Kaitlin Martin

**** * ******* ***

Tolleson, AZ *5353, United States

Home Phone: 623-***-****

Cell Phone: 623-***-****

acq06r@r.postjobfree.com

OBJECTIVE

To obtain a permanent position of employment with a company that promotes personal & professional growth. Said company should offer medical/dental benefits; challenges & opportunities well matched to my various skills & extensive experience. I pride myself on being a dependable employee & a valued team member in any customer service/support oriented company.

EXPERIENCE

XPO Last Mile, Phoenix, Arizona

Customer Service/Dispatcher, 2012 - 2015

Responsible for handling questions, scheduling delivery & routing issues with external customers & contracted drivers. In addition, I am also responsible for scanning, auditing PODS

& data entry tasks, along with the duties listed below. Providing assistance by telephone to customers & business partners concerning product deliveries, returns, & exchanges.

Diagnosing assessing & resolving problems or issues timely within the established leave of service.

Handling customers complaints & concerns in a professional manner. Communicating with customers when necessary to advise shipments delay &/or information necessary to process orders.

Processing changes or cancellations to delivery orders. Assist in initiating orders for replacements parts &/or for correcting errors (shortages, wrong item shipped, etc.)

Assist in monitoring progress for delivery routes throughout the U.S. Completing forms & determining necessary changes for service requested. obtaining customer feedback information.

Scanning of anti tip pods & verification that stamps are completed correctly. Scanning of haul away pods & verification that stamps are completed correctly. Taco Bell, Tolleson, Arizona

Team Member, 2012 - 2012

Responsible for cashiering, food preparation, cleaning & overall customer service. Bright Ideas, Avondale, Arizona

Quality Control Representative/CSR, 2010 - 2012

Perform a variety of duties according to established policies & safety procedures. Responsible for maintaining contact with, staff, vendors & clients, while observing overall shop functions& ensuring smooth transitions between artist appointments. Utilizes computerized accounting software programs (CMS, Excel, Word) to perform duties & responsibilities.

Researches cash receipts.

Prepares daily bank deposit.

Operates office equipment including personal computer, copiers, fax machines & 10-key calculator.

SKILLS

• Detail oriented; consistently achieving accurate results without sacrificing quality.

• Ability to analyze facts, use sound judgment & offer recommendations for action.

• Displays openness to change, ability to adapt quickly & effectively to new demands & situations.

• Effectivly organizes & arranges resources to exceed organizational goals, objetives & deadlines.

• Highly reliable self-starter; committed to completing assighnments independently.

• Sharp, Innovative, Creative.

• Able to handle multiple tasks simultaneously.

EDUCATION

North Star Charter School, Avondale, Arizona

H.S. Diploma, 2012

Contact this candidate