PROFESSIONAL ASSETS

QA Analyst

Sixteen(**) years of experience as a QA Analyst, QA Lead and BA Analyst.

Strengths include:

Strong mentoring experience with over 6 years

Leadership Experience: 3 years as QA Lead for Liberty Mutual, 6 months at Cablevision, 4 years at MSC Industrial Direct

Tools: HP Quality Center, LoadRunner, QTP, Silk 5.0, QA Partner, Astra Quick Test, Manual Test, TSL, Test Director

Testing Web, Mainframe and Client/Server software applications

Documenting test scripts, test plans, performing regression testing, white box and black box testing, UAT planning & execution

Excellent communication skills

TECHNICAL EXPERIENCE

Languages: C++, JAVA (JDK 1.2), JavaScript, Perl, SQL, JCL

Internet: JFC, JDBC, Java Web Server

GUI: VC++, VB, PB

RDBMS: Oracle, DB2, Sybase

Data Warehousing: Informatica

Tools: Rational, Mercury: WinRunner (HP Quality Center), LoadRunner, Seque

Operating Systems: Windows 95/98, Windows NT, UNIX

Hardware: Tandem, Mainframe, Client Server Stations

PROFESSIONAL EXPERIENCE

MSC Direct, NY July 2010 – till date

QA Lead/BA Analyst

Responsibilities:

Implement & deploy the testing tools & assist the users with the queries on usage

Implement testing standards for best practices for Quality Assurance within different teams of IT: Sales, Logistics, eComm, eProcurement, HR, Finance, Product.

Train off shore & on site QA team members with QA best practices & methodologies

Define goals for QA direct reports & assist them & track their progress

Review business requirements & document test plans, test cases & test data. Tag & trace back the testing documents to the requirements using Quality Center tool

Perform functional testing manually by executing the test cases using QC

Log defects in Quality Center for failed test cases & escalate them to development, business & management

Track the defect fixes & retest them prior to pass the failed test scenario

Create Change Control documents upon successful completion of projects & address open issues via future enhancements

Work with development team to assist them with meeting the deadlines

Develop automated test scripts using QTP to perform functional testing

Involved in performing load tests by building scripts using Load Runner

Work closely with offshore teams & onsite developers to manage testing

Develop graphs & charts to track the testing by QA resources using Dashboards in QC

Work closely with Audit teams to maintain the Industry standards with regards to documentation

Provide power point presentations for UAT resources to summarize the testing performed for a given project

Plan & Execute UAT activities, create close-out document upon UAT completion

Environment: Quality Center, MS Tools, Mainframe applications, Java APIs, QTP, Load Runner

CABLEVISION, NY Dec 2009 – May 2010

QA/BA Analyst, QA Lead – IDA 2010 Release

Responsibilities:

Created the Test Plan for the projects to detail the test items, testing tools, testing windows, resources

Lead IDA project for Release 6.3

Documented & manipulated business requirements & escalate the requirements to QA & Dev teams

Managed QA resources with assignments & status on daily basis

Documented Test Cases based off of Functional Requirements using Quality Center

Logged issues using Quality Center for test step failures

Provided test case review sessions with the business & technical resources & updated as necessary

Reviewed the test scripts documented by peer

Worked closely with Development teams of multiple platforms to get the issues fixed

Tested APIs by calling them thru different functions via server logs

Environment: Quality Center, MS Tools, Mainframe applications, Java APIs

SHIPLTC, IN May 2009 – Nov 2009

QA Lead/BA Analyst – LTC Conversion Milestone 5/6

Responsibilities:

Managed a team comprised of UATesters to make sure they are able to perform their daily testing activities & had all the information needed to accomplish the testing tasks assigned

Gathered requirements from business SMEs an document the requirements in Caliber

Uploaded & baseline the Caliber Requirements into Quality Control tool

Documented Use Cases & UI Functional documents based off of Caliber Requirements

Managed a project plan to assemble & keep track of timelines, assignments & resources

Reviewed & provided signed-off on QA testing documents created by the peers [QA Strategy, QA Test Plan]

Attended the Requirement sessions to understand the project scope

Reviewed the test scripts to make sure they comply with the requirement documents

Escalated the project progress, issues, road blocks to the program management

Performed functional testing for data conversion by sending data from front end & querying database by writing SQL queries

Environment: Caliber RM, Quality Center, MS project, MS Visio, Mainframe applications, Web based applications built on Java

LIBERTY MUTUAL, IN Apr 2004 – May 2009

QA Analyst – ECLPS Sep 2008 – May 2009

Responsibilities:

Attended reviews for requirement documents to understand the new enhancements.

Created manual test scripts per requirement documents.

Executed manual test scripts as assigned, logged defects against the failed verification points.

Verified data by manually querying the database

Retested fixed defects as and when deployed by development team.

Documented Rules Execution S/s to test the business referrals and rules.

Executed the Rules scenarios by sending the application from CLIQ to Referral Desktop and verified the referrals fired per rule item.

Peer reviewed the manual test scripts documented by other QA members.

Provided walk-thru for test scripts upon creation with BA and Dev teams to verify the test coverage.

QA Lead - CLIQ Farm Aug 2007 – Aug 2008

Responsibilities:

Documented test plan for CLIQ Farm project that defines test strategies, desired test phases, resource availability, testing process, in-scope and out-of-scope items, test tools.

Documented test matrix that lists the distinct tabs for test creation, test execution and automation test coverage.

Documented test execution matrix to keep track of the defects logged per test script and their statuses.

Attended review sessions of requirement documents and provided feedback to make sure the documents were precise.

Reviewed manual test scripts to make sure they were in synch with requirement documents.

Assigned test items for script creation and execution to testing resources per expertise and availability.

Tracked the progress of testing and escalated the status to upper management in timely manner.

Made sure that the manual test scripts as well as defects logged were tagged and traced back to the requirement documents.

Escalated the UAT group with the open issues in weekly meetings to keep them informed with the items not testable during UAT execution.

Assisted UAT with test data creation.

Traced defects logged during UAT by going thru the defects logged by QA to avoid duplicate tickets entered by UAT group.

Created final report that listed all the items covered during the QA cycle before going live for socks compliance.

QA Analyst/BA Analyst/QA Lead - Liberty Mutual Portal/WRS/PI Aug 2005 – Jul 2007

Responsibilities:

Manually tested Portal application designed to support Billing, Claims, Personal Lines, Commercial Lines, Policy Inquiry underlying applications.

Created test data in the native down stream mainframe AQS application to perform rating comparison between portal supported applications and AQS.

Running UAT with sub-projects going live at the end of each build cycle.

Assisted UAT with test data creation in Stage environment to run the sub-projects, enhancements and defect tickets.

Escalated the QA validated defect and enhancement tickets and traced the test results to make sure that the QA test results were in synch with UAT test results.

Tested tickets assigned to QA for WRS application and reran tickets in production with dummy data on Release day.

Updated the requirement documents for WRS application by gathering information from business partners to live up to the expectations of user community.

Gave demos to agents before going live.

Tested claims and billing applications by sending the test data over from PL & CL applications to test the data persistence.

Performed a QA Lead role for production support of CLPI defect and enhancement tickets.

Assigned the tickets to QA resource depending upon the resource availability and time frame available to turn around tickets.

Escalated the status to QA Manager in timely manner to inform the testing progress and road blocks, if any.

QA Manual & Automation Tester - CLIQ Renewals Dec 2004 – Jul 2005

Responsibilities:

Reviewed requirement documents to define test scenarios required to test the enhanced CLIQ application.

Developed manual test scripts using Rational Manual Test tool per requirement documents.

Peer reviewed manual test scripts developed by other team members.

Designed automation test scenarios to be created based on the developed manual test scripts.

Attended review sessions for Requirement documents and provided approvals upon sending the necessary feedback.

Migrated suites of existing manual and automated test scripts into new Rational repository to be able to reuse portion of developed test scripts for the part of application not intended to be changed.

QA Automation Tester - CLIQ R 4/6 Apr 2004 – Nov 2004

Responsibilities:

Developed new automated test scripts using Rational Robot by following the existing manual test scripts developed using Rational Manual Test tool.

Executed existing automated test scripts as a part of regression testing with the deployment of every test build in test as well as stage environments.

Updated existing automated test scripts with the new enhancements in the R 4/6 application.

Reviewed the test logs upon running the automated test scripts, logged and traced defects via Rational Clearquest tool and returned the defects to UAT to retest.

Assisted UAT with creation of test data by running repetitive scripts for certain required test scenarios

Created modular test scripts and called them within the parent test scripts to avoid creating and executing the redundant automation.

Generated reports using Rational Test Manager tool upon execution of regression automation suites.

Environment: Rational Robot, Clearcase, HP Quality Center,TestManager, ReqPro, ClearQuest, Quantify, Test Factory, DBVisualiser, Mainframe, Citrix, LoadRunner

SALLIEMAE, IN Dec 2002 – Mar 2004

Project: Laureate

Laureate is an online web application which facilitates the web users to apply for the education loans.

Responsibilities:

Executed existing test plans manually.

Wrote test plan for ‘Private Credit Applications’ – borrower, co-borrower and school flows.

Smoke tests and integration tests.

Tested the cross team functionalities by submitting the application via Laureate and checking it on Class [mainframe].

Tested the whole system by submitting the application via web, VB as well as directly from mainframe servers.

Performance testing and load testing by entering multiple apps. from the front-end at one time.

Created test summary reports which describe the testing efforts and risk involved in a particular project.

Production testing.

Assisted UAT testers with preparing the test bed required for UAT testing prior to & during execution.

Entered the new issues using PVCS Tracker.

Environment: Java, Java server, DB2, IBM Mainframe, VB, PVCS Tracker

NASDAQ, CT Feb 2002 – Nov 2002

Project: SelectNet

SelectNet is a Client/Server application used for in-house trading.

Application: LQTR – Liquidity Tracker

‘LQTR’ is an enhanced Client/Server application used for in-house trading, where the contra is masked during the pre-market hours as well as the market open time Application: Web-Based HELPDESK

Web-Based Helpdesk is used to publish the status of the orders, status of MMIDs and OEs as well as the securities that are traded.

Responsibilities:

Executed existing test plans manually.

Regression test of the ‘SelectNet’ application and unit, integration as well as system testing of ‘LQTR’ application.

Performed unit testing of modules by executing orders, canceling/replacing them and killing the orders.

Documented new test plans as per business and system requirements.

Entered data (orders) from the front-end and queried for the same entered orders into ‘TANDEM’, for testing data synchronization.

Tested the whole application manually and did system testing.

ve/+ve testing as per requirement by entering both good and bad data into the application server.

Entered/edited the issues that were found during the testing cycle using QC

Performed spot-checks of the routing of the executed order by logging as OE as well as MM.

Created log reports for each unique test at different instances.

Environment: Tandem, WinRunner (HP Quality Center), JavaWebserver, Load Runner, Java, Window NT, VB, Informatica, PVCS Tracker, Oracle

CITICORP, NJ Jul 2001 – Jan 2002

Project: CES – Citibank Escrow Services

Responsibilities:

Performed manual testing of all the three modules and automation of ‘REGISTRATION’ module.

Wrote the manual test plans for ‘REGISTRATION’ module using Rational 2001 to automate the system.

Gathered all business and system requirements for documenting the whole project.

Designed the testing process using RUP.

Unit testing, integration testing, and system testing.

Planned, designed, developed, executed and maintained test scripts based on the project requirements.

Developed and maintained manual test plans using Test Director for front-end testing.

Back-end testing, stress testing, load testing, performance testing using WinRunner (HP Quality Center) and Load Runner.

Boundary testing, +ve testing, -ve testing, black box testing (glass testing), black box testing, along with vigorous regression testing of whole of the application.

Created reports and logs for special testing matrix.

Environment: SQARobot, Rational Rose, LoadRunner, 2001, C++, Java, UNIX, Window NT, VB VBScript, Informatica, PowerBuilder, Excel (for tracking and reporting the Issues), DB2

JP MORGAN, NYC Jun 2000 – Jun 2001

Project: Credit Derivatives, FIX protocols, Fixed Income

Responsibilities:

Created a detailed test plan as per system requirement.

Solely responsible for testing the complete system using different methodologies.

Developed manual and automated test scripts using WinRunner (HP Quality Center).

Performed screen navigation test to ensure that the links were established as per the documentation provided.

Used MS-Access as a bug-tracker to report the issues and track them, as they are open/closed/fixed/reopen/assigned.

Extensively used WinRunner (HP Quality Center), LoadRunner for Regression, Performance and functional testing.

Communicated the issues with the team members from time to time to keep track of an AUT.

Tested the migration of the application supported via MS Excel to a web based tool.

Tracked the defects opened in the process of QA testing.

Environment: WinRunner (HP Quality Center), LoadRunner, Java, Java Beans, UNIX (Solaris), Windows NT, PowerBuilder, WISQL, MS-Access (for the Bug Tracking database), Clearcase

PLANET HOME SALES, NJ Mar 2000 – May 2000

Intranet Online home trading

SYP AGRO PVT LTD, India Jan 1996 – Jan 2000

Project: Oracle Implementation for Pharmaceutical Plant

Environment: Oracle 7.1, Forms 4.5, Reports 2.5, HP UNIX, and Windows 95

EDUCATION

Masters in Computers – Aptech Computer Education, India

Bachelors of Science in Mathematics - Gujarat University, India

Diploma in Human Resources - IGNOU, India

Diploma in Business Analysis – IGNOU, India

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