Erica D. Propps

acq0fe@r.postjobfree.com

682-***-**** (cell)

Management Profile

Front office and supervisor management experience with broad-based and experienced vantage point into operations and process improvement practices through 12 years of working with highly successful and efficient companies. Work experience includes customer and employee relations, billing/collection processing, records management, data entry/reporting, oversight history with quality controls and information technology.

Work History

One Concept Automotive

Office Manager 8/2014-7/1/2015

Responsibilities range from providing executive assistant support to Owner Operator, while managing the customer service activities to include selling and resolving product inquiries. Daily tasks to include answering the phones, setting up appointments, providing customers with daily progression of vehicle status and tracking of parts. Keep track of customer sales orders. Process payments and settling the payment account on daily basis. In addition, assist with procuring of continuous business with all active accounts to achieve revenue goals. Select proven skills and areas of expertise include excellent leadership, time management, customers and employee relationship management, oral and written communications.

Allure Home Fragrance

Office Manager 8/2011–8/2014

Responsibilities ranged from providing executive assistant support to Vice President/Owner Operator, while managing the customer service activities to include selling and resolving product inquiries. Peachtree is used on a daily basis to create and track customer sales orders. Regular support of the manufacturing/warehousing operations, work with multiple shipping companies that includes UPS Worldwide Shipping. Process credit card payments and settling the payment account on daily basis. In addition, assist with introducing and implementing strategies to advance business objectives to serve Allure Home Fragrance efforts to achieve revenue goals. Select proven skills and areas of expertise include excellent leadership, time management, customer and employee relationship management, oral and written communications, process development/improvement, risk assessment and management, quality and controls.

Federal Reserve Bank of Dallas

Securities System Analyst IV, 2000-2007

Six years of supervising/managing a bank staff team of 12. Led a team of employees ensuring the daily, sales, service, and operation plans met company objectives. Provided IT support to internal customers by providing user set-up and modifications to server platforms. Team focused on providing excellent customer service by putting customers at the forefront of work responsibilities. Focused on quality and performance; managed employee job performance expectations, personnel salary planning and budget; routinely communicated with senior management on team and individual project performance. Select skills and areas of expertise included providing motivational environment, daily coaching, process development and integration, quality control, project management, oral and written presentations, best practices deployment, and management development.

Federal Reserve Bank of Minneapolis

Operations Specialist Senior Examiner 1996 – 2000

Responsible to review and interpret sensitive and complex data based on Treasury regulations and guidelines. Reviewed information entered into the secure systems and generated weekly reports. Led internal reviews of procedures and responsible for updating and implementing new procedures to include training of staff. Duties included the design and implementation of project staffing plans.

Experience & Activity Highlights

Current and Past Civic Activities

•Youth Coach, YMCA Youth Sports Programs

•Home Room Teacher Support

•Stay at Home Mom 2008-2011

Education & Training

Pensacola Junior College, General Studies

Arlington High School (1991)

Microsoft Office Suite

Peachtree (2012)

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