SUMMARY OF QUALIFICATIONS

A highly certified Windows systems administrator with 11 years of experience including Citrix and VMware virtualization.

RELEVANT WORK EXPERIENCE

Systems Administrator November 2013 - Present

Genpro, Inc. Rutherford, NJ

Provide tier II systems administration for enterprise-wide systems. Manage colocation/cloud facilities, VDI, virtual and physical servers.

Manage and provide day-to-day tasking and direction for Help Desk

Propose, coordinate and execute changes to VMware environment

Maintain Google Apps changes and Google Chrome policy changes via Chrome policy and Windows GPO

Monitor/act upon Solarwinds and other monitoring application alerts

Test applications in Windows Server 2012 environment for ongoing migration

Manage, execute changes/updates, and troubleshoot Citrix Xendesktop VDI environment

Migrate servers and manage provisioning/disk space in VMware vSphere 5.5 environment

Accomplishments

Planned, managed and executed a migration from Xenserver/colo to private VMware cloud environment

Synchronized and transferred client-facing file server from Server 2003R2 to Server 2012R2

Migrated SQL DBs across the enterprise into one main SQL cluster

Implemented Windows server patch/update management via WSUS

Inventoried and identified over-redundant hardware, saving a projected $3000/year in future lease costs

Organized and liquidated out-of-date equipment resulting in a $1500 profit directed to IT funds

Updated and tuned out-of-date Solarwinds monitoring

Unified scattered and undocumented information into a departmental wiki

Identified physical rack space available and consolidated servers into smaller server room footprint

Systems Administrator July 2012 – November 2013

The Segal Company New York, NY

Provided tier II phone/remote support. Served as escalation point for Help Desk and issues. Maintained and supported NYC hub data center.

Resolved or escalated problem tickets, incidents, and projects related to complex Server 2k3/2k8 AD domain

Monitored and troubleshooted Data Protector backups for NYC office and Eastern US region

Developed Powershell scripts and LDAP queries for audit tasks, projects, and daily administration

Managed disk space shortages via Foldersizes and clear/archive logs as needed

Coordinated with engineers and desktop technicians on deployments, testing, and service tasks

Resolved server-level issues with proprietary and enterprise-wide applications (document management, etc.)

Created, modified, disabled, and deleted internal and external Sharepoint sites and users

Monitored and troubleshooted Exchange 2010, and Citrix Xenapp environments

Accomplishments

Automated daily maintenance tasks using Powershell and documented script code for future use

Created taskpad delegation of ADUC for Help Desk to work with highly secured accounts

Proposed and managed mobile device monitoring solutions for future BYOD programs

Managed projects to migrate FSMO roles from obsolete physical domain controllers to virtual machines

Identified/corrected enterprise-wide applications pointing at domain controllers instead of the domain

Level 2 Tier 2 Systems Engineer (promoted from Level 1 Tier 1) November 2010 – July 2012

Precision IT Group New York, NY

Provided tier II phone/onsite/remote support. Maintained previous duties in addition to client onboarding & onsite dispatches.

Served as technical and service escalation point for ten managed services clients

Performed onsite technical and account management visits to personal client pool

Maintained sole point of technical contact for a complex AD FS/MS Online integrated environment

Dispatched and schedule onsite visits for field engineers and managed client onsites

Configured servers with HW/SW RAID, Hyper-V and VMware baremetal environments

Developed scripts for LDAP queries, Exchange, and AD tasks using Powershell

Remotely supported break/fix hardware/software/WAN & LAN/handheld device issues

Administered/maintained Windows Server 2003/2008 environments (file, print, DC, DNS/DHCP, IIS)

Activated, supported, and maintained Blackberry Enterprise Server accounts

Managed all client Backup Exec sessions/issues and perform restores as needed

Administered and managed Microsoft Online/BPOS via Powershell and GUI tools

Accomplishments

Developed a Powershell training curriculum and code library for repetitive client tasks

Decreased new-hire training and onboarding turnaround time while mentoring new hires

Achieved record totals of cases logged and time entries tracked

Documented large scale of info for varied knowledge and propagated via Sharepoint/staff training

Desktop Support Administrator March 2009 – November 2010

Maidenform, Inc. Iselin, NJ

Provided tier I-II support for a global user base. Supported security, policy, and access via AD, Exchange, and Server 2003/2008.

Supported users via phone, Remote Assistance, Netmeeting, Remote Desktop, and face-to-face.

Worked with EDI operations group and distribution center to inactivate/reprocess orders, provide copies of existing orders, and resolve order entry issues through examining EDI statements.

Accomplishments

Exceeded 90% total help desk efficiency (Combination of FCR, case age, total cases closed, etc.)

Re-created and deployed outdated machine image to include XP SP3, patches, and custom software builds

Documented and trained Help Desk and Distribution Center operations staff in EDI order retrieval

Desktop Support Administrator July 2008 - March 2009

J. Crew New York, NY

Provided tier II support for hardware/software issues for all users via escalated tickets from a help desk

Administered an Active Directory network (DFS, file restores, etc.) with Exchange 2003 tools and administration.

Supported Blackberry 7510, 8700, Pearl, Curve, Bold, and Storm (hardware, connectivity, and BES).

Accomplishments:

Created and maintained a Mediawiki-based wiki for IT reference, training, and documentation.

Planned/executed projects including end user training, documentation and mentoring

Help Desk Engineer August 2007 - July 2008

Archive Systems Fairfield, NJ

Provided a tier I-II point of contact for over 200 end-users with phone and remote support for Windows PC/network issues.

Oversaw full administrative access to an Active Directory domain including GPOs and security.

Created, supported, and managed networked and local printers, scanners, and network attached devices.

Installed, maintained, and supported Citrix applications over ICA and Metaframe environments.

Documented policies, procedures, and technical documentation/presentations for hardware/software.

Accomplishments:

Initiated an electronics recycling initiative with a certified recycler at no additional cost to the company

Help Desk Analyst March 2007 - August 2007

Tiffany & Co. Parsippany, NJ

Provided tier I support to Windows, Mac, and terminal users while acting as a liaison from tier II groups to end-users.

Supported all Microsoft Office 2003 products and office equipment (printers, faxes, etc.)

Helped users to reset passwords, configure network and E-mail accounts, and training on Intranet site usage.

Investigated POS issues including error reporting, account maintenance, back-office functionality

Help Desk Analyst June 2004 - January 2007

Quest Diagnostics Lyndhurst, NJ

Provided tier I call-center support for proprietary software and PC hardware issues.

Maintained 100% call ticketing and 80% first contact resolution of 35+ calls daily.

Created, trained, and maintained end users and clients; conducted independent follow-up of situations.

Collaborated with outside telecom and IT vendors for joint troubleshooting and customer support.

Helped develop the skills of new employees through training, call monitoring, and procedure orientation.

Developed and managed efficiency improvement solutions via Kaizen and Six Sigma Green Belt training

EDUCATION/CERTIFICATIONS

Bachelor of Arts, Political Science August 2000 - May 2004

Susquehanna University Selinsgrove, PA

Griffith University (study abroad) Brisbane, Australia

Microsoft Certified Professional March 2010

CompTIA Security+ September 2010

Microsoft Certified Systems Administrator (Server 2003) October 2011

Microsoft Certified IT Professional: Server Administrator (Server 2008) March 2012

Microsoft Certified Systems Administrator (Server 2012) April 2013

VMware Certified Professional: VCP-510, Data Center Virtualization December 2013

Citrix Certified Associate: Virtualization March 2015

TECHNICAL SKILLS

Software:

SQL Server 2005/2008/2008R2/2012, McAfee Antivirus, Symantec Endpoint Protection, Sophos Endpoint Security, HP Backup Exec 10/11/2010, HP Data Protector 6.2, HP Systems Insight Manager, Active Directory, MS System Center Configuration Manager, MS System Center Operations Manager, SMS/WSUS, BES 4.0 and up, Exchange 2003-2010, BPOS/Office 365, Sonicwall, N-Able monitoring, Solarwinds Network Performance Manager, EDI, HL7, Windows Cluster Manager, JD Edwards client, TCP/IP, DNS, DHCP, IIS, Powershell 2.0/3.0

Hardware:

Desktop/laptop PCs, HP/Lenovo/Supermicro/Dell servers, Blackberry devices, SOHO networking equipment, Android/iOS mobile device support/repair, desktop/network printers, Xerox and Canon MFPs, HP Lefthand and EVA SANs, homebuilt PC repair/building/diagnostics, Wyse T10 thin client terminals

OS/Hypervisor:

Windows Server 2003/2003R2/2008/2008R2/2012/2012R2, Windows 2000/XP/Vista/7/8/8.1, VMWare ESXi 4.1/5.0/5.5, Hyper-V 2008 (Server Core-based), Hyper-V 2012, Virtualbox, AS400/iSeries, Citrix ICA, Xenapp 6.0, Xendesk 6.0, XenServer 6.1, Xendesktop/Xenserver/Xenapp 7.0, Debian Linux, Turnkey Mediawiki Linux, Ubuntu 12.04

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