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Customer Service Medical

Location:
Saudi Arabia
Posted:
May 30, 2015

Contact this candidate

Resume:

Amr Mousleh Mohamad

Combined Arms Training Team (CATT) Cell phone: +966-***-***-***

Sword Project Building acpyf8@r.postjobfree.com

Armor Institute

Tabuk, 787

Saudi Arabia

Objectives

Seeking a translator/ interpreter position to better utilize my expertise.

Education

Bachelor of Arts in English Language & Literature, May 1994 from Faculty of Arts, Cairo

University, Egypt

Personal Information

Nationality: U.S./ Egyptian

Marital status: Married

Date of birth: 10 January 1972

Special Skills

Arabic <> English interpreter / translator with more than 19 years of experience in different

areas, mainly military, medical and general. I’m fluent in English with excellent computer

skills. Working with the people with different cultural backgrounds, such as American,

Germans and British officers also add my credentials, skills and understanding of different

cultures.

Experience

Current Job

Senior Linguist and Cultural Advisor

Combined Arms Training Team (CATT), United States Military Training Mission to

Saudi Arabia (USMTM)

Sword Project Building,

Armor Institute 787

Tabuk, Saudi Arabia

Supervisor: Lieutenant Colonel Sanders, Melvin (Chief, CATT Tabuk).

Cell phone: +966-**-***-**** or +966-**-***-****

Email: acpyf8@r.postjobfree.com

Hours/ week 40

Feb 2009 – present

1

Serve as the Combined Arms Training Team senior linguist and cultural advisor to CATT Chief

and U.S. Officers.

Duties:

- Provide accurate interpretation / translation of official documents and training materials,

seminars, assessments and classes for U.S. Army Officers and senior Saudi officers.

- Provide accurate interpretation during conferences, meetings, seminars, classes, briefings.

- Provide U.S. Officers and NCOs with proper cultural advice to assist them understand Saudi

and Middle Eastern culture.

- Serve as primary Arabic instructor for the CATT helping Officers to develop their Arabic

language skills.

- Provide training, orientation, guidance, and supervision for 4 other linguists working for the

CATT.

- Revise, refine, and localize translation work.

Accomplishments

- The proper cultural advice that I provided have helped U.S. Officers to adapt and gain

understanding of the Saudi culture. Consequently, facilitated achievement of their

objectives and tasks.

- The orientation, training and supervision that I provide to the linguists help them to

perform their duties/tasks perfectly. In turn, this helps the CATT members to be productive

and able to use any of the linguists.

- Provided key assistance that helped U. S. Officers to develop their Arabic language

skills to promote and sustain their relations with their Saudi counterparts as it bridges the

gap and builds stronger relations.

Significant Contributions

- Supported the U.S. Army/ Royal Saudi Land Forces Friendship III/ Iron Hawak III joint

exercises in April 2014.

- Supported the U.S. Army/ Royal Saudi Land Forces Friendship II joint exercise in April

2011.

- Supported the U.S. Army/ Royal Saudi Land Forces Earnest Land in April 2010.

- Supported and executed several classes and seminars provided by U.S. officers to Saudi

leaders.

- Supported Joint Combined Exercise Training (JCET) between 5th Special Forces Group

U.S. Army and 85th Special Forces Battalion, Royal Saudi Land Forces; Eager Lion

Exercise May 2012.

- Translated Earnest Leader (2010) Operation Order (Intelligence Annex) for U.S. Army

& Royal Saudi Land Forces Joint Exercise.

- Facilitated the Joint Special Operations University (JSOU) seminars that were given to

Saudi Officers and NCOs.

Medicaid Service Coordinator

Eihab Human Services, Inc.

168-18 South Conduit

Springfield Gardens, New York, 11434

Hours: 40/week

2

Supervisor: Lelia Quiroz

Telephone: 718-***-****

September 2008- January 2009

- Coordinated services for 25 clients with physical and mental ailments in Brooklyn and

Queens, New York.

- Provide logistical and administrative expertise to clients to ensure they receive the

prescribed health care equipment.

- Facilitate easy adaptation into community by aligning clients’ attributes and vocational

abilities with proper opportunities.

- Empowered and counseled young adults to begin meaningful educational programs and

careers.

- Advocated for clients’ educational, employment, social, and civil rights.

Accomplishments

- Helped clients to continue their educational aspiration by enrolling them to proper

schools and training programs.

- Helped clients to better fit into society by assisting them in finding the proper jobs that

better suit their abilities.

- Helped provide the clients get the proper care they deserved.

Office Manager

H & M Group

1754 Bath Ave

Brooklyn, New York, 11214

Hours: 30/week

Supervisor: Mohamed Safty

Telephone: 718-***-****

October 2007 – August 2008

- Managed an accounting office and supervised two employees.

- Worked extensively with Microsoft Office and other financial management systems to

feed data into the system.

- Provided customer service to current and prospective clients.

- Handled and executed all related correspondences.

- Supervised the work of one data entry clerk.

Linguist

NWAF Hospital Administration

Tabuk, Saudi Arabia

Hours: 40/week

Supervisor: Abdul Aziz Al Kowaikbi

Telephone: +966-**-***-***

3

January 1996 – July 2007

- Provided accurate interpretation between the medical staff and non - English speaking

patients.

- Provided accurate translation to various hospital administrative and medical materials.

- Served as the assistant to the senior linguist where I oriented, trained and supervised

linguists to master their translation skills to better execute their duties.

- Administered and organized the work of the translation department through proper

distribution of the work load, made sure the data was fed into the system in time, tracked

and followed up the production to make sure the deadlines were met.

- Streamlined the military medical leave program which prevented countless cases of

fraudulent sick leave through adopting new forms.

Accomplishments

- Shifted from manual to automated data tracking system that increased efficiency by over

80%.

- Promoted the sense of team work, esprit de corps and work pride.

Tour Leader/ Escort

Sports Voyages Travel

111 El Thawra St.

Heliopolis, Egypt

Hours: 40/week

Supervisor: Tarek Walley

Telephone: +2-022-***-***

January 1995 – December 1995

- Planed tourist packages for individuals and groups.

- Conducted necessary reservation for hotels and other sightseeing.

- Directed and accompanied passengers on multi-day tours. Managed arrangements and

services. Developed customer information filing system.

Additional Skills

Extensive knowledge with MS Word, PowerPoint, Excel, internet tools, Windows and

QuickBooks.

Take initiative to solve problems in new and ingenious ways.

Excellent translation/ interpretation abilities.

English and Arabic typing speed 40 word per minute.

Ability to work individually or part of a team.

Ability to manage time and prioritize tasks.

Can handle adversity, difficult, and stressful situations with dignity and grace.

Take initiative to solve problems in new and ingenious ways.

4

Languages: Modern Standard Arabic, Egyptian Arabic, Eastern Arabic, Gulf Coast

Arabic, and English.

Culture, political, economic, social, and military awareness particularly of South West

Asia, Northern Africa, and the U.S.

Make personal sacrifices that place the team over my personal benefit.

Contact Information

Permanent address in U.S.:

177 Bay 49th St. Apt. #3,

Brooklyn, NY 11214

Direct in Saudi Arabia: +966-**-***-**** (cell phone)

E-mail: acpyf8@r.postjobfree.com

5



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