DENISE M. COTTELL

*** ***** ****, ***********, ** 19335 610-***-**** acq055@r.postjobfree.com

BUSINESS DEVELOPMENT EXPERT

Healthcare Industry Product Management Billing Processes

Goal-oriented leader with 25+ years of cumulative cross-industry experience driving impactful business initiatives across multiple channels, including product management, client relations and marketing techniques.

Skilled communicator experienced in delivering insightful information and strengthening relationships with business partners, peers and senior leadership.

Proven support specialist, analyst and manager responsible for collaborating with industry professionals to meet project goals and business objectives.

Strategic Development

Healthcare Processes

Product Supervision

Campaign Planning & Execution

Communication

Client Relations Management

Team Participation

Project Organization

Problem Analysis/Resolution

PROFESSIONAL EXPERIENCE

CERNER/SIEMENS, Malvern, PA 2009-Present

Product Manager

Spearhead strategy and execution of Soarian Financials product management throughout its lifecycle. Enhanced marketing operations and objectives through detailed collaboration with team for positioning, messaging and pricing. Execute efforts to deliver thorough support aimed at driving new business and client satisfaction. Demonstrate industry knowledge and proficiency by ensuring enhanced feature functions of product. Deliver client education through professional communication and validation sessions. Analyze marketing trends related to alignment of product roadmap.

Leadership: Oversee R&D tasks, as well as, effective team targeting new feature development and implementation.

Business Representative: Successfully serve as representative and liaison at Healthcare Industry events; Responsible for monitoring and compliance of new regulations.

Billing: Deliver strong billing management through knowledge and industry background; Apply experience and expertise of paper UB/1500, electronic HIPAA 835/837 transactions and other techniques to meet objectives.

Product Direction: Used management abilities to create, develop and implement processes for product direction.

Accomplishments: Overhauled operations while serving as Solution Track Leader for global client event; Professionally maintain relations with Cerner client base, along with focusing on demos, escalations, education and presentations.

CERNER/SIEMENS, Malvern, PA 1998-2009

Software Product Analyst

Conceptualized, developed and directed strategies to validate product requirements through the organization and conducting subject matter sessions. Oversaw and direct the interpretation process related to validation requirement. Showed leadership by creation of functional programming specifications. Analyzed software products and their overall functionality.

Process Direction: Led, monitored and conducted regular team meetings directed at organization and process development; Targeted objectives to ensure product launch/release were on schedule.

Testing Support: Supplied necessary support, penned integrated and beta test plans for testing phases.

Liaison: Provided process assistance by acting as direct liaison to clients, as well as, Siemens employees.

Accomplishments: Catalyzed operations through collaboration with various departments about product utility and launch details; Served as company representative by attending Healthcare Industry events.

MAINLINE HEALTH, Wynnewood, PA 1990-1998

Out Patient Billing Supervisor – Patient Accounting

Promoted to position from Billing Representative because of goal achievements and meeting objectives. Responsible for oversight and supervision related to recruitment, scheduling, training, evaluation and discipline of staff in all processes involving billing. Supervised and managed operations for third-party billing claims involving 3 hospitals, facility staff and 15 billing representatives.

Project Coordination: Coordinated and collaborated with Systems Support in the implementation and maintenance of billing systems; Ensured accurate account balances and billing techniques.

DENISE M. COTTELL RESUME, PAGE 2

PROFESSIONAL EXPERIENCE

Process Improvements: Utilized Siemens products to develop and implement procedures directed to deliver timely billing and follow-up activities.

Accomplishments: Provided detailed and critical financial reports both weekly and monthly driving down the AR, due to process knowledge and subject expertise.

EDUCATION

Completed Coursework, Health Administration/Business, Immaculata College, Malvern, PA

RELATED SKILLS

Cerner Invision/Unity Patient Accounting & Management Cerner Soarian Financials CharmNT VersionOne Agile

Inception Feature Process KanBan Windows Word Excel Automated Patient Accounting Systems

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