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Manager Customer Service

Location:
Madison, AL
Salary:
70,000
Posted:
July 30, 2015

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Resume:

DAVID J. PIZITZ

*** ******* ***** *******, ** ***57 636-***-**** acq0bk@r.postjobfree.com

Professional Summary: A process, logistics, and operations management expert recognized for delivering best in class improvements in every position. Increased throughput (35%) profit (21%), and inventory cycle time (33%). Singled out based upon performance to align and improve technical and managerial processes across the district.

Areas of Expertise

Leadership Hands-On Problem Solving Leader & Team Development

Process Alignment Customer Satisfaction Supply Chain Management

P&L, Sales, & Budgeting Inventory Control Multicultural Sensitivity

Program Management Training Facility Management

PROFESSIONAL EXPERIENCE

Manager, Multistore Process Alignment Pep Boys, Inc 2014 to 2015

Selected by regional manager to troubleshoot and align business and technical processes across five retail and repair facilities responsible for $5.6 million annual revenue. Led multiple stores to double-digit improvements across multiple scorecard metrics, including profit, throughput, inventory cycle time, and customer service. Increased regional profit 13%.

Program management and inventory control expertise resulted in 33% improvement in inventory turnover

Redesigned employee workstation with no expense to the company leading to an 18% increase in employee productivity.

Instituted a sales program to increase customer service focus improving customer satisfaction by 11%, as measured by a third party.

Trained all managers across the district to maintain operational processes instituted.

Manager National Tire and Battery, Inc 2011 to 2014

Promoted to Store Manager after exemplary performance as service manager and a 22% improvement in procedure performance. As Store Manager, responsible for P&L of a $1.8 million enterprise; supervised, hired, and trained 11 employees. In less than a year store profit increased 12%

Customer service ratings jumped 17% in less than 12 months

Improved annual store revenue to $2.1 million

District Manager Autotire 2003 to 2011

Hired as Manager and promoted through positions of increasing responsibility to District Manager. As Store Manager, selected to lead an underperforming $1 million revenue store, turning year over year increases to $2.7 million (207%) the first year and $3.1 million (112%) the following year.

Selected as “Manager of the Year” two years in a row (top manager of 26 other managers)

Supervised nine store managers, managed all aspects of operations, and led improvements against seven store performance metrics

Improved inventory accountability, repair cycle time, maintenance procedures, and loss prevention methods across the district

EDUCATION & PROFESSIONAL CERTIFICATION

2014 COLUMBIA SOUTHERN UNIVERSITY, Orange Beach, AL

Bachelor of Science (BS), Business Administration 3.6 GPA

Concentration in Management

2017 COLUMBIA SOUTHERN UNIVERSITY, Orange Beach, AL

Master of Science (MS), Program Management

Current GPA: 4.0

CERTIFICATIONS

Automotive Service Excellence (ASE)



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