Nakisha Heathmon

832-***-****

acpyaw@r.postjobfree.com

Qualifications

I am well versed in the Customer Service industry. I have over 10 years of experience and over 5 years of management

experience. I have built and maintained a strong, positive business relationships as well as with my team. As a Manager, I

ensure that the company's goals and objectives were met while keeping up my peers moral.

Education

Pima Medical Institute Associates Degree 2009-2012

Academy of Healthcare Professions LMRT Certification 2006-2008

Relevant Experience

Front Desk/Radiology Technologist 06/30/2013-09/17/2013 Medix (Concentra Temp)

• Triage

• Insurance Verification

• Payments

• Scheduling

• Setting up accounts

• Answering various calls

• Various Xrays

• TB Injections/Reads

• Immunizations

• Drug Screens

• Physicals/DOT

Customer Service Rep. 10/31/2011-02/19/2012 Coventry Healthcare (Temp)

• Claims

• Claim Status'

• EOB

• UB92, UB04, HCFA 1500

• Resolve account balance

• Quote benefits

• Medicare/Medicaid Claims

Mail Handler 12/2010-01/2011 U.S. Postal Services ( Christmas Annual Temp)

Mail Clerk duties

Shipping

Overall mailroom operations

Medical Collector 07/05/2010-09/2011 ECardio Diagnostics

Claim Status

EOB, UB92, UB04, HCFA,1500

Prepare/Submit Claims

Track Appeals

Resolve Account Balance

Medicaid/Medicare

ICD9/CPT Codes

Sr. Collector 08/03/2009- 01/30/2010 Prime Way FCU

• Outbound/Inbound Calls

• Repossessions, bankruptcies, settlements

• Collected delinquent checking and savings accounts

Asst Manager 03/09/09-05/06/09 U.S. Census Bureau (Government), Houston, TX

• Trained 27 employees for door to door Census Canvass

• Weekly Field Observation Reports

• Payroll verification and submission

• Weekly mandatory team meetings

• Extended on the job training if needed.

LMRT X ray Tech/Lead Tech 08/04/07-11/04/08 One Step Diagnostic, Houston, TX

• CUB Software (Collections)

• Collections (CPT Codes, ICD9,)

• Insurance Verifications, and Appeals

• Medicaid/Medicare claims

• Various X ray procedures, Drug Screens, Triage patients in rooms

LMRT(X Ray Tech) 02/01/06- 07/02/07 Endocrine and Associates, Houston, Tx

• Performed Diagnostic X-rays, EKG’s, Pet’s, and Vital signs

• Drug Screens

• Management Meetings

• Medtrac Software

• Collections ( CPT Codes, ICD9,)

• Insurance Appeals, Medicaid/Medicare Claims

Customer Service (Night Job) 6/2003-01/2007 NCO, Houston, TX

• Inbound calls from clients with computer issues

• Diagnose Computer Issue

• Transfer calls to Tech Support

• Schedule in home service for Field Agents.

Collector (Temp Part time) 10/2005-1/2010

• First Party Collections

• Skip tracing

• 30-90 day deliquent status

• Payments

• Dialer system

Collector/Customer Service (Supervisor) 2/2001- 2/2006 Foley’s Corporate office, Houston, TX

• Assisted managing corporate collections department to ensure adherence to department policies

• Outbound Collection calls from a dialer system

• Collecting on delinquent Foleys Credit Card Accts. (Top Collector 3 Mons.)

• Taking payments over the phone via check or credit card

• Maintained Personal Portfolio of Accts. For payment

• Skip Tracing

• Inbound and Outbound Customer Service Calls

Collector/Customer Service (Supervisor) 02/2003-09/2005 White Wing Financial Houston, TX

• Assisted managing collections department to ensure adherence to department policies

• Outbound Collection calls

• Maintain personal Portfolio of accts

• Collected on default accounts for various auto client for various auto clients

• Skip Tracing

• Inbound Customer Service Calls

Collector 08/1999-10/2000 Nationwide Credit, Houston, TX

• Inbound Customer Service payments on Credit Cards

• Outbound Collection calls for delinquent Credit Cards

• Calls made from dialer system

• Maintained payment quota

• Inbound Customer service calls

Collector 10/2000-10/2001 FMA Alliance, Houston, TX

• Outbound calls from a dialer system

• Collecting on charged off Sears Roebuck accts.

• Maintained a min payment quota

• Skip Tracing

References Available Upon Request

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