FELICITY S. VAUGHAN

404-***-****

acq04j@r.postjobfree.com

Areas of expertise include:

Business Systems Analysis

Change Management

Requirements Gathering

Problem Analysis & Resolution

Product Implementation & Administration

Documentation

Software Development Life Cycle

Product Testing

Application Performance Management

Continuous Productivity Enhancements

Communication & Training

Client Companies Include:

First Data Corporation, U.S. Government, Merrill Lynch, N.Y. State Government, Equifax, Tiaa-Cref, Macys, SunTrust,

Beneficial Corporation

Operating Systems: IBM AIX, z/OS, Red Hat Linux, Windows XP/7, Windows 2003/2008 Server, VMware Server

Languages: SQL, PL/SQL, COBOL, CICS, JCL, BAL, Easytrieve, Rexx, ISPF, CLIST, C++

Databases: Oracle RDBMS 10g and 11g, DB2, IDMS

Tools: TOAD, Oracle SQL Developer, SQL*Plus, SQL*Loader, Oracle Enterprise Manager

(OEM), SFTP, TCP/IP, DBCA, NetMgr, Data Pump, RMAN, SecureCRT, MobaxTerm, Intertest, SPUFI, TSO, CMS, Top Secret, RACF, VSAM, GDG, E-Lib, IBM Utilities, Abend-aid

Software: CA Endevor, ChangeGear, eESM, CA Service Desk Manager, PVCS, Version Manager, Changeman, CA7, Panvalet, Librarian, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Lotus Notes, SharePoint

EDUCATION:

Advanced Technology Group, GA, 2011

Oracle Database Administrator for Oracle 11gR2

Centenary College in Hackettstown, NJ, 1997

BS, Business Administration with a concentration in Computers, Summa Cum Laude

Inducted into the Alpha Sigma Lambda National Honor Society, 1997

The Chubb Institute in Parsippany, NJ, 1989

Diploma in Computer Programming.

CERTIFICATION:

ITIL Foundation Certification, November 2012

Oracle Structured Query Language (SQL), 2011

Microsoft Certified Professional 2002

PROFESSIONAL EXPERIENCE

First Data Corporation, Atlanta GA

Process Engineer/Change Manager 02/15 – Present

Analyzing existing Processes and Procedures for the Change Management Department and providing new or improved operations.

Providing secondary Project Management for a new automated tool involving co-ordination between three systems in an agile environment. Working with the Global teams to ensure all concerns are addressed.

Leading International meetings to present proposed process changes and solicit feedback and consensus.

Managing the implementation of updated processes into Production, including Corporate-wide communication, and cross-functional coordination.

Leading and/or contributing to all of the Change Management projects.

Creating and publishing updated and new processes, procedures, and Global communications.

Requesting customizations to the Change Management Tool (CA Service Desk).

Analyzing and Processing Change Tickets as documented in the standard operating procedure (SOP) in an ITIL environment.

Participated in Daily cross functional Stability meetings.

Provided KPI and other informational statistics to product managers and VPs.

Participating in weekly CAB meeting.

Department of Veterans Affairs, Atlanta, GA 04/12 – 02/15

Business Systems Analyst 04/14 – 02/15

Analyzing VA Healthcare systems utilizing detailed requirements specifications and other project documents to provide documentation, high level mapping, schema layout and general information about those Systems. This involved managing multiple projects at one time, analyzing systems and evaluating documentation and government statues.

Creating the Change Management process for the Atlanta Technology Center, and determining the approval groups and process flows that will be needed within the Computer Associates (CA) Service Desk Manager (SDM) product.

Using CA SDM to create problem and request tickets, during the conversion from the current in-house product to the CA tool.

Creating Memorandum of Understanding (MOU) and Privacy Threshold Assessment (PTA) documentation.

Gathering and analyzing the different codes, laws and statues necessary to ensure adherence to the documentation requirements for the MOU and PTA documents.

Attending training and planning sessions for the BizFlow product implementation.

Analyzing and reporting on Service Desk tickets.

Configuration and Change Manager 04/12 – 03/14

Analyzing, creating, processing and closing Change Tickets.

Creating and documenting the specific information which should be placed in change tickets.

Creating Configuration items (CIs) using analytical and evaluative methods, and information from the existing National instance of the CA SDM product to determine the type of item and the placement within the Configuration Management Database (CMDB).

Administering and updating the CMDB.

Analyzing systems to create Impact Description documents detailing the impact of outages to associated systems and users, and providing an overview of system interoperability.

Checking other Change Management systems to ensure all pertinent tickets had been created in our system, by analyzing the Automated Notification Report (ANR) and he CA SDM change tickets.

Participating in Local, Regional and National Change Control Boards.

Documenting upcoming releases for specified systems.

Creating various reports from our ticketing system.

Working cross departmental lines to create and establish a duplicate ‘Test’ instance of the CMDB to extract data and see if it could be inserted into the existing National CMDB product.

Completed training as a CA Service Desk Manager Administrator.

Advanced Technology Group, Sandy Springs, GA 05/11 – 11/11

Oracle Database Administrator – DBA (Intern)

Installed, configured, and supported databases for training purposes, in both Linux and Windows environments.

Provided OS reconfiguration recommendations to improve database performance.

Performed database capacity planning.

Made changes to databases in response to requests.

Used SQL-Loader utility to load data into oracle database from external files.

Monitored database connectivity and growth.

Macy’s Systems and Technology, Johns Creek, GA 04/07 – 03/11

Senior Change Analyst

Led Daily cross functional Stability and Change Management meetings, producing the Forward Schedule of Change reports, Statistics and required follow-up documentation in an ITIL environment.

Created and maintained documentation of Change Management Processes and Procedures.

Analyzed change requests against established audit criteria, producing detailed reports, and approving/rejecting tickets, as appropriate.

Created User Accounts, Work Groups and Configuration Items for the Change Management system. Participated in the testing, conversion and rollout from the IBM product to the in-house product.

Provided information requested by internal and external auditors.

Processed multiple work queues for the change group and provided documentation and follow up on stability issues.

As part of the testing team for the conversion to MS Office 2010, created test cases, performed testing, storing documentation in SharePoint.

TIAA-CREF, Charlotte, NC 06/06 - 03/07

Configuration Management Analyst

Member of the Configuration Management Team brought in to document policies and procedures for Change Management processes and procedures within the TIAA-CREF environment.

Interviewed staff and analyzed existing documentation.

Provided gap analysis reports and created documentation for any missing policies and procedures, as required.

Integration Test Coordination Analyst

Provided coordination and triage for outages and issues across all IT environments for all Business Units.

Equifax, Alpharetta, GA 10/05 – 05/06

CA Endevor Administrator / Implementation Specialist

Interviewed client personnel to determine the infrastructure needed for their Software Development Lifecycle (SDLC).

Created and tested all the new SDLC environments, coded all the processors (Procs to Compile, Link Edit and Bind Programs) and promotion processes necessary to support the conversion of the CIS business code to the CA Endevor, product and promote the code to Production.

Created additional environments to support the administration of the CA Endevor product and the archive of unused/unwanted code.

Created training materials and provided training to applications personnel. Training included the method and documentation necessary to move code to Production and ensuring that releases were moving to Production without issue.

Worked with Data Security to ensure all IDs and tables were coded and working as desired and that all users had the correct level of access.

Added CICS and Batch inventory to the life cycle, utilizing JCL I created.

Recommended configuration management strategies to handle emergency situations and code merges. Provided reports detailing code inventory and movement through the life cycle.

Performed daily analysis and validation of the system’s functionality within the product and resolved any issues with the code itself or the CA Endevor product.

SunTrust Bank, Atlanta, GA 01/05 - 08/05

CA Endevor Administrator

Coded and tested CA Endevor Processors (Procs to Compile, Link Edit and Bind Programs) and worked with the Edvparm vendor product as part of the CA Endevor conversion project.

Analyzed and resolved compile, link-edit and other technical issues.

Assisted Developers with code scans and use of the PDM product.

Created documentation outlining the roles and responsibilities of the CA Endevor Administrator and the change management processes.

Computer Sciences Corporation, Albany, NY 01/03 - 07/04

CA Endevor Administrator / Configuration Management Analyst

Worked on the HIPAA project for the New York State Department of Health.

Attended and hosted daily Change Review Board meetings and created/updated all supporting documentation.

Attended weekly cross-functional Change Review Board meetings.

Performed PVCS moves of distributed software to SIT and UAT servers.

Coded and tested Endevor Processors (compilers) to provide support for DB2 Stored Procedures (both SQL and C

Performed changes to various parts of both the ENDEVOR functionality and the inventory infrastructure.

Created training materials and taught classes in Albany and St. Louis to Developers and Managers.

Wrote JCL procedures to compile and link-edit code at their MMIS site using Roscoe, and performed migrations for that site.

Provided weekly migration reports.

Performed footprint validation to ascertain integrity of the application code.

Documented the PDM product, and re-wrote the training manual.

Performed daily validation of the System’s functionality within the product and resolved any issues.

Railinc, Cary, NC 08/01 – 06/02

CA Endevor Administrator / Implementation Specialist

Gathered client’s requirements to analyze the most productive software development life cycle for them.

Implemented the CA Endevor product from requirements gathering to Production roll out, turn over, training and post-Production support.

Designed, coded and tested all life cycles, environments, and the entire infrastructure.

Wrote and tested all the Processors (Procs to Compile, Link Edit and Bind Programs).

Researched, located, analyzed and loaded the inventory into CA Endevor.

Analyzed, documented and resolved all code issues (both ownership and technical).

Provided training at both the Administrator and the User level.

Created product documentation, presentations, and training material, including movement of code through the life cycle and into Production.

Performed daily validation of the system’s functionality within the product and resolved any issues, including code and product issues.

Fidelity Investments, Charlotte, NC 06/00 - 06/01

CA ENDEVOR Administrator / Source Control Engineer

Promoted all code stored on CA Endevor through the life cycle and into Production.

Maintained labels (including branches) and archives on test and Production servers using PVCS.

Documented all the procedures for source management tasks.

Provided technical assistance and expertise on the CA Endevor product and source management processes.

Merrill Lynch, Somerset, NJ 07/99 - 04/00

CA ENDEVOR Liaison Senior Programmer Analyst

Found and documented client's code.

Analyzed which version of an element should be loaded into ENDEVOR, and resolved code ownership issues.

Analyzed portions of the trading system and performed source code changes and testing.

Worked with QA and Production Support to migrate code up the life cycle to production.

Performed daily validation of the System’s functionality within the product and resolved any issues in either the system inventory code or the CA Endevor product itself.

Southern Company, Atlanta, GA 12/98 - 07/99

CA ENDEVOR Administrator / Implementation Specialist

Wrote CA Endevor processors (Procs to Compile, Link Edit and Bind Programs).

Converted, tested and promoted existing systems to the CA Endevor Production.

Worked with users and Business Units to analyze their needs, resolve their problems, and ensure the infrastructure met the particular needs of their systems.

Assisted with training classes.

Successfully converted a large amount of systems, of all types, in a short time period.

Created and tested new systems, Approver Groups and Processors.

Assisted in Disaster Recovery and Y2K contingency planning, and general methodology for library concatenations.

Created all bind cards for DB2 systems, and resolved bind issues successfully.

Performed daily validation of the System’s functionality within the product and resolved any issues in either the system inventory code or the CA Endevor product itself.

Merrill Lynch, Somerset, NJ 02/97 - 11/98

ENDEVOR Administrator

Ensured all code was present and had been successfully compiled and link-edited before setting up the jobs to move the code through the life cycle and into Production.

Worked with Y2K development teams to solve compilation problems and integrate the Year 2000 changes into their code, and back into Production.

Analyzed client’s code to determine and define CA Endevor systems, types, and processor groups, as required.

Provided CA Endevor training to Developers with particular emphasis on the customizations Merrill Lynch had made to the product.

Attended regular meetings with the entire CA Endevor Administration team where we resolved any outstanding issues from all the different sites.

Actively participated in the local CA Endevor User Group.

Functioned as the Sole CA Endevor resource for programmers in Somerset, and Jersey City, NJ.

Performed daily validation of the System’s functionality within the product and resolved any issues in either the system inventory code or the CA Endevor product itself.

Worked change tickets in both Endevor and Remedy.

Beneficial Technology Corporation, Peapack, NJ 11/89 - 02/97

ENDEVOR Administrator (1993 – 1997)

Interviewed staff to determine the required infrastructure to support their systems.

Provided all administration functions, such as defining Systems, Types and Processor Groups; writing processors (Procs to Compile, Link Edit and Bind Programs); conversions of existing systems.

Created all training materials and provided training to all development personnel

Tested and worked with Technical Support to implement new releases of the product

Developed all procedures, life cycles, and documentation

Provided problem resolution, backup and recovery plans.

Analyzed and determined which Vendor PTFs to apply and provided planning for future direction.

Worked with Quality Assurance, Production Control, Data Security, Audit, and Technical Support to ensure system integrity.

Provided support 7x24 (365). Ensured all users requiring access were correctly setup.

Programmer/Analyst (1992 – 1993)

Coded and maintained COBOL, CICS and batch programs for an Insurance Claims Maintenance System.

Analyzed Project Requests to determine work to be done, assisted with user testing, and obtained user signoff.

Created all required life cycle documentation.

Coded interface between the vendor claims system and a new online system.

Wrote CA Endevor processors as part of the CA Endevor implementation team.

Provided on-call coverage for the claims system.

Programmer (1991 – 1992)

Coded and maintained COBOL batch and CICS programs for an Insurance Claims Maintenance System.

Created test JCL and documentation to run every job in the system.

Provided on-call coverage.

Junior Programmer (1989 – 1991)

Coded and maintained COBOL batch programs for a Credit Maintenance System.

Processed monthly bank tapes.

Provided on-call coverage.

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