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Administrative Assistant Customer Service

Location:
Houston, TX
Posted:
July 31, 2015

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Resume:

Sara Rebeca Barros

**** *********

Houston, TX **040

Cell: 281-***-****

Email: acq04e@r.postjobfree.com

SPECIALIZED SKILLS AND KNOWLEDGE

** ***** ***** ********** ** CUSTOMER RELATIONS,

* ***** – ADMINISTRATIVE ASSISTANT,

12 YEARS – LOAN CLERK AND 3 YEARS AS TITLE PROCESSOR

Administrative Assistant: 4 years: Wide variety of responsibilities to church pastor, the church board, and church membership – ranging from typing of correspondence and emails for church pastor, maintenance of church databases, preparation of financial statements and maintenance of account balances for church ministries, mass mail outs, scheduling of meetings, handling of all incoming calls and incoming traffic, being on call to open and close the church for regular scheduled services and special events,

See full details in Work History.

Loan Department – Credit Union: 12 years: Variety of title and loan processing duties including completion of title and loan applications, booking of loans, and processing of all title work

Customer Service: Responsible for handling walk-in applicants and up to 700 incoming calls per month for the loan department

COMPUTER SKILLS

Proficiency with Microsoft Windows, Microsoft Word, Servant Keeper; working knowledge of Excel; typing speed: 50 wpm

DESIRABLE WORK ATTRIBUTES

Dedicated, reliable, and independent worker who demonstrates willingness and flexibility in assuming new job duties; exceptional interpersonal skills in dealing with the public and coworkers; outstanding attendance – 1 day in 4 years

POSITIVE CONTRIBUTION AND INITIATIVE IN THE WORKPLACE

Apprised the vice-president of the credit union regarding the progressively increasing backlog of work in the loan department. This action led to hiring of needed staff, resulting in more efficient performance of work, decrease in errors, better customer relations, and subsequently an increase of revenue from loans for the credit union.

WORK HISTORY

09/2011 to 5/2015 TIME OF CELEBRATION MINISTRIES CHURCH Salary: $33,000 annually

10355 Mills Road, Houston, TX 77070

Administrative Assistant

4 years: Typed correspondence and scheduled meetings for the pastor; responded to daily incoming emails to the pastor and the church, maintained and updated church membership in Servant Keeper Data Base; prepared and mailed mass mail outs, prepared calendars and rosters for various ministries of the church; maintained and input weekly offering to data base; maintained account balances for ministries within the church; prepared and mailed monthly, quarterly and year end statements to the members; prepared financial reports for the accountant and the bank; prepared board meeting agenda and board of trustee packets; prepared and mailed out 1099’s for contractors and church speakers; purchased all needed supplies for the church, including special events; purged church computer database to allow mail outs and membership database reports to be accurate, responsible for opening and closing of church (in rotation with others), contacted contractors for church maintenance and repairs, answered all incoming calls and church door bell of incoming traffic; signed for all packages, operated postage machine to mail church bills and CD orders.

07/1999 – 8/2011 MEMBER SOURCE CREDIT UNION Salary: $35,000 annually

10100 Richmond, Houston, TX 77042

713-***-****

Title Processor/Loan Clerk

12 years: Performed a variety of duties in the loan department including: processing of all titles; booked loans as a back-up loan processor; entered loan applications (including equity) on computer; prepared all title work and all release of liens; answered loan department calls for processing of loans and received loan phone payments; prepared monthly report of employee incentives for the president; processed mail and distributed documents from the printer room; verified pay stubs; relieved on phone for the loan department; ordered supplies and forms for loan department; picked up duplicate titles at Texas Department of Transportation; responded to member emails for the loan department.

Additional work history available upon request.

EDUCATION

Spring, 2013 Lone Star College – North Harris - Business English 3 semester hours

1989 to 1991 Lone Star College – North Harris - (Chic-Fil-A Scholarship) 20 semester hours

1988 Aldine High School – Diploma



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