Valerie Brown

**** ******** *** ***. ***

Virginia Beach, VA 23464

757-***-****

vbrown598@gmailcom

OBJECTIVE: To obtain a position that gives the opportunity to play a direct role in the unlimited growth and success of associates within a solid organization.

PROFESSIONAL EXPERIENCE:

2000 NOVEMBER- 03/31/15 MORTGAGE SPECIALIST, ACCOUNT MANAGER, EGATE (BANK OF AMERICA)

Prepare credit and legal document packages for delivery of whole loans to investors. Ability to perform quality assurance reviews on notes, assignments and other file exhibits as required to meet teams. Prepare date transmittals and imaged file packages as required by investor.

Act as a company liaison between TIB and investors to ensure that all post closing documentation needed gets delivered to complete loan delivery. Exception follow-up completed within the specified timeframes to ensure timely decisions. Manage all reports as they relate to delivery, suspense and trailing documentation to ensure files are updated. Serve as support and back-up secondary Market Assistant as it relates to process of loan modification review.

Superior communication skills, both verbal and written required, able to work in a fast paced environment, with changing priorities. Excellent customer service skills, Excellent interpersonal skills and the ability to work within a team environment.

Resolve diverse issues and am responsible for working in multiple stages of delinquency up to and including 120day delinquent utilizing Loss Mitigation tools to assist associates in need of financial assistance.

Responsible for handling escalated collections calls. Organized batch work and follow up on escalated resolution. Effectively collected on delinquent credit card accounts, adjusted fees, submitted credit bureau adjustments accordingly and maintained a positive associate/client rapport by consistently bridging to drive for results.

Delivers attention to detail, thoughtful analysis, problem-solving and accountability for excellent results.

Demonstrates effective interpersonal skills. Strong customer-centric viewpoints while cultivating a deep understanding of all aspects of the business, customer requirements and service expectations to enable the utmost efficiency while delighting our customers in difficult times.

Coaching & training to peers, Coach other less experienced collections on policies, procedures or with problem solving.

Ensure compliance with federal laws and company guidelines in order to minimize loan losses and legal concerns.

SKILLS

Microsoft Office

Fast Data

Image view

TSYS2

LPW

Sabur 1 & 2

HomeBase

Iporta

AS400

CSAD

ACTIVITIES

Leadership Scoreboard

SWAT Toastmaster

Mentor Program

*References and letters of recommendation are available upon request*