Karen Linda Josephs

**** ********** **, **********, ** 02131

Phone: 617-***-****(C) 617-***-****(H) Email: acq0bw@r.postjobfree.com

Objective: To provide exceptional support to research projects and scientific procedures within an biotechnology environment.

Summary

●Ability to support QC Microbiology and sufficient understanding of laboratory environment and equipment

●Demonstrated ability to maintain assays used to support in various cell based assays

●Knowledgeable in preparing reagents, quality control, and careful documentation of all work

●Excellent oral and written communication skills

●Ability to work in a fast paced environment with various chemical extractions and instruments.

●Excellent interpersonal skills along with strong analytical and problem solving

●Natural niche for finding new discoveries and observations.

●Finished a Bachelor’s degree in Biology

Experience

Genzyme (Pro-Unlimited), Allston, MA Oct 2014- Mar 2015 Cell Culture Operations; Manufacturing Associate I

●Ability to provide support in quality control

●Sufficiently able to perform sampling for TOC, Conductivity, Endotoxin, and Bioburden testing

●Effectively support in clean in place (CIP), pressure holds, steam in place (SIP) of process equipment as well as other large scale cell culture operations

●Utilize document control systems to review, approve data, print labels and forms

●Ability to provide sampling from a two bottle sampler and facilitate aseptic technique

●Ability to aliquot routine and non routine samples according to standard operational procedures

●Demonstrates basic knowledge of compliance and cGMP procedures and responsibilities within the laboratory and biotech community

●Monitor upstream operations on a complex technical system as well as proficiently test and build hydrophobic and hydrophilic filters

●Ability to assist with the preparation and breakdown of large vessels whether in turn around or at normal running capacity

●Familiarity with mixing caustic solutions for the preparation of a soak tank as well as ability to appropriately soak all equipment parts.

●Familiarity with cell counting and viability

Massachusetts General Hospital, Boston, MA Nov 2011-Aug 2014

MGH Churchill Surgical Service, Patient Service Coordinator II

MGH (Bulfinch Temps) Cancer Center, Phone Coordinator

MGH (Bulfinch Temps) McLean Hospital, Staff Assistant Belmont, MA

●Effectively triage, schedule, and direct patients to the appropriate clinics by thoroughly reading through discharge notes, operative notes, and notes in the CAS system and provide administrative support for pre-op and post op patients.

●Proficiently problem solve and review complex information with patients

●Utilize computer based system to process financial transactions, such as billing via various insurance companies and cash payment processing

●Utilizing standard protocols for various programs, obtained information, proper identification, and documentation; after thorough research provided information and communicated program stipulations to patients.

McLean Hospital (Randstad) Belmont, MA Aug 2011-Nov 2011

Health Information Services/Medical Records; Coordinator Analyst/Correspondence Tech Verify the appropriate time sensitive confidential requested electronic and paper medical records

●Process Medical Records via IDX and Meditech MCZ for patients all over the United States and Global

●Retrieve and send out admit notes, outright discharge letters, neurology consult or psychological reports, labs, treatment plans, initial assessments, or detachments notes

Harvard Vanguard Medical Associates, Needham, MA Mar 2010-Aug 2010

Customer Service/Clinical Lab; Business Information Systems Assistant/Lab Processor Verify results for accuracy of Molecular & PCR HPV Identification Reports, Anti Nuclear AB, and Endocrine Lab

●Centrifuge PT INR and various Gold Top tubes and regulate hundreds of specimens from 15 HVMA locations all over the state via Skycom

●Aliquot Vitamin B12 and Lactate specimens

●Process lab specimens for Chemistry, Hematology, COAG, Urinalysis, Glyco, and Microbiology

●Data entry for Test Data such as Pending Lists, Research Project, and other Miscellaneous projects

●Send out Normal Letters concerning either a negative Pap Smear or occult bloods to physicians or patients to ensure that test results are communicated to the patient

●Verify results for accuracy of Molecular & PCR HPV Identification Reports, Anti Nuclear AB, and Endocrine Lab

Beth Israel Deaconess Medical Center, Boston, MA Nov 2008-Aug 2010

Operations Administration; Customer Service Review Coordinator

●Mystery Shop for the East and West Campus lobbies of BIDMC.

●Report the level of Professionalism, Alertness, Friendliness, and Comfort of six lobbies.

●Type up reviews based on the various ambassador’s and scheduler’s performance levels according to the above categories.

●Supervise schedulers over the phone and then coach them based on their customer service performance and a tool sheet of requirements and email Supervisors, Directors, and editor on the customer service level of the Waiting Room or Practice

Willow Laboratories and Medical Center, Lynn, MA Mar 2007-Nov 2007

GC/MS Laboratory; Laboratory Technician

●Confirmation drug testing as outlined in standard protocol outline.

●Proved positive drug screening results were accurate by using Gas Chromatography/Mass Spectroscopy in house toxicology lab.

●Substance Abuse testing was conducted in a quality-controlled environment.

●Performed chemical extractions, assays, elusions, and column chromatography.

GE, Health Financial Services (Kelly Services Inc.) Boston, MA Jan 2006-Sep 2006

Documentation Department

Receptionist/Operator

●Prepared terminated or non-terminated files for scanning.

●Conducted UCC Filling via database.

●Operated the switchboard for the GE community within and outside of MA.

●Collected and sorted incoming mail for various departments.

Volunteer Work

Brigham and Women’s Hospital, Boston, MA Sep 2008-Aug 2010

Transport patients for Central Transport Systems

●Discharge patients: post partum and hospital

●Performed round trips for the blood blank

Technical / Computer Skills

●Experienced in medical research: Cats web, iLIMS, PSR, First aide, Leadtrac, SAS, Mat Lab, Medical Technology, CCC, Epic Hyperspace, Soft Lab Live 4.0.3 (LIS), GE Centricity Framework:IDX, Meditech MCZ, LMR, CAS.

●Strong written & communication skills: Able to work independently and collaboratively in a team player environment.

●Computer skills: Excel, Power point, Fed Ex Manager, Outlook, One-Facility, Visual Basics

Education

Harvard Extension School, Cambridge MA

Health Careers Program, September 2006-January 2008

Drexel University, Philadelphia, PA

●Bachelor of Science in Biology, August 2005

Contact this candidate