Lisa A Scott

acpxvn@r.postjobfree.com

832-***-****

**** ********* **.

Houston, TX 77085

Summary

I am an experienced versatile administrative professional with years of experience. I am

proficient in numerous software applications and dedicated to delivering excellent customer

service to both internal and external customers. I am flexible and willing to assist on projects as

needed as well as capable of working in a professional, team-oriented and deadline-driven

environment. I also possess strong organizational skills, detail oriented & ability to prioritize

multiple tasks.

Areas of Expertise:

Notary Public

Data entry

Customer Service Management

Basic medical terminology

Basic Bookkeeping

Team Building

Basic medical billing & coding

Supervisory Experience

Professional Experience

City of Houston 9/2013-10/2013

Data Entry Operator- WIC (Contract)

• Ensuring the accuracy and relevancy of all data entered into company database

• Completed all assigned data entry tasks within requested timeframe while maintaining a

high level of quality

• Answer phones, filing, and copying, scanning of documents

• Maintain complete activity logs and prepare reports

The Home Depot

Front End Manager 2008- 2013

• Responsible for supervising the cashiers, head cashiers, and lot associates by ensuring the

efficient operation of the cashier team and front-end operations.

• Ensure the efficient operation of the registers, influencing and supporting the Cashier

team.

• Expediting price checks and identifying high shrink items.

• Supporting cashier development and accuracy with training, team building and various

tools.

• Maintained merchandising for front end-caps, racetrack, candy, and mainline registers

• Weekly scheduling of Front End coverage

• Managed Lot Associates

• Acted as MOD as needed

MD Anderson Cancer Center 2005-2008

Administrative Assistant

Oversaw clerical and support functions for HR and Maintenance departments at MD Anderson

Hospital. Responsible for coordination of support functions such as scheduling, maintenance,

communications, equipment, work flows, supplies, information processing, and staff support.

• Handle file management for the department

• Manage incoming/outgoing mail and mail distribution.

• Organize logistics for internal and external meetings.

• Supervised office clerk to identify job tasks, reviewing and verifying quality of work product

for accuracy and completeness.

• Maintaining proper records of departmental activities or work, ordering supplies and equipment

as needed.

Coordinated department wide – event scheduling

This includes scheduling attendees, handling meeting location details, preparing meeting

materials/agendas, scheduling catering, producing flyers/invitations/PowerPoint presentations

and taking/preparing meeting minutes.

Accelerated Intermediate Academy 2004-2005

Teacher’s Assistant

Provided instructional and clerical support for 3rd classroom; supported and assisted children in

learning class material using the teacher's lesson plans, providing students with individualized

attention.

• Helped prepare lesson plans for instruction.

• Supervised students in the cafeteria, schoolyard, and on field trips

• Graded tests and classroom assignments.

• Worked with students individually and in small groups.

St. Luke’s Episcopal Hospital 1995-2003

Department Secretary

First point of contact in busy hospital Social Services office, I provided secretarial support to the

Social Work department and contributed to a team committed to delivering outstanding customer

service and strengthening the patient/clinician relationship.

• Maintained confidentiality according to HIPAA & Strong Health Guidelines.

• Provide medical secretarial duties including greeting patients and visitors, verifies patient

demographics and insurance eligibility and coverage, utilizing numerous software applications,

schedules appointments and referrals.

• I worked to improve department operations efficiencies through coordination of telephone

contact between social workers, patients, and referrals outside the unit.

• Additionally I initiated standard follow-up procedures for proper handling of patient needs and

provided related clerical duties to the hospital while representing a high level of competence.

• Prepares written documents needed in the course of business, as requested.

Assists patients, families, physicians and hospital staff with reaching the appropriate Director to

assist with issues.

• Maintains and orders office supplies.

• Prepares all aspects of meetings not limited to agendas, notices, phone calls, packets, power

point presentations, minutes, room booking and set up.

• Assists with PowerPoint presentation preparation, database maintenance and report preparation

as requested.

Acted as liaison between Social Worker and Case Manager ensuring adequate patient

demographics were recorded and input to system

Maintained positive rapport with patients aimed at offering a positive experience by delivering

excellent customer service

Volunteer Experience

Star of Hope Mission – ongoing 2014

SEARCH Homeless Shelter - 2014

Education

Texas Southern University

2013 – current / BA Social Work c/o 2017

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