PATRICIA HICKEY

**** ***** ***** **, *** D, St. Louis, MO 63125 Cell: 618-***-**** - acq091@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

SKILLS

HIPAA compliance

Excellent communication skills Customer service-oriented Accurate and detailed

Quick learner

Efficient and reliable team player Enthusiastic

Self motivated

WORK HISTORY

09/2013 to Current Polysomnography Technician

Southern Missouri Sleep Center – Poplar Bluff, MO

Trained new employees on polysomnographic procedures and data entry software.

Performed accounts receivable duties including invoicing and reconciliations.

Located and checked in appointments and incomplete patient charts.

Entered orders into the EMR system efficiently and without errors.

Maintained strict patient and physician confidentiality.

Responded appropriately to the physical, emotional and developmental needs of patients.

Maintained a clean, healthy and safe environment.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Maintained sanitary residents' and program rooms.

Trained and oriented new polysomnography technician.

Consistently exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.

Treated each patient according to a written plan of care to meet predetermined goals.

Established positive rapport with patients.

Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.

BLS certified.

06/2011 to 09/2013 Machine and Assembly Operator

Spartan Light Metal Products/Defender Temporary Services – Sparta, IL/Chester, IL

Built containers and pack parts in accordance with detailed packing specifications.

Verified part numbers and placed parts in appropriate shipping containers.

Recognized and reported defective material and equipment to shift supervisor.

Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

Closely inspected parts to ensure they were clean and free of contaminants.

02/2011 to 05/2011 Sandwich Artist Subway – Chester, IL

Answered telephone calls and responded to inquiries.

Assisted in maintaining preparation and service areas in a sanitary condition.

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.

Cleaned and sterilized equipment and facilities.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

Filled beverage and ice dispensers.

Greeted each customer with friendly eye contact.

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.

Kept dining room and kitchen area clean by performing cleaning duties.

Performed all transactions in a cordial, efficient and professional manner.

Prepared food items.

Spoke with patrons to ensure satisfaction with food and service.

Stocked service stations with items such as ice, napkins, and straws.

Stocked, organized, and cleaned kitchens and cooking utensils.

Stored food in designated containers and storage areas to prevent spoilage.

Swept and scrubbed floors.

Trained new employees.

Weighed and measured ingredients.

Wiped tables and seats with dampened cloths.

Emptied garbage to dump site.

Maintained kitchen work areas, equipment, and utensils in clean and orderly condition.

Managed guest checks, collected cash and processed credit cards.

Mopped floors and cleaned walk-in refrigerators and storage areas.

Provided excellent customer service.

Consistently offered professional, friendly and engaging service.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Provided friendly and attentive service and exceptional hospitality.

Conducted inventory and restocked items throughout the day.

Verified amount of cash in the cash drawer against the day's receipts.

Rectified guest complaints quickly and efficiently.

09/2010 to 02/2011 RSA/CSPA

Human Service Center – Red Bud, IL

Maintained strict patient and physician confidentiality.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Maintained accurate records of patient care, condition, progress and concerns.

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

Obtained information about clients' medical history, drug history, complaints and allergies.

Assisted patients with bathing, oral hygiene, grooming, cooking, and shopping.

09/2005 to 11/2008 Title Examiner/Policy Examiner/Processor Benchmark Title Company – Shiloh, IL

Scanned documentation and entered into the database.

Obtained scanned records and uploaded them into the database.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

Assisted with receptionist duties, file organization and research and development.

Politely assisted customers in person, email, fax and via telephone.

Investigated and resolved customer inquiries and complaints in a timely and

empathetic manner.

Completed and mailed bills, contracts, policies, invoices and checks.

Reviewed all documents for each property transaction.

Communicated with courthouse employees, utility companies, banks, realtors,

surveyors, and brokers to ensure all documents and chain of title were correct, free

and clear of any liens or discrepancies.

Typed and proofread commitments before sending to customers.

Processed files to be closed.

Strong follow-up with customers, real estate agents, brokers, surveyors, and banks.

Disbursed files quickly after closing to get payoffs, loan packages, recordings, and

other documents to their destination in a timely manner.

Multi tasked between examining, processing, and disbursing as required.

Filled in as receptionist as needed.

EDUCATION

2013

Certificate : Polysomnography

Washington University - St. Louis MO-IL

1981

High School Diploma:

McCluer North - Florissant, MO

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