Objective

To secure a management/project management position with an organization,

requiring a practical business strategist with proven

communications/management/project management expertise and a demonstrated

track record for identifying improvement opportunities, facilitating

change, and contributing substantially to bottom-line performance while

utilizing strong organizational and project management skills, educational

background, and ability to work well with others.

Summary of Qualifications

My ability to follow a plan and at the same time handle interruptions

and changes to the plan allow me to be very productive. I am able to

anticipate things that need to be done to accomplish last minute

objectives and at the same time make sure that the details and specifics

of the overall plan are being met. Also, my ability to deal with change

allows me to work efficiently in environments that are unstructured and

fast-paced. I am able to bring felxibility to my role and assignments in

order to see that I contribute to the company's success.

. Record of accurately completing research, reporting, information

management, marketing, and business-development efforts within budget

requirements.

. Managed, forecasted and balanced budgets.

. Developed and maintained detailed administrative and procedural

processes that reduce redundancies, improves accuracy and efficiency,

and achieve organizational objectives.

. Focused and results-oriented in supporting complex, deadline-driven

operations; able to identify goals and priorities and resolve issues

in initial stages.

. Profficient in multi-tasking, which entails managing and supporting

multiple projects at onetime.

. ERP

. Renewable energy

. Generation

. Experience in corporate training.

. Collections

. Negotiations

. Benchmarking

. CPR Certified

. Agile/Scrum

. Statements of Work (SOW)

. Service Level Agreements (SLA)

. Procurement and Vendor Contract Management

. Project Management

. Project Planning and Control

. Change Control Process

. Risk Management

. Earned Value

. Management Operating System

. NERC, FERC and CPUC compliance

. Government clearance

. Advanced in Microsoft Office Systems to include: Microsoft Word,

Microsoft Excel, Vlookups, Microsoft PowerPoint, Microsoft

Outlook, Microsoft Visio, Microsoft Access, Microsoft Project,

PMI-PMBOK, Microsoft Windows operating system, Lotus Notes, Maximo,

PeopleSoft, Siebel, Sharepoint, Google Earth, CRM, PMO, SAP, SQL,

Summifs-Webex and DMS; type 55 wpm with complete accuracy.

Professional Experience

Southern California Edison, TDBU Major Project Organization - Brea, CA

Analyst Project/Programs II

May 2009 - Present

Major Projects Organization (MPO) mid-level project analyst in 3rd party

customer programs and lead for multiple major customer multi-million dollar

Added Facility and Interconnection Facility projects on the Program side,

to include but not limited to; Port of Long Beach, Boeing, NBC Universal,

Kaiser, Southern California Gas Company, CPC, El Segundo and Metropolitan

Water District. Provide leadership, facilitate, schedule and coordinate

meetings with both internal and external customers on behalf of the Project

Managers. Responsible for drafting documents, tracking and distributing

technical meeting minute notes and action items. Create, update and

maintain document libraries containing legacy reports related to

project(s).

. Managed two (2) projects from inception to completion; coming in on-

time and under-budget.

. Prepare and manage Added Facility Agreements (AFA), Assignment and

Assumption Agreements as well as Large Generator Interconnection

Agreements (LGIA).

. Prepare and provide management with multiple monthly project status

reports.

. Create project schedules and work breakdown structures using Microsoft

Project .

. Create flowcharts for management, utilizing Microsoft Visio .

. Create monthly project reports for the project manager to present to

upper management.

. Present analysis results in monthly project team status meetings,

which include Subject Matter Experts and senior level managment.

. Perform root cause analysis on projects.

. Research and analyze data for project managers, as well as verify

project budgets and schedules to ensure we are keeping to our

contractual obligations with the customers. Develop execution plans

for every new project, create and issue authorizations to proceed

(ATP) informing each department involved that they have permission to

start their work.

. Projects consist of both added and interconnection facilites.

. Ensure the projects stay in NERC, FERC and CPUC compliant.

. Adhere to WECC standards.

Southern California Edison, Networkers Employee Resource Group - Rosemead,

CA

Interim Membership Director

January 2011 - March 2012

Responsible for acquiring new members for the group. Liason between members

and the board.

. Attended all scheduled board meetings.

. Planned employee networking mixers.

. Conducted new membership meetings.

. Participated in all Networkers sponsored events.

. Supported other Employee Resource Groups events.

Salt River Project (SRP), Phoenix, AZ

Sr. Project Analyst

October 2007 - May 2008

Acted as the liaison between the business units, technology teams and

support teams.

. Solved complex problems and developed innovative solutions.

. Performed and conducted complex conceptual analyses.

. Forecasted and planned resource requirements.

. Analyzed and prepared detailed summary of the data collected from all

the departments required by the project.

. Kept track of the project by preparing monthly variance reports.

. Gave presentations on planning, expenses and targets to be achieved by

the teams who worked on the projects.

. Created and published reports for management.

. Planned and monitored minor projects individually.

. Wrote department policy and procedure manual.

Toyota Financial Services, Chandler, AZ

Lead Customer Service Representative

February 2006 - October 2007

Provided guidance, support and mentoring to teammates on the call center

floor regarding difficult customer issues, company policy and negotiating

and dealing with difficult people in a professional manner. Handled over

100 customer calls per day. Assisted customers with missing titles, Website

issues and researched missing payments. Worked directly with dealerships to

resolve customer issues.

. Assisted Supervisor in responding to escalated calls and provided

Supervisor Upgrade coverage as needed. This involved leading the team

offering coaching as well as workload and team management support in

absence of supervisor.

. Used ability to communicate orally and in writing to help resolve

customer billing matters and issues with the dealer via phone and

through email/business memos using MS Word.

. Lead team meetings to report on the work group's status, used

PowerPoint to create effective presentations for these meetings.

. Successfully trained and mentored new hires on Kaizen and Toyota

Quality Management (TQM) concepts.

. Brought delinquent accounts that were 30-60 days delinquent down by

90%.

. Commended by mangement for ability to work with minimal supervision,

as well as work independently and as part of the team.

. Ranked in the top 10 in performance out of over 100 employees for 8

consecutive months.

. Took on role of Safety Monitor for the Customer Communications Call

Center ensuring that all safety policies were up-to-date, as well as

strategized on how to keep a safe working environment, while

maintaining an excellent safety record.

Mitsubishi Motors North America, Cypress, CA (July 1997 - July 2005)

Various job titles

Supported the Senior Vice President of Operations. Operations consisted of

8 departments and over 400 employees. Prepared expense reports, travel

arrangements and forecasted future budgets. Processed payroll for over 400

employees, and was a Notary Public.

. Successfully managed multiple, demanding and fluctuating schedules in

a fast-paced office environment.

. Managed over 30 vendors, who all reported directly to me.

. Processed expense reports for the business unit.

. Managed all timesheets and vacation requests for the business unit,

and submitted all timesheets to corporate payroll for processing.

. Facilitated the relocation requests for personnel and equipment moves.

. Held to strict confidentiality.

. Member of the Siebel implementation and roll-out team.

. Trained employee's company wide on the new Siebel system.

. Conducted presentations for all levels of management, to include Sr.

Executive Mangement and CEO. Utilized PowerPoint, Visio flowcharts,

Excel and Webex to present information on department statuses, and

budgets. Acted on behalf of the Sr. Vice President when he was out of

the country.

. Indirectly supervised 6 Sr. Managers that reported to the Sr. Vice

President, and handled all customer escalations, complaint letters,

and legal issues to include dealing with internal and external

attorneys.

. Directly supervised 40 temporary employees.

. Scheduled and conducted weekly staff meetings for all 400+ employees.

. Scheduled executive level meetings.

. Member of the corporate volunteer and diversity committies.

. 2 year internship with corporate/public relations.

. Interacted with the public while leading coroporate sponsored events.

. Represented the company at corporate events and tradeshows.

. Worked directly with dealers on end of term leases.

. Collected on past due accounts that were 90+ days past due.

. Negotiated on loss recovery balances.

. Facilitated corporate and new system training.

. Safety steward

. Catered company wide events

. Managed vendor contracts and procurement

. Handled escalated customer calls as well as interviewed and hired new

employees.

. Conducted employee performance reviews, monitored and approved

vacation and timeoff requests.

. Acted on behalf of the supervisor, when the supervisor was not

available.

. Trained new hires on the systems, policies and procedures of the

accounting unit.

. Liason between Mitsubishi and 3rd party companies.

Education

University of Phoenix, Phoenix, AZ

Bachelors of

Science in Business Management with Marketing, February 2007

Keller Graduate School of Management, Long Beach, CA

Masters of Business Administration with Project Management, April 2013

GPA: 3.53

Certificated Project Manager (CPM), April 2013

Active Member of Project Management Institute (PMI)

Active Charter Member of Toastmasters International, Brea, CA

Contact this candidate