Achievement oriented executive assistant with experience in business projects and demonstrated results. Excellent analytical, interpersonal and problem solving skills. Experienced in the use of Microsoft tools: Word, Excel, PowerPoint, Outlook and in the use of business applications. Competent and reliable

Business Operations

Supported Account VP of application services in various responsibilities specifically:

Designed and implemented time reporting and customer billing processes to track profitability

Compiled and prepared presentations for communication to leadership

Established and measured service level agreements, productivity measures for organization

Implemented quality processes to improve performance, negotiated to resolution customer disputes, identifying opportunities for business growth.

Developed standard reporting tools to review account financials and communicate status upward

Managed contract disputes and disagreements with customer, reaching satisfactory agreement for both companies.

Tracked expenses to budget

Published meeting minutes, tracked and followed up on action items assigned to team.

Set up meetings and agendas for organization events.

Project Management

Accountable for the business partner relationship and strategic planning of the applications architecture for the HR and Corporate Center organizations.

Managed a total budget of $39m.

Delivered the implementation of PeopleSoft and the creation of an Employee and Manager self-service portal globally.

Implemented the SAP Real Estate module across the business to effect the decommissioning of legacy applications and reduce operating expenses.

Decommissioned 75 applications worldwide with a savings of $21.6m.

Led the system planning, system decommissioning, Y2K certification and SAP implementation to meet the financial and operational goals of the business.

Professional Experience

HP Enterprise Services, Murray Hill, NJ

Business Operations Manager/Executive Assistant (December, 2009 to September 2012)

Alcatel•Lucent – Murray Hill, NJ (January, 2007 to November 2009)

Application Services

Global Applications Manager

LUCENT Technologies – IT, Murray Hill, NJ (April, 1996 to December, 2006)

IT Outsourced Applications

AT&T (January, 1986 to April, 1996)

Global Real Estate

Consumer Products

Education

Bachelor of Science in Commerce from Rider University, Lawrenceville, NJ