Pamala Nguyen

**** ***** **** ****

Jacksonville, FL 23356

904-***-**** acpyiw@r.postjobfree.com

Hardware/Software:

•

• •

NOS PeopleSoft

• •

CICS VMware

• •

TSO/ISPF Windows XP/Vista/7/8

• •

TMS MS Office/ Office365

• •

CA-7 Lawson

Professional Experience:

Crowley Maritime Jacksonville, FL

Sourcing Analyst Assistance 2013 – 2014

• Maintain Crowley’s SharePoint site for all IT contracts.

• Work closely with IT managers and vendors for contingent staffing.

• Work with the Procurement department ordering parts and material for the IT department.

• Document procedures and trained the outsourcing vendors for the specialist responsibilities.

Crowley Maritime Jacksonville, FL

Specialist, Operations 2007 – 2013

• Monitor Mainframe and Servers.

• Perform daily backups and sent to an offsite storage facility.

• Run CA-7 schedule daily to make sure the proper schedule is running.

• Process FTP files for Marketing and Equipment Control departments weekly and monthly.

• Make changes to Crystal and XP-Deliver reports on request.

• Rerun mainframe reports on request.

• Execute daily, weekly, monthly, yearly PeopleSoft processing for GL, Payroll.

• Setup Lawson jobs and monitored Lawson weekly schedule.

• Document all change control request to a database.

Crowley Maritime Jacksonville, FL

Tape Librarian 1998 -2007

• Manage an onsite robotic tape vault.

• Coordinate with programmers for annual Disaster Recovery for Mainframe and Servers.

• Work with internal and external auditors for proper business recovery.

• Set up jobs for CA-7 and monitored any changes.

Barnett Technologies, Inc. Jacksonville, FL

Tape Librarian 1990 – 1998

• Manage both onsite robotic tape vault and an offsite Business Recover tape Vault to comply with Barnett

Contingency plan.

• Work routinely with internal auditors to identify and correct the business recovery plan.

• Keep up with technology changes, direction through interface with department heads and managers.

• Advise on the Business Recovery procedure, execution and training.

• Plan and organize projects to expand and relocate Data Retention operations.

Accounting Services 1990 - 1994

Owner

Jacksonville, FL

• Used PC based DacEasy computerized accounting system that provided general accounting services to small

business.

• Prepared monthly and quarterly 1099 tax statements.

Control Data Corporation 1979 - 1989

Senior Computer Operator

St. Paul, MN

• Lead the testing and quality assurance of the Network Operating System (NOS) in a Research and Development

Center.

• Coordinated with programmers for configuration set-ups to test the communication networks and system

performance.

• Monitor the status of disk and tape drives, system requests, and network communication links.

• Monitored production batch jobs and performed nightly system backups.

Education

Florida State College Minneapolis, MN

1986

North Hennepin Community College Minneapolis, MN

1975

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