wendell pyle

acpxsf@r.postjobfree.com 724-***-**** 443-***-****

814-***-****

Summary

Highly skilled IT Analyst with over 15 years of diverse experience in

network and server administration, and desktop consulting. Extremely

knowledgeable in all areas of system upgrades, maintenance and monitoring.

Known as a credible resource who finds innovative and efficient solutions

to common and unique user issues.

Professional Experience

Continuum, Cranberry Township, PA

2013March-2015 March

Service desk Engineer

Responsible for day to day helpdesk support.

. Create and manage active directory and exchange accounts.

. Provided phone support

. Track, assigned and completed tickets using In house developed Helpdesk

ticketing software.

. Provide remote support for desktops, servers, laptops, and mobile

devices.

. Support Terminal Server and various other VDI's

RESPONSELINK Williamsport, PA

2012 (Nov-Dec)

System Administrator

Responsible for day to day desktop support and system administration

duties.

. Create active directory and exchange accounts for new hires.

. Coordinate backups and managed tapes and tape storage on-site and off.

. Repair and maintain Dell laptops and desktop PC's

. Provided phone support

. Tracked, assigned and completed tickets using SysAid Helpdesk ticketing

software.

. Configured an SFTP server

UNITED CONCORDIA (a Highmark Company), Williamsport, PA 2002-2011

IT Analyst (Aug 2007-Sept 2011)

IT Specialist (Aug 2002-Aug 2007)

Responsible for the system, hardware and software needs for the

Williamsport and remote sites.

Built, configured, and installed servers.

. Support Tivoli, Altiris, SCOM, and BigFix for endpoint and patch

management.

. Create active directory and exchange accounts for new hires.

. Coordinated backups and managed tapes and tape storage on-site and off.

. Repaired and maintained HP laptops and desktop PC's

. Replaced servers in multiple sites and upgraded operating system in

several sites.

. Administered Active Directory for account setup and security.

. Helped with PowerShell and vb.net scripting for account login scripts.

. Maintained and upgraded software on over 800 PCs in- house and over 100

remote sites.

. Installed, maintained and upgraded hardware for users at 10 remote sites,

and work at home users.

. Monitored network for vendor problems and usage for load handling and

bandwidth requirements.

. Mentored and trained junior technicians.

. Used HP Service Center for ITIL documentation.

. Installed and maintained Cisco switches and routers.

. Repaired various printer, computers, laptops and monitors.

. Worked with Microsoft exchange team for account setup and restoration.

. Promoted to IT Analyst.

HIGHMARK, Pittsburgh, PA 1995-2002

Tier 2 Help Desk

Key member of team that provided support for Highmark and subsidiaries for

over 12,000 employees.

. Resolved complex technical issues for in house and remote users and

ensured SLA compliance.

. Monitored the WAN for system connectivity throughout the United States.

. Monitored server status and performed backups.

Viet Nam Era Navy veteran

Education

Pennsylvania State University, New Kensington, PA

Coursework in Astrophysics

World College Distance Learning

Coursework in Computer Information Systems & Network Security

Technical Training

CCNA Courses Network+ Training

MCSE Courses Novell 3.3 and 4.0

A+ Training

References

Connie Simmons- IT Analyst- United Concordia

acpxsf@r.postjobfree.com 443-***-****

Stephen Orr- IT Specialist- United

Concordia

acpxsf@r.postjobfree.com (717) 260-

8295

James Reese Frank- IT Specialist- United

Concordia

acpxsf@r.postjobfree.com 818-***-****

Richard Panepinto- ADDP Relations Supervisor- United Concordia

acpxsf@r.postjobfree.com 850-***-****

Contact this candidate