Hugh Vance

**** ******* ***, *******

NORTH CAROLINA 27613

acq002@r.postjobfree.com

919-***-****

Overview

Over twenty years of hands-on Information Technology experience in multiple disciplines: System Administration, Database Administration, Application Development, Project Management, System Operations, with heavy focus in large cross-platform application development projects involving IBM System i / i5 / iSeries / AS/400. Very detail-oriented, with strong technical, interpersonal, and management skills. Excellent written and verbal communication skills.

Objective

Obtain a dynamic, challenging leadership position, applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and promote the outstanding success of the business via 20+ years of Information Technology experience.

Key Achievements

Achieved and maintained a customer satisfaction level over 90% for a period of 15 years.

Achieved a 40% reduction in help desk calls while leading the software support, training and testing teams in support of thousands of end users across 80 clients.

Successful implementation of a proprietary change management and delivery system across all clients, enabling real-time problem resolution across multiple software releases.

Established employee training programs/certifications across all IT departments.

Development and implementation of a functional /detailed specification process for customer specific software modifications.

Developed lean implementation process to manage customer transition from acquisition to successful implementation.

Lead organization in revenue growth through building strategic alliances that created viable projects with existing clients.

Created cloud based training programs for new clients to reduce Go-Live timeframe.

Created best practice methodology guidelines to reduce costs and resource requirements.

Experience

CIO, Director of Technology May 2007 – Present

Butler Commerce Solutions, Raleigh, NC

Excelled at providing technology vision and leadership in the development and implementation of various proprietary software products. Developed planning and implementation practices for enterprise information systems to support both hosted (cloud-based) and in-house distribution software packages. Achieved more effective and cost beneficial enterprise-wide IT operations in various vertical markets spanning the customer base. Oversee the development and implementation of multiple complex organizational wide projects. Responsible for planning, development, evaluation, coordination and management of the information technology systems and personnel. Chairman of IT standards committee, developed departmental budgets. Software development manager for IT staff of 30 software engineers. Strategic planning for utilization of existing resources as well as acquisition of new personnel to satisfy demands of anticipated as well as unexpected growth opportunities. Managed business relationships with existing client base to promote new offerings and leverage customer expectations. Achieved departmental goals while maintaining costs under budget on consistent basis.

Director, Customer/Technical Services July 2001 – May 2007

Butler Commerce Solutions, Raleigh, NC

Managed twelve programmer/customer support professionals, supporting multiple installs of a fully integrated distribution software package. Managed group of 10 software engineers, responsible for development of new and enhancing of current software applications. Developed functional and detailed specification processes for customer specific modifications. Additional responsibilities included interviewing/acquisition of new candidates, personnel reviews, departmental budgeting, review and implementation of new software products/utilities, development of internal software training classes and product certification criteria.

Manager, Customer Service November 1997 – July 2001

Butler Commerce Solutions, Raleigh, NC

Managed a department of ten programmer/analysts responsible for maintenance of four releases of a distribution software package, implementation of the Turnover change management software package for development and remote support at all customer sites. Served as chairman of standards committee for programming/quality assurance/change management standards. Managed project planning for implementation of new clients as well as transition of existing customers to new releases of the software package.

Lead Technical Analyst, I/T Specialist March 1995 – November 1997

Butler Commerce Solutions, Raleigh, NC

Supporting current customer base, consulting with IT professionals to manage the transition in each step of the implementation process, development of internal change management software package; debugging current application defects (coding, testing and deployment); training new clients (business and technical); as well as development of future releases of the software package.

Application Integrator, Programmer October 1992 – March 1995

Butler Commerce Solutions, Raleigh, NC

Extensive programming experience in RPGIV/RPG ILE and CL on the AS/400. My responsibilities entailed maintaining all aspects of a major distribution software package, implementing package at client's sites, development of new applications (coding and testing), as well as maintenance of the same.

Education

Computer Science Degree

SouthEast College of Technology Mobile, AL

GPA 3.97/4.0

Specialized in Business Analysis & Design and Software Application Development with emphasis on Computer Programming. Contributed to team projects to create simulated real-world applications. Served as Teaching Assistant for introductory programming class, responsible for assignment grading, class review sessions and one-on-one student mentoring. Graduated with honors.

Skills:

CL/CLLE

RPG/RPG ILE

RPG FREE

Webfacing

HATS

Visual RPG

MS Office Suite

iSeries Access

iSeries Navigator

PDM

Eclipse IDE

Rational Application Developer

CSS

HTML/XHTML

SQL

XML/XSL

IBM DB2

MySQL

Embedded SQL

Windows 8/Vista/XP

Apache/Tomcat

WebSphere Suite

TurnOver Change Management

Pathfinder - Hawkeye

DBU/DBM

Look Software -

NewLook Enterprise

Nicewatch/Nicelabel

Inform/Decisions

InfoManager

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