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Customer Service Manager

Location:
Tampa, FL
Posted:
July 31, 2015

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Resume:

Christopher P. Bouvier

**** ******* ****, ***. ****

Pinellas Park Florida 33781

acq016@r.postjobfree.com

727-***-****

OBJECTIVE

I am seeking to secure a position within a company that I may utilize my years of experience. EXPERIENCES

Tour de Pizza II St. Petersburg, Florida

General Manager September 2014- Present

Managing all business functions of a thriving,

franchised business.

Employee relations for all employee in two locations

Payroll for two locations

All human resource requirements for two locations

Scheduling for employees for both locations

Excellent customer relations with each person who enters the restaurant

Food preparation, pizza maker.

Developing and maintaining relationships with all clientele to provide outstanding service/experience for each customer

Cash handling, end of day reports/closing and all banking associated with both locations.

All office duties as needed to run daily functions of business.

Advanced Auto Parts St. Petersburg, Florida

Counter Sales/Driver April 2014- October 2014

Customer service through advising and directing of clientele to appropriate parts and services

Banking to assist in the needs of the location

Inventory including completion of plan-a-grams as required

Parts delivery to clientele as required

Receiving of merchandise

Cycle counting to insure accurate stock levels

Starbucks Pinellas Park, Florida

Shift Supervisor January 2014 – July 2014

Assistant to Manager

Scheduling of shift staff and overseeing daily activities

Excellent customer experience to each customer

Cash handing

Cooking and cleaning as dictated by customer need.

Inventory for weekly deliveries

Plan-a-gram implementation and compliance

Receiving of merchandise

PUBLIX SUPERMARKETS Pinellas Park, Florida

Grocery Replenishment Specialist December 2005 – June 2013

Training/Coaching of associates

Plan-a-gram implementation and compliance

Forecasting for sales/specials

Cycle counting to insure accurate stock levels

Loss prevention

Shift coordinator

Safety team for associates and consumers

Load/Unloading of merchandise from trucks

Working with external vendors

Receiving of merchandise

Strong knowledge of most departments

Janitorial duties, as necessary

All store computer programs; Oasis (scheduling application), Avalanche (scan program), Host (reporting, de-authorization and deactivation of product), ChainTrack (cycle count reporting) and Windows applications. 717 Parking/aka Vinoy Hotel Valet St. Petersburg, Florida Evening Shift Manager August 2003 – December 2005

Managed, scheduled and routed 17 valet attendants

Cash handling

Logistics for hired vehicles

Client experience expert

Coordinate special events for teams (MLB/NFL)

Rental car coordination for HSN and MLB

All claim paperwork and procedure

BUSINESS REFERENCES

Available upon request



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