***** ******** *** 281-***-****

Houston, TX ***** acpxtd@r.postjobfree.com

Ashley R. Willis

Objective To obtain a challenging position where I can utilize my present skills, obtain knowledge and exploit my career growth opportunity.

Profile and Skills

• Highly motivated, driven, and hardworking Business Major.

• Able to accept direction and add value to any management team, whether independently or as part of a team.

• Excellent interpersonal, verbal, and written communication skills.

• High level of integrity, perseverance, and energy with strong attention to detail.

• Proficient in Microsoft Office Suite. (MS Excel, MSWord, MS PowerPoint, MS Access, Visual).

Experience June, 2013 – Present Ignite Restaurant Group Houston, TX

IT Helpdesk Dispatcher

• Create service tickets for dispatching techs to sites.

• Support and troubleshooting of Windows OS, MS Office, Citrix, Aloha POS, KDS, Smart Phones, Wi-Fi Devices, Desk Phones, Printers and Networks.

• Identify and document all software/hardware issues being reported.

• Work through problems resolution generated by phone calls and emails to the help desk and provide follow-up documentation of issue and resolution in ticketing system.

• Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to email messages for restaurants seeking help.

• Follow up with managers to ensure issue has been resolved.

• Redirect problems to correct resource if needing to be escalated.

• Follow standard help desk procedures.

• Ordering replacement items and creating PO’s for them as well.

March, 2012 – June, 2013 Castle Rock Communities Houston, TX

Executive Assistant

• Handle all warranty issues.

• Generate warranty request for existing homeowners.

• Communicate with residents referencing deed restrictions, architectural standards, mailbox orders, streetlights, garbage pick-up, complaints and general information.

• Conduct weekly follow-up calls with existing homeowners on previous service visits.

• Provides feature homeowners with information on new homes in inventory.

• Responsible in keeping all homeowners files and accounts up to date.

• Provides great service to feature and existing homeowners.

• Conduct weekly and monthly reports for project managers.

• Participate in monthly productivity meetings.

• Handle main phone line incoming calls, and direct them accordingly.

• Process all office order supplies.

• Handle company complaints and direct them to executives.

October, 2010- February, 2012 Protect America Home Security Austin, TX

Customer Service Rep/Online Chat Assistant

• Outbound Calls

• Online customer service.

• Help existing customers with issues on their equipment and troubleshooting.

• Responsible for creating existing customers Alarm Security Certificates for Insurance companies.

• Assist customers with updating information too their accounts.

• Provides product or service information to assist customers in making a decision about a product their interesting on purchasing.

• Responsible for sending customers replacement products on equipment malfunctioning.

• Assist running monthly security test with customers.

• Help resolving any customer complaints.

Education 2008-2011 Hendrickson High School Pflugerville, TX

• Completed 4 years (High School Diploma).

2012-Present HCC Spring Branch Houston, TX

• Business Management

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