FRED GROSSMAN

*** ********* **.

Warrington, PA *8976

215-***-****

acpxu8@r.postjobfree.com

PROFILE:

Former computer professional seeking FULL or PART-TIME employment.

Have,In addition to 40 years experience in the computer industry, 12 years

experience in customer service support, in the areas of medical and LTC

insurance, pharmaceutical needs, internet support and retail phone sales.

Licensed Insurance Agent--Health and Accident.

PROFESSIONAL EXPERIENCE:

CUSTOMER SERVICE:

Corporate Call Center Blue Bell, PA (9/2014-12/2014)

• Processed Stand-Alone Prescription Drug Plan applications for

Medicare beneficiaries. Worked thru Carney Temp

Employment Agency.

Catalyst360 Horsham,PA (7/2012-10/2013)

Marketing and service in support of Medigap Supplemental Insurance

Plans

and Medicare Prescription Drug Plans.

Corporate Call Center Blue Bell, PA (9/2011-12/2011)

• Processed Stand-Alone Prescription Drug Plan applications for Medicare

beneficiaries. Provided information to applicants regarding their Medicare,

Medical Advantage and Supplemental insurance plan benefits.

Customer Support (1/2007-6/2010) Burpee Seed Co., Warminster, PA

• Processed customer orders for plants, seeds and garden supplies.

Processed gardening information requests, complaints and returns.

Patient Care Advocate (1/2005-3/2006) Express Scripts, Horsham PA

• Customer interaction in support of drug requirements pricing of

medications, refills, product descriptions, payments, etc.

Internet Support (9/2002-12/2004) McArthur Business Systems, Richboro PA

• Processing of Administrative, Technical, and Marketing issues, both e-mail

and phone requests, in support of an Internet marketing service.

Insurance Support Service (12/2003-5/2004) AF&L Insurance, Warrington, PA

• Interviewed applicants for Long-Term and Home-Health Care Insurance as to

their health history and prescription drug use.

SOFTWARE ENGINEER:

Systems Testing (1997-2001) Catalyst Corp., Newtown PA

• Manager of Software Test Group responsible for the verification and

validation of medical device software (pacemakers, defibrillators, blood

testing machines).

Software Engineer (1989-1996) Lockheed Martin, Paoli PA

• Development of FAA software for air traffic control systems.

• Development of software for management of postal control systems.

Software Engineer (1964-1967, 1972-1989) Unisys Corp., Blue Bell PA

• Development of system software in support of major computer hardware

systems (language processors, system utilities, test validation software).

• Managed multiple development groups.

Managed computer center.

Applications and Software Management (1967-1972) New York City, NY

• Variety of data processing management positions including two company

start-ups.

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