LATISHA HOPES

** ****** ****** **. ******* News, VA 23602 757-***-****

acq012@r.postjobfree.com

Summary

Highly motivated individual seeking to obtain a management position with a well-oriented company. Where I may enhance my skills and increase my managerial experience to deliver quality customer service the company.

Highlights

High sense of integrity

Competency to manage

Ability to manage large amounts of money

Capacity to Work well under pressure

Computer knowledgeable

Ability to demonstrate strong work ethics

Capacity to learn new concepts quickly

Extensive customer service skills

Ability to multitask

Attention to detail

Experience

Labor Finders July 2015 to present

Temporary Server Newport News, VA

Work in various jobs laundry, landscaping, reception, general labor and flagger certified.

Hardee May 2014 to May 2015

Shift Manager Newport News, VA

Instruct employees on daily task. Check inventory daily for accuracy. Maintain steady workflow and responsible for large amounts of money. Encourage and teach employees the rules, responsibilities and procedures.

Sonic Drive-In February 2010 to January 2014

Car-Hop Newport News, VA

Interact with 200 costumers daily. Responsible for cleaning 175 sq. ft. daily. Handled large amounts of money, stocked managed items and trained new workers as requested. Awarded three productivity raises. Provided a 90% or better on secret shoppers. Maintained constant control of the outer appearance of the restaurant to support a safety and friendly environment for new and existing customers.

Simos November 2009 to December 2009

Dock Engineer Williamsburg, VA

Carry 50 lbs. plus from truck to platform. Pack items according to format. Keep workplace clear of distractions. Arranged and instructed personal on fitted pipes procedure.

RGN April 2009 to February 2010

Cashier Newport News, VA

Interact and handled over 250 customers needs daily. Managed entire stoke and took inventory periodicity. Maintained a clean and organized environment. Managed facility and all transaction for single shift. Entrusted with large amounts of money to handle and verify.

Domestic Engineer May 2008 to April 2009

Newport News, VA

Preformed housekeeping duties to ensure a clean, safe, and sanitized living environment for five people. Organized daily activities and strict time schedule. Managed tight financial budget to maximize daily objectives. Taught fundamentals of learning to small children.

KFC/Taco Bell November 2006 to December 2007

Team Member Newport News, VA

Exchanged large amounts of money. Cleaned, stoked and organized over 100 sq. ft. daily. Rapid customer interaction. Became lead cook trainer after four months.

Education

May 2014: Thomas Nelson Community College

Customer Service Course

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