LAARNI O. MASCULINO

CITY ADDRESS

BAI CPD., Vasra, Quezon City, Philippines

+639*********

acpzj2@r.postjobfree.com

CAREER OBJECTIVE

To obtain a challenging position that would best utilize the knowledge and skills with many opportunities for

an aggressive, dedicated individual with the leadership abilities needed to advance.

SUMMARY OF QUALIFICATIONS

~ Solid writing, editing and oral communication skills

~ Excellent human relation skills, having dealt a variety of customers and employees

~ Computer proficient with WINDOWS applications (MS office and internet explorer)

~ Superior ability to achieve immediate and long-term goals

~ Proven ability to analyze, plan, manage and motivate

EDUCATION

COLLEGE Bachelor of Science in Information Technology (March 2005)

Marinduque State College

Tanza, Boac, Marinduque, Philippines

WORK EXPERIENCES

ACTION LABS IT SERVICES INC. (SEPTEMBER 2011 TO PRESENT)

PM SPECIALIST/DOA ESCALATION ADMIN (OUTSOURCED FOR HP (Hewlett-Packard) PHILIPPINES)

~Process all DOA (defective on arrival) units claimed by all HP partners all over the Philippines

~Provide status on pending DOA claims to partners via e-mail

~Assist DOA escalation and query via email/phone calls

~Handles all the receiving of all DOA units from HP partners and releasing of repaired units

~Responsible in coordinating and releasing of all DOA units which will be sent to Singapore by HP forwarder

~Update and monitors DOA tracker database

~Coordinate and submit claims to HP Phil Physical Claims located in India

~Coordinate with HP Planner (located in Singapore and China) if there were issues regarding a unit’s claim for

replacement

~Coordinate and follow-up to courier (DHL/KWE) the status of delivery of replacement units to partners

~Sends HP partner’s scorecard every month.

RMA ASSISTANT (OIC)

~Handle, solve and monitor all escalation cases

~Assist the staffs to solve problems which they can no longer handle due to some issues with clients or with the

suppliers

~Take over on handling personnel in RMA department, manage all transactions in RMA (in and out transactions),

attend meetings regarding concerns on returned products, and serves as time keeper of the department when the

supervisor is on leave.

~Help the supervisor in creating the department’s manual regarding the correct process and procedures of transaction

on returns (for warranty claim)

~Helps supervisor in planning and managing the department including the managing of staffs and monitoring of all

transactions

~Trains newly hired personnel in the department regarding the task, duties and responsibilities assigned to him/her

RMA ASSISTANT (Client Feedback/Customer Service Representative)

~Assist all incoming calls from clients and provide good customer service

~Provides update on pending items claimed for warranty by all branches, reseller clients and even corporate clients.

~Monitor and update all pending warranty claims in ERP system.

~Create and submit daily report on pending items of branches

~Sends quotation to branches if there were units which have charges on the repair

RMA ASSISTANT (Documentation)

~Process, Validate and create documents for all units/items from branches and clients for warranty claim and forward it

to Vendor coordinator in order to report to suppliers.

~Assure that all items received by receiving personnel was encoded in the ERP system within 24 hours

~Create and submits daily and weekly report of all transactions

INFOWORX INC. (MARCH 23, 2011 TO SEPTEMBER 2011)

RMA ASSISTANT (Vendor Coordinator)

~Coordinate and report all items for warranty claims to suppliers and provide all the documents needed by supplier in

order to process the claim.

~Monitors all pending items to supplier and follow-up status of claims

~Encodes all the updates and status of pending items to suppliers in the ERP system

~Performs daily and weekly report of all transactions

~File and keep all documents (receiving copy of all the claims)

DIGITIZINGPRO (OCTOBER 12, 2010 TO FEBRUARY 2011)

ACCOUNTING STAFF

~Receive all incoming calls from clients and provide good customer service

~Make and deliver costumer invoice to clients using QuickBooks

~Answer all emails for accounting from clients

~Follow-up customer’s past due invoices, account set-up form and credit card informations

~Monitor and approve client’s online registration

~Running customer’s credit card and applies check and card payments

~Filing invoices, Customer Account set-up form and credit card information

PC EXPRESS MARKET-MARKET BRANCH (JULY 23, 2010 – OCTOBER 6, 2010)/ VMALL BRANCH

(OCTOBER 2009-JULY 22, 2010)/PASONG TAMO BRANCH (MARCH 2009-OCTOBER 2009)

ADMINISTRATIVE ASSISTANT

~Encode warehouse delivery receipts (WDR), request of branches (pull out/bill out), defective units, and demo

units/display/service unit in POS

~ Process all branch request (office supplier, demo units, service units, price list, and job request)

~ Monitor WDR, sales returns created by cashier, reserved orders of the day, things needed by the branch such as

office supplies, service unit and job request

~ Make a copy of database back-up (CD writing), replicates all the transactions every day, monitor the server, trace

discrepancy of the branch and monitor all POS error

~ Serves as time keeper of branch, file Daily Time Record (photo copy of time card of employees), transmittal/Job

requisition slip, delivery receipt, packing list, warranty slip, canceled packing list, and customer sales returns slip

~ Create daily report, weekly, 15th of the month and end of the month report to be submitted to MIS department and

purchasing department.

~ Disseminates informations from head office to all branch personnel and vice versa.

PC EXPRESS GILMORE BRANCH (MARCH 4, 2008-FEB.2009)

SALES REPRESENTATIVE/ PRODUCT CONSULTANT

~ Provide assistance to customer’s query and sell computer products, laptops, printers, accessories, software and

peripherals through phone and actual transaction

~ Create and sends quotations to prospect clients according to the specs of the unit they needed

~ Provide computer help desk support via telephone communication

~ Promote the store and products to the customer by providing good customer service and providing all the customer

needs

~ Target and plan on how to meet the given quota of sales

TECHNICAL STAFF

~ Assemble computer units and install operating systems (Microsoft Windows) and anti-virus

~ File job order slip and performs diagnostic and troubleshooting of system issues

RMA (RETURNS MERCHANDISE AUTHORITY) COORDINATOR

~ Manage all the defective items from stockroom and defective items returned by customer which are still under AWR

(Advance Warranty Replacement) or 7 days DOA claim

~ Create and file reports of units with physical damage

~ File job order slip and diagnostic slip and input all the defective items in POS

~ Prepare the pull out of all defective items which will be sent to central RMA office which is responsible in sending

all the defective items of all PC Express branches to suppliers for warranty claims

INVENTORY HEAD

~ Receive and check deliveries and make a report if any physical damage was found in any item from the delivery

within 24 hours

~ Manage and handle all the inventory staffs and monitors the stocks in branch by performing daily inventory of stocks

~ Make a request of stocks in purchasing department and input all request in POS

~ Void sales transactions which was being canceled by the customer when there is no Admin Assistant to void the

transactions

~ Coordinate stocks to other branches/warehouse/purchasing if there is a shortage of stock of some items needed by

sales personnel

~ Assist Audit personnel during Monthly inventory of stocks

~ Target, plan and assures that there is a zero discrepancy on stocks and all stocks are in good condition.

INVENTORY CLERK

~ Prepare, bar code, demo and release the item (computer units/accessories/peripherals/software) purchased by the

customer

~ Performs daily inventory and arrange stocks in stockroom and trace discrepancy if there are any discrepancy with the

assigned items

~ Discuss warranty policy to customers upon releasing of unit to ensure that the customers ae aware of the warranty

policy.

~ Performs branch’s monthly inventory with Audit personnel

MERCURY DRUG STORE, BOAC MARINDUQUE (SEPTEMBER 15 2006-SEPTEMBER 30, 2007)

CASHIER/PHARMACY ASSISTANT

~ Assist customer's needs/orders/purchases of medicines

~ Performs weekly inventory of the assigned BOOK of medicines and displays stocks/products in the display area

~ Double check the medicines in the order slip and medicines prepared by the pharmacy assistant then punch it in the

POS

~ Count the amount of total sales and make a tally based on the result of transactions in POS at the end of duty

EBENEZER ENGLISH TRAINING CENTER (JANUARY 9, 2006-FEBRUARY 28, 2006)

ENGLISH TUTOR

~ Teach Basic English to Korean students according to the module of the training center

~ Give the students a dictation and reading comprehension activities

EPSON, LIPA CITY BATANGAS (SEPTEMBER 28, 2005-DECEMBER 28, 2005)

PRODUCTION OPERATOR

~ Assemble a particular part of a model of an EPSON printer which will be given to the other line in order to finish a

printer.

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