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Customer Service Manager

Location:
Venice, FL
Posted:
June 01, 2015

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Resume:

Maureen DeMarks

acpzme@r.postjobfree.com

941-***-****

Summary

• Notary Public

• Property Management, billing, cash receipts and deposits, invoicing, reporting, evictions

• Web marketing and website maintainence

• Technical writing and documentation

• HTML 5, CSS3, JAVA, PHP, Networking, Adobe Suite CS 4, 6

• Problem isolation and analysis

• Software quality testing

• Application and requirement analysis • Process improvement and documentation • Customer

Service

Experience

Director, IT/ Data at Elite Weiler Pools

January 2015 - May 2015 (5 months)

Providing hands-on design assistance and implementation of core systems: Daylite 5, and Merlin

on a Macmini file server. Integration, training and maintenance of systems on all employee

laptops and mobile devices, hardware, software, and network systems with Cat 6 wiring,

Thunderbolt displays, newest model Macs and iPhones, current versions of and fully licensed

software suites. Responsible for managing the information flow and documentation of projects

and files, digitally from project lead through completion.

Other essential duties of the position include, but are not limited to: Administer company

policies for IT, database and security. Managing Ring Central VOIP System and documentation.

Researching trending IT solutions applicable to the construction industry Assistance with various

aspects of administration of the company.

Tax Developer at Jackson Hewitt Tax Service Inc.

September 2014 - January 2015 (5 months)

Tax Development for electronic state tax returns using proprietary software system based on

Visual Basic platform. Develop, design and document tax content and calculations for Internal

Revenue Service (IRS) and State Tax Agency 2014 forms. Structuring the internal technology

and various tools and assets needed to manage the tax return processes.

IT Specialist at Macular Degeneration Association

April 2014 - September 2014 (6 months)

Responsible for: Administration, development and documentation of the organization's website

Desktop Publishing Graphic Art Assisting Executive Director

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Director of Development and IT/ Marketing Coordinator at Parkinson Research

Foundation

August 2013 - September 2014 (1 year 2 months)

Responsible for: Development of funding strategies Grant writing, procuring grants in excess of

$200,000 Administration, development and documentation of the organization's websites,

Management of all marketing efforts including advertising campaigns and social media accounts,

Desktop publishing Management of Asterisk VOIP system.

Technical Documentation Specialist / Programmer at PPE Software LLC

January 2013 - August 2013 (8 months)

Project Scope: Worked as part of a team developing a Software as a Service site, specializing in

Fire Equipment maintenance. I Analyzed functional requirements, created documentation,

assisted in coding and testing software applications. - Tools: Visual Studio 2012, Windows

Azure, Windows Server 2012, Microsoft WebMatrix, and TortoiseHg Workbench, Fogbugz,

Microsoft Expressions 4, Github, NetBeans, Office 2010

IT Consultant at VP Nutrition / VP Consultants, Inc.

August 2011 - July 2013 (2 years)

IT and web Consulting.

Property Manager at Siesta Properties

August 2001 - August 2011 (10 years 1 month)

Managed properties from Longboat Key to Englewood. Managed Community Associations and

private properties. Scheduled maintenance, Collected rents, prepared financial reports for owners

and associations. Community Association Managers License; allowed to lapse after economic

downturn in 2011.

IT Administrator and CSR at VP Nutrition

2006 - 2011 (5 years)

Managed and Maintained Websites using HTML, PHP, SQL and JavaScript. Also worked with

WordPress and created podcasts/webcasts. Repaired and maintained company computer systems

and server. Installed and managed Cisco VOIP system. Managed creation of new web sites.

Registered and managed all URLs and Trademarks. Also assisted in customer service. I Continue

as a consultant, on an on call basis. I understand the needs of the customer and how to balance

these with the desires of the company.

Home Health Case Manager at Private Duty

May 2002 - September 2006 (4 years 5 months)

Case Manager, Managed all aspects of care, medical and financial. Hired and trained HHAs.

Provided HR documentation and reports. Remained with the case until patient passed away.

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Environmental Specialist at DES

February 1988 - July 2001 (13 years 6 months)

Management care, scheduled workers and reporting for upscale homes in the greater Cincinnati

area.

Volunteer Experience

Purchasing at Regional Building Committee 9

August 2004 - Present (10 years 10 months)

Purchasing department record keeping for all purchases made using proprietary purchase order

and reconciliation system.

Plumber's Assistant at Regional Building Committee and Disaster Relief

August 2004 - Present (10 years 10 months)

Trained in all areas of plumbing from tear out to finish. The plumbing crew is involved in local

as well as international building and disaster relief projects.

Honors and Awards

Suma Cum Laude

State College of Florida Manatee-Sarasota August 2013

Graduated Suma Cum Laude 4.0 GPA in Computer Science

President's List

State College of Florida 2013

Presidents List for 2012 -2013 Deans List for 2011-2012

Courses

Associate of Science (A.S.) 4.0, Porgramming andAnalysis

State College of Florida-Manatee-Sarasota

Java Programming & Data Structures 1 and 2

Technical Communication

Computer Information Systems

Programming Concepts (Python)

Visual Basic (2010) Programming

Web Page Development

Network Fundamentals

Networking and Operating Systems

Security Engineering

Database Design and Implementation

Ethics in Information Technology

Microcomputer Hardware and Maintenance

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Projects

Final Project Web Development

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June 2013 to Present

Members:Maureen DeMarks

Certifications

Installing and Configuring Windows Server 2012

Microsoft License 9979928 April 2013

Organizations

Phi Theta Kappa

December 2012 to Present

Education

State College of Florida-Manatee-Sarasota

Associate of Science (A.S.) 4.0, Porgramming and Analysis, 2011 - 2013

Grade: 4.0 Suma Cum Laude

Activities and Societies: Phi Theta Kappa

University of Cincinnati-Clermont College

Information Technology, 2000 - 2001

Grade: 3.66 GPA

Activities and Societies: Deans List

Interests

Programming and Analysis, new technologies, networks

Skills & Expertise

Microsoft MCP, Windows Server 2012, Systems Ananlysis and Design, Java, NetBeans,

Python, HTML 5, CSS3, PHP, phpMyAdmin, Visual Basic, Microsoft Essentials 4, Access

Database, Adobe Creative Suite, Network Security, Microsoft Office, Microsoft Excel,

Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook,

Teaching, Photoshop, Public Speaking, CSS, JavaScript, Software Documentation, SQL

HTML, WordPress, Windows Server, Programming, Visual Studio, Microsoft Certified

Professional, Management, Marketing, Social Media, Leadership.



Contact this candidate