MARIVIC R. CABANERO

**** *** ******* ** #*** CHULA VISTA, CA 91913 650-***-**** acq07d@r.postjobfree.com SUMMARY

An experienced professional with a combination of over 10 years’ of experience in administrative support and as a customer service representative. Organized, detail-oriented, hard working, quick learner, conscientious self-starter, able to strategize and prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. CAREER HISTORY

2007 – 2015 TOA Electronics Inc Burlingame, CA

Customer Service Representative

• Under general supervision, process purchase orders and other correspondence, field telephone calls, respond to inquiries from prospects, customers, independent sales reps and TOA Associates. Review purchase orders to insure terms and conditions outlined by TOA are met. Attentive to detail to all information that is stated on purchase orders. Communicate clearly to all internal and external parties with the goal of providing total customer satisfaction. Troubleshoot and resolve customer inquiries. Process requests for Return Authorizations and Credits. 2000 – 2007 Sony Computer Entertainment America Foster City, CA Senior Creative Services Department Assistant

• Supported the Creative Services department. Maintained and managed four separate budgets for four Creative Services Managers. Created purchase orders with the Oracle system, which also includes creating Legal contracts. Communicated closely and efficiently with the Finance and Legal departments. Other various projects, included but not limited to: filing of First and Third party game packaging, created flight itineraries for traveling Managers, coordinated meetings within internal employees and external vendors, filed and took inventory of First and Third party game titles and submitted expense reports for traveling Managers. Responsible for all department purchases of office supplies. Maintained the timesheet system for the department from Paid Time Offs (PTOs) to individual business trips. Also, supported the Vice President of Loyalty and Channel Marketing prior to her leaving for retirement. (i.e. coordinated meetings with Executive Management, scheduled her flight itineraries and prepared expense reports from her travels. ) 1999 – 2000 Kelly Services (Gap, Inc) San Bruno, CA Administrative Assistant Support

• Supported the Tax Department in all administrative functions. Various projects included but not limited to: filing, preparing respective folders for the individual groups, photocopying, data entry and routing mail to their respective disciplines. Responsible for all corporate department purchases of office supplies. Back up for all incoming telephone calls to the Vice President and Directors.

1997 – 1997 Eric Schafer, CPA South Lake Tahoe, CA Front Office Assistant

• Responsible for making all photocopies of tax returns for clients. Handled all cash from clients. Answered telephones. Made and took appointments for clients. Called and reminded clients of their appointments. Occasionally delivered tax returns to clients. EDUCATION

1997 - 1999 San Francisco State University San Francisco, CA Business Administration

1994 - 1997 South Tahoe High School South Lake Tahoe, CA College Prepatory Diploma

COMPUTER SKILLS

Microsoft Office (Word, Excel, Access, PowerPoint & Outlook), Microsoft Internet Explorer, Adobe Photoshop, Lotus Notes, 10-Key by touch, Xerox Machine, Time and Place (calendar), Oracle System, SAP System