ERP Project Manager
Resume:
Catherine J. Mitchell
Home Office: 416-***-****
Mobile: 905-***-****
acq058@r.postjobfree.com
PROFILE
A self motivated Business Analyst and hands on Project Manager. I specialize in managing and leading operational teams of Procurement, Sales, Production, Inventory Control and Supply Chain processes including Asset Management tracking through complete life cycles of Business Systems Implementation and Business Process Reengineering (BPR) projects. I have worked with small, medium and large-scale organizations in the areas of business process reengineering and continuous improvement initiatives.
I am a hard driven, very dynamic individual with strong leadership skills and a great team player with 30 plus years of industry experience in manufacturing, distribution, operational maintenance and asset management coupled with over 20 years of ERP Implementation and B2B eCommerce training. I enjoy working with teams coordinating the implementation efforts and quickly gain respect from executive stakeholders, internal business groups and project team members.
PROFESSIONAL EXPERIENCE
Enterprise Success Solutions International (ESSI) – Owner
Feb 2014 to Sept 2014 CMMS Project Manager
BPM & System Selection Phase
(CityWorks)
(Client) Halifax Water Commission Halifax, Nova Scotia
Project Manager for the business process mapping (BPM), system selection and fit / gap analysis phase leading the operational teams of Halifax Regional Water Commission (HRWC) distribution groups (Inspectors, Operations Support Staff, Engineering, Tech Support, GIS, Supervisors and Superintendents).
Lead and managed the core team through organizing and conducting workshops throughout all locations to capture the business requirements, map the logistical functions and align these functions to follow “best practice” methodology.
Assisted to improve the overall efficiency, effectiveness and consistency in maintenance management activities and facilitate the integration of these activities with existing corporate GIS and financial systems.
Managed teams through Business Requirements workshops with business groups from the areas of Engineering, Asset Management, GIS, Procurement, Sales, Operations Plants staff and Inspectors. With a future focus and goal to minimize and eliminate manual tracking activities and efficiently enable the following:
Work order generation, prioritization and tracking by asset class or equipment component
Tracking of scheduled (preventative) and unscheduled (reactive) maintenance activities
Tracking of identified asset attributes
Storing of maintenance procedures and technical documentation
Historical tracking of all work orders including material and labour costs
Managed, monitored and controlled the projects scope, budget, team performance and communication to the Executive Steering committee members.
Created and monitored such documents as Project Plans, Project Charter, Risk Assessments, Issues and Statement of Work (SOW) for new resources and / or third party resources.
Organized and traveled to other Regional Municipalities in Ontario with Core Team and Executives for site visits for Fit / Gap activities.
Responsible to ensure communication to all business groups and ensure that resources were included and available that impacted scope.
Identified needed resources and managed both internal team members and external consultants.
Complied with SDLC and Project Management methodology; sharing knowledge and expertise.
Created 3 year business case and high level project plan with estimated timeline, resources and costs for future implementation phases.
Jan 2013 to Sept 2013 ERP Project Manager
IFS App7 IEE Implementation
(Client) ShawCor Limited Argentina, Buenos Aires
Project Manager and hands on functional consultant for an international multi-national, multi-cultural pipeline company moving to an enterprise wide, integrated business system (ERP).
Met financial objectives by estimating time and resources; scoping and developing project schedules. Covered three countries (Buenos Aires, Italy and Texas) in the areas of Sales, Inventory, Finance, Purchasing and Manufacturing.
Achieved project objectives by preparing and completing Project Plans, Charter, Budget, Scope, Risk Assessment and Issue Tracking Procedures.
Staffing, including external consultants for each site. Managing Argentina’s complete project team and overseeing Italy and Texas teams in order for business consistency amongst all sites.
Communicate by collaborating with technical and non-technical team members to meet project goals; keeping all stakeholders apprised of plan and corrective updates; meeting with stakeholders / management on regular basis to report on progress.
Complied with SDLC and Project Management methodology; sharing knowledge and expertise.
Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Control and tracking of the IFS databases created for each of the sites within one company ensuring shared data without duplication.
Lead teams through all phases of the complete life cycle of the implementation from inception to completion including business process reengineering, testing, documenting, training and go-live.
June 2008 to Jan 2013 CMMS Project Manager
Hansen8 ERP/Mobile Implementation
(Client) The Region Municipality of Halton Oakville, Ontario
Project Manager for the Halton Public Works Water Distribution / Wastewater Collection Group on their Computerized Maintenance Management System (CMMS) and Mobile Solutions team for properly tracking Asset inventory and work performed on assets.
Lead the teams through ‘as-is and to-be’ business process mapping, developing workflows, creating processes, defining roles and responsibilities, and developing schedules with milestones in order to facilitate meeting the required go-live deadlines to required phases.
Creation of project documents such as Business Requirements (BRD), System Requirements (SRD), Work Breakdown structures by Activity (WBS), Statement of Work (SOW) for third party agreements, Project Charter, Project Budget, Project Plan.
Manage project risks and issues with implementation of procedures for resolution and escalation where needed.
Lead and manage the Customer Service staff during the service order intake and work order process moving from manual systems to computerized systems.
Lead and manage System Operations staff through business process changes for the services of water and wastewater groups, work order management, GIS Asset data tracking and update, inventory management, financials and customer service areas.
Implement computerized mobile system in the Water / Waste Water Operators service trucks to accurately track posting data to work orders and directly to Assets including incurred costs (inventory & time reporting).
Assist with implementation of business process and system changes following best practices including, but not limited to; inventory tracking process, data conversion related activities, and other implementation related tasks including the scheduling of and documentation of these business process changes.
Specification, testing, training and support of complex interfaces to/from the Halton current financial system (SAP) and the new Hansen ERP system.
Organization of all in-house inventory for stores, bays and yards as well as all carrying inventory in the service vehicles (approximately 50 vehicles). Creation of min/max levels for truck stock replenishment.
Introduce service maintenance group to the concept of properly scheduling, tracking and reporting to work orders for assets and controlling inventory.
Work closely with the Core team at both divisional sites (Milton & Oakville) and assisting with the testing of activity workflows and configuration through the Hansen 8 ERP system.
Testing and training of both the new internal business process and system processes combined.
Tracking and communication to third party software resources regarding software issues. Follow up escalation process through system testing to correction and rollout to Production for main ERP, SAP and Mobile solutions.
Maintaining and tracking of the project schedule, resource allocations and completion of needed tasks.
Implement and manage issue identification, resolution and escalation procedures of major issues affecting critical stages of the project.
Implementation of two sites rolled out to approximately 25 customer service support office staff and a mobile solution roll out to 60+ field Operators in their service trucks.
May 2006 to February 2008 Project Manager
IFS (Industrial Financial Systems) ERP System v2004 & App7
(Client) Linamar Automotive Guelph, Ontario
Manage a core team of 12-15 people for Remediation Phase of Linamar’s currently implemented Tier 1 ERP System (IFS) at four plants. Emphasis on IFS Finance, Inventory Control, Sales, Manufacturing, Preventative Maintenance and complete Supply Chain (internal and external).
Accountable for defining, negotiating and proactively managing project scope, schedule, resources and budget, and monitoring progress by providing periodic project status updates including progress, milestones and issues.
Responsible for ensuring project work stream properly defined, scoped and resourced to deliver expected outcomes that adhere to the overall program strategy.
Manage team in identifying inefficiencies in current business and system processes. (“As-is” and “To-be” models)
Lead team through mapping out solutions for these inefficiencies in preparation for training and deployment following AIM and SDLC Methodologies and Best Practice Models.
Conduct regular update meetings with the project team (both client and consultants) to review status and identify issues / risks.
Prepare team, end users and executives for change via constant open communications. Apply needed change management strategies.
Manage external 3rd party communications with internal team for needed technical aspects (i.e., application upgrades, customizations etc).
Manage the implementation study phase for Linamar’s China / Korea operations. Plan the deployment of the team to China and co-ordinate the project team resource build up and execution for IFS Finance, Supply Chain, Distribution, Manufacturing and Preventative Maintenance modules.
Develop the project plans & proposals as input to the SOW (statement of work).
Conduct Fit/Gap workshops analyzing measurements of both system and business processes.
Data Mapping / Conversion Activities such as data analysis, data cleansing and testing.
Manage the IFS resources and assist the Linamar PM with all aspects of the remediation for four of their twenty one local plants already live on IFS.
Create, review and monitor project plan including functional, technical, customization, testing, training and upgrade of existing databases.
Communication between the client (Linamar) and the software company (IFS) in regards to specification, programming, testing, delivery schedule and deployment of upgraded database and current customization uplifts.
Create & monitor of software issue cases via web portal and co-ordination of patch delivery, testing and deployment of such fixes.
Responsible for keeping project on-time and on-budget with close monitoring of all IFS resources both on-site and off-site staff throughout IFS North America.
May 2005 to May 2006 Project Mgr. ERP Implementation
IFS (Industrial Financial Systems) ERP System v2004
(Client) Freybe Gourmet Foods (Process Mfg) Vancouver BC
Project Manager for 15 team members for the Manufacturing, Sales, Purchasing, Supply and Demand to / from end customers, distribution centres etc. Inventory Control & MRP functional areas.
Create, monitor and review project plan with entire team to keep all tasks on track and on-time.
Attend Steering Committee meetings to communicate project progress and issues needing escalation and support from upper management.
Assist with business requirements evaluation. Make recommendations for improvement and development of the appropriate technical & internal business process solutions.
Consolidating project User Acceptance Test (UAT) execution plans and schedules.
Assist with the development and documentation of the operational procedures
Proactively identify potential issues/conflicts that may impact integration, test or implementation approach.
Conduct IFS training workshops for Core Team and Subject Matter Experts (SME’s).
Co-ordinate and plan teams for go-live data preparation and load.
Post go-live support
August 2001 to May 2005 Project Manager
IFS ERP System v2001 – v2004
(Two Upgrades)
(Client) Stuart Energy Systems Inc. (R&D Mfg) Mississauga ON & Belgium, Europe
Project Manager (internationally) of planning and roll-out of all components in relation to Distribution (Customer Service, Sales, Purchasing and Inventory) Manufacturing (MTO, ETO, MTS), Engineering, Finance, Project Delivery & User Security for 2 international sites.
Project implementation following ISO, best practice rules and both the AIM and SDLC methodologies.
Managed two teams of internal Key Users (20+) from all functional areas (projects, inventory, purchasing, sales and spares, engineering, finance and manufacturing). Internal IT resources and 3rd party external resources through all phases of an implementation from inception to completion, training, system configuration, data load, end user training, documentation of the standard operating procedures, go-live preparation and go-live.
Managed scope and expectations (change management) throughout all phases with all levels of the organization from end users to key users to upper level management using open communication techniques.
Facilitated weekly team meetings and bi-weekly steering committee meetings for status updates with the business executive stakeholders.
Created and managed project budget, resource allocation and overall project priorities and prerequisites both technical and functional.
Lead client resources through implementation plan and execution. Requirements gathering, system testing & configuration, training, business process re-engineering, issue collection, resolution and risk mitigation, creation of standard operating procedures and end user training documentation, conduct end user training, data collection and cleansing, data load, integrations of system and internal business processes, system preparation, develop, present and gain buy in from the team and executives for cut-over strategy for go-live.
Lead 2 successful system upgrades. Controlling all databases and resources (both technical and functional, internal and external) required for testing, patch deployment and production rollout.
Creation, co-ordination and maintenance of the project plan (MS Project). Recommended and assisted in the interviews and hiring of additional experienced Team Leads to complete the team.
Post implementation go-live support
1997 to 2001 Sr. Implementation Consultant
Baan 1Vc.3
(Employer) Deloitte Consulting Toronto
Clients:
Herman Miller Furniture – Michigan USA
Falconbridge International – Toronto, Pittsburgh, Japan & Belgium
CanAmera Foods – Oakville, ON
Bioriginal Foods and Science Corp – Saskatoon, SK
CN Rail – Mississauga, ON
Lead teams with implementation of the Baan Supply Chain Purchasing and Inventory Control modules, including EDI.
Assisted in the process design and creation of the DEM process modeling, mapping out business processes including the integration with Production and Finance.
Training of the Key Users and End Users on the Supply Chain Module.
Managed the creation and configuration of several Baan Multi-Site companies within the Distribution Area.
A lead role in mapping business processes from the “as is” to the “to be modeling”.
Training of End users at 4 different sites (International).
Assist in the “Go Live” stage of the implementation covering all aspects of Distribution.
Post-implementation support where required.
1985 to 1997 – PRODUCTION AND INVENTORY CONTROL PLANNER WITH VARIOUS MANUFACTURING COMPANIES. WILL SUPPLY FURTHER DETAILS UPON REQUEST.
EDUCATION
St. Roberts Secondary School - Thornhill, Ont. Canada
General Secondary School Curriculum Diploma
Seneca College, King Campus - General Accounting 1
PMP Exam Preparation Course Completion – Working towards PMP certification. PMI Member.
IFS AIM methodology, Business Modeler, Distribution, Logistics, Manufacturing and Project Delivery Certification (Sep’01)
Deloitte Consulting eBusiness Certification (June ’00)
Intelisys Electronic Commerce Inc., - IEC Enterprise Implementation and IEC Solutions and Portal Product Training. (May’00)
I2 Technologies – Demand Management(Oct’99)
ICS Academy – FastTrack for ERP Packages (Oct’98)
ICS Academy - DEM (Dynamic Enterprise Modeler) and Bridg (Aug’98)
ICS Academy - Applied Consultancy Skills (Apr’97)
Continuing Education Courses
Supply Chain Results SCR 101 (Jun’00)
Supply Chain Opportunities for Reengineering (SCORE)
Product Innovation & Lifecycle Management (PILM)
Strategic Supply Chain Management (SSM)
Enterprise Level Lean Manufacturing (ELL)
Supply Chain Optimization Systems (SCOS)
Educational Excellence – Train-The-Trainer
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