Jack D. Carpenter

**** * ***** ***

Mesa, AZ ****2

acq04f@r.postjobfree.com

Cell: 480-***-****

Windows Server and Desktop Systems Engineer

MCSE / MCSA / Security +

Solution-oriented IT Professional with more than 25 years of experience designing and leading the implementation and integration of high-performance technology solutions to meet challenging business needs.

Proven success in installing, configuring and re-engineering networks and systems to improve performance reduce costs and minimize downtime.

Over 12 years’ experience of network administration and support under Windows 2003, 2008 and 2012 environments with Active Directory.

Specialized techniques for Email, Internet, backup/recovery, security, remote connectivity and anti-virus solutions.

Strong analytical and troubleshooting skills with demonstrated ability to satisfy users through analysis and problem resolution. Genuine commitment to quality and customer satisfaction.

Organized, take-charge professional with exceptional follow-through abilities and detail orientation; able to plan and oversee projects from conception to successful conclusions.

Outstanding communication skills proven by effective interaction with management, vendors, staff, peers and users.

Technical Summary

Certifications:

Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), Security +

Hardware:

Desktops, Servers, Laptops, Dell, HP/Compaq, IBM, Certified Fiber Optic Cable Installer

Operating Systems:

Windows 2003 -2012 Server, Microsoft Exchange Server 2003-2010 utilizing Active Directory.

VMWare ESX/ESXi 4.0 Virtualization, Microsoft Hyper-V Virtualization, Windows /XP/7 & 8

Software:

Symantec Backup Exec 12.5 & 2010, Simpana Commvault, MS Office (all versions), MS Project, MS Visio 2007Expert Advisor, Remedy 3 & 4, Symantec Anti-Virus Corp Edition, McAfee AV, Avamar

Professional Experience

PF Chang’s, (PDS, Inc.)

May 2015 to July 2015

POS E2EE UPGRADE Worked on the project to upgrade the POS terminal software and VeriFone pin pads at all of the Pei Wei and PF Chang stores. Working end to end to backup server and workstation then restore to the new server and workstation.

Backing up all of the data on the workstations and servers.

Installing and configuring of the server and Aloha POS software.

Working with on-site tech to get all of the new hardware installed and configured.

Performed testing of all of the equipment and POS terminals to ensure functionality.

Rural Metro, (Insight Global Contractor)

Oct 2014 to Feb 2015

FIELD SERVICES ENGINEER 3 month contract to restore MS Exchange databases to an exchange server so they could search through them to find email from certain users who had communications with specific vendors. I discovered many misconfiguration problems with the Commvault Storage Management solution. Resolved the problems with storage and Aux copy to tape.

Maintaining backup and recovery system with Simpana Commvault 10.

Support and build all Microsoft 2008 and 2012 file servers with Active Directory.

Monitoring and supporting Left Hand Networks SAN Storage, hardware and software.

Working with all the end users on all of their support issues. Providing solutions to their needs.

Consulting with clients to make sure all of their wants and needs are taken care of in the best possible way.

Bank of America (Genesis 10 Contractor)

August 2011 to August 2014

INTEGRATION ENGINEER Engage with project teams to gather all requirements to successfully implement new server technology for bank applications. Participate in team meetings with Chief Engineers, Project Managers and Application Teams gathering all of the necessary information to create all of the build documentation to get physical and virtual servers built. Making sure that the Application Teams have proper access to the servers once they are built. Engaging with HP when needed to get all of the network infrastructure installed and setup for physical servers. Working with several different teams in the event of a system failure to create a triage team to resolve all problems that may arise.

Populate all supporting documentation (Addendum, Blueprint, Database, etc.)

Working with the Data Centers nationwide to get proper Equipment Placements for rack and stack of physical servers.

Engaging HP for network infrastructure and assignment of IP addresses.

Creating and submitting SAN and NAS storage requests.

Working with Active Directory to get new application Organization Units (OU’s) created.

Submitting all Access Requests for existing and new servers in the OU’s.

Staying engaged in the projects from the design/build phase to Final QA of the servers.

Valor IT Scottsdale, AZ

May 2010 – August 2011

FIELD SERVICES ENGINEER, LEVEL II Managed Services Provider working with multiple clients. Maintaining and Installing Microsoft networks and Active Directory. Focusing on the client’s wants and needs providing level II support on servers, desktops, laptops and other network devices. Performing monthly maintenance on all server equipment. Working closely with the clients to talk about their future needs and recommending technology and software to achieve those goals. Managing backups and data recovery of servers and desktops.

Maintaining backup and recovery system with Symantec Backup Exec and Avamar solutions.

Managing and building virtual servers with VMWare ESX and ESXi 4.0.

Support and build all Microsoft 2008 and 2003 file servers and Active Directory

Monitoring and supporting Left Hand Networks SAN Storage, hardware and software.

Working with all the end users on all of their support issues. Providing solutions to their needs.

Consulting with clients to make sure all of their wants and needs are taken care of in the best possible way.

Network Infrastructure Corporation Tempe, AZ

Sept, 2009 – May 2010

COMPUTER SUPPORT SPECIALIST in charge of all Server and Desktop Support for the company. Managing all day to day operations for the IT department. Working with the internal and external clients to make sure that their IT needs are met. Monitoring all of the servers and desktops for optimum performance and efficiency. Working with various hardware and software technologies. Exploring and researching new advancements in IT for possible company use. Planning and designing of server architecture platforms and Active Directory to improve performance of the current environment.

Implemented new backup and recovery system with HP MSL Series Tape Library with Symantec Backup Exec.

Successfully converted MS Hyper-V to VMWare ESX 4.0. P-to-V existing Hyper-V virtual and physical servers.

Maintain all Microsoft 2008 and 2003 file servers with Active Directory. Building new servers with all HP equipment.

Working with all the end users on all of their support issues. Providing solutions to their needs.

Continuous collaboration with Senior Management in researching new technology and ideas for the company.

The Computer Core, LLC Mesa, AZ

2006 – Sept, 2009

NETWORK AND DESKTOP SUPPORT ENGINEER accountable for the operation, administration and maintenance of several clients located throughout the valley. Collaborating with clients to analyze and introduce new technologies and processes into the organization to increase capability. Planning, tracking and managing all implementation and support projects. Document client’s technical environment, including processes/procedures and standards. Responsible for leading LAN/WAN Support Technicians in administering, optimizing and supporting client environments. Interface extensively with clients to analyze business issues and implement appropriate solutions. Access client’s network security infrastructures to determine vulnerability and accessibility. Troubleshoot and advise customers on technical problems. Research, recommend and implement hardware, software and networks to achieve maximum system utilization. Plan, track and monitor projects, ensuring adherence to project scope and budgets.

Install, configure and administer LAN/WAN networks, utilizing MS Windows Server 2000/2003, MS Exchange Server 2000, 2003 & 2007 with Active Directory

Create and implement network security infrastructure, utilizing routers/switches and firewalls.

Install, configure and administer desktop computers running Windows XP and Vista.

Rollout and configure new applications and software onto client’s server and desktops.

Continuous collaboration with Senior Management for researching new technology and ideas for our clients.

CardinaleWay Automotive Group, Mesa, AZ

2005 - 2006

MANAGER OF IT hired as a Sales Consultant and promoted to Manager of IT. Successfully collaborated the company website to integrate the Internet /Fleet Department. Independently supported entire facility in networking, hardware and software. Specialized in vendor management. Sourcing of networking hardware and software for company usage with minimal cost to the organization. Developed and implemented company training video site utilizing on-demand video streaming from secure website. Installed customized multimedia system for training facility to use training website, presentations and curriculum related to this industry.

Install, configure and administer LAN/WAN networks, utilizing MS Windows 2003 server and Active Directory

Install, configure and administer desktop computers running Windows XP.

Rollout and configure new applications and software onto client’s server and desktops.

Continuous collaboration with Senior Management maintaining company website presence.

Icrossing, Intl. Scottsdale, AZ

2004 - 2005

DIRECTOR OF INFORMATION TECHNOLOGY responsible for multiple sites located in Scottsdale, New York, Chicago and San Francisco. In charge of all Windows servers and desktops. Supporting 12 Servers and over 150 users, applications and hardware. Provide Help Desk and Desktop Support to clients on all hardware, software and networking issues. Train customers on hardware and software usage. Document client’s technical environment, including processes/procedures and standards. Instituted new processes, procedures and standards to provide optimal support to users’ hardware, software and network connectivity issues. Collaborated with management to evaluate and implement processes and technologies to increase efficiency.

Install, configure and administer LAN/WAN networks, utilizing MS Windows 2000-2003, MS SQL and MS Exchange 2003 servers.

Plan and migrate technical environments from MS Windows NT to 2000 and MS Windows 98 to XP.

Design and implement back-up/recovery solutions utilizing CA BrightStor 10.

Rollout and configure new applications and software onto client’s networks.

Implemented video conferencing between multiple offices.

The Computer Core, Glenwood, IL

2003 - 2004

NETWORK AND DESKTOP SUPPORT ENGINEER accountable for analyzing, planning, designing and leading the implementation of IT solutions at client sites throughout Chicago. Interface extensively with clients to analyze business issues and implement appropriate solutions. Access client’s network security infrastructures to determine vulnerability and accessibility. Troubleshoot and advice customers on technical problems, achieving maximum system utilization. Research, recommend and implement hardware, software and networks. Plan, track and monitor projects, ensuring adherence to project scope and budgets. Supervise teams of employees and subcontractors. Provide Help Desk and Desktop Support to clients on all hardware, software and networking issues. Train customers on hardware and software usage. Document client’s technical environment, including processes/procedures and standards.

Install, configure and administer LAN/WAN networks, utilizing MS Windows 2000, MS SQL and MS Exchange servers.

Create and implement network security infrastructure, utilizing routers/switches and firewalls.

Plan and migrate technical environments from MS Windows NT to 2000 and MS Windows 98 to XP.

Design and implement back-up/recovery solutions utilizing Veritas Backup Exec.

Rollout and configure new applications and software onto client’s networks.

Facilitate the deployment of circuits for Email and Internet connectivity.

ABS Associates, Inc., Rolling Meadows, IL

2002 - 2003

SOLUTIONS DELIVERY MANAGER recruited to direct team in providing desktop and peripheral support to more than 15,000 users across 4 campuses throughout Chicago for Motorola Corporation. Instituted new processes, procedures and standards to provide optimal support to users’ hardware, software and network connectivity issues. Given additional responsibility to direct teams in supporting several large Corporate Management Accounts (CMAs), including Omron Healthcare, Inc., Braun Consulting, Thomas Engineering, AMEX, Children’s Memorial Hospital and Pet’s International. Trained and mentored team of 50 Engineers through 2 Supervisors. Planned and led the configuration of new desktops and peripherals into the environment. Analyzed and resolved all escalated issues.

Created new Customer Install Survey process, resulting in reducing installation procedures by more than 50%.

Recognized for establishing a highly productive team focused on customer service and retention.

UNISYS, Chicago, IL

1999 - 2001

MANAGER OF LAN & DESKTOP SERVICES responsible for providing strategic and tactical leadership to ensure appropriate technical support to City of Chicago Program and Chicago Transit Authority. Directed and mentored team of 35 LAN and Desktop Support Engineers to administer, optimize and enhance LAN/WAN infrastructures, consisting of more than 15,000 desktops and 150 file servers. Collaborated with management to evaluate and implement processes and technologies to increase efficiency. Led team in analyzing and troubleshooting hardware, software and networking issues and outages.

Established an effective team recognized for providing services support to more than 13,000 users throughout Chicago City Hall, the Mayor of Chicago’s Office, The Daley Center, Chicago Police and Fire Departments, DePaul Center for the Health Department and Water Department, and Chicago Transit Authority.

Acknowledged for re-engineering technical support functions and establishing 6 teams to provide server and desktop support to individual agencies, resulting in increasing SLA performance from 60% to up to 95% and reducing costs.

Led the reduction of daily trouble tickets from 300 to 50 with minimal callbacks, within 5 months.

EDS, Chicago, IL

1998 - 1999

IT MANAGER accountable for providing leadership to LAN and Desktop support operations to FMC Corporation, consisting of 500 users in 3 locations. Collaborated with client to analyze and introduce new technologies and processes into the organization to increase capability. Planned, tracked and managed all implementation and support projects. Led team in resolving hardware and software across a multi-platform Novell and Windows network.

Directed all Y2K remediation initiatives for the organization without a single incident.

Created an Asset Management database to track Servers and Desktops, utilizing MS Access.

Interim Technology, Inc., Chicago, IL

1997 - 1998

IT CONSULTANT accountable for leading LAN Support Technicians in administering, optimizing and supporting LAN environment for First Chicago NBD (Bank One), to optimally support more than 1200 users across 50 different file server. Planned and directed the migration of infrastructure from Novell 3.12 to 4.11 and desktops from MS Windows 3.11 to 95. Selected to migrate and upgrade all equipment to ensure Y2K readiness throughout the Retail Banking Division.

American Logic / Intranet, Chicago Heights, IL

1985 - 1997

MANAGER / TECHNICAL SUPPORT SPECIALIST credited with successfully establishing company’s technical infrastructure. Hired, trained and mentored team in installing, configuring, upgrading and supporting company’s desktops, servers, peripherals and applications across a Novell NetWare 3.12 environment. Recognized for establishing and managing Service and Shipping Departments for this retail establishment.

Education / Professional Training

Numerous Management, Leadership and Technical Training Courses

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