent children ranging between the ages of 12 to 17 years old

Co-led a group of licensed clinical mental health professionals

Fostered team building techniques to increase the effectiveness of the treatment

Managed a mentoring program to aide residents in their recovery

Volunteer History

Director of Guest Services • Greater Emmanuel Family Worship Center, Houston TX • March 2008 –

Coordinate, schedule and confirm attendance of guest speakers, worship leaders, and pastors.

Responsible for coordinating all travel arrangements and serve as liaison to guests

Design and create welcome book detailing featured local attractions, including guest satisfaction survey

Education

Keller Graduate School of Management • Pursuing MBA in Business Administration with a concentration on Public Administration (Non-Profit Management)

Keller Graduate School of Management, Houston TX • Master of Science in Educational Leadership

California State University, Northridge CA • Bachelor of Arts Double Major in Child Development

California State University, Northridge CA • African American Studies

California State University, Northridge CA • Minor in Psychology

Keller Graduate School of Management, Houston TX • Certificate in Educational Leadership & Supervision

Southwest College, Los Angeles CA • 20+ credit hours Business Administration and Supervision

Certified trainer in Early Childhood Education for Teachers and Administrators



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