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Customer Service Management

Location:
Texas
Posted:
May 28, 2015

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Resume:

TERENCE SEYMOUR

**** ********* ***** ***. #***, Houston, TX 77077

832-***-****

acpxkk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Production Coordinator offering over 10 years of military and civilian experience with an emphasis in operations,

transportation, and logistics. From serving in the Army National Guard, possess a broad based knowledge in emergency

management, employee training, and vehicle recovery derived from conducting domestic operations. Displayed critical

thinking while accounting for equipment worth over $4M while meeting the expectations of senior management. Managed and

trained over 30 employees to meet safety standards and company policies. Career is supported by vast operational experience,

training in the military, and a Bachelor of Science in Business Administration and Management, expected Spring 2017.

Areas of expertise include:

Leadership / Team Building Operations Management Forklift Operator

● ● ●

Invoice / Cost Reduction Records / Supply Quality Analysis Testing

● ● ●

Management

Development / Training Motor Transportation

● ●

Inventory Control

PROFESSIONAL EXPERIENCE

Weatherford International A&M Composites – Big Spring, TX 2013 – Present

Production Coordinator

Coordinated the work schedules for over 25 personnel and accounted for the allocation of production flow throughout

departments to adhere to schedule through the JDE input and tracking system.

● Monitored regulatory, industry, and professional sources for upcoming regulatory change communicated relevant

changes to operations personnel as necessary.

● Enforced company safety procedures to ensure compliance with applicable regulations responded promptly to all

incidents and provided employees with safety equipment and any necessary medical attention.

● Assisted management with construction equipment purchases to satisfy safety regulations or company requirements.

● Attended mandatory daily, weekly, and monthly production meetings and safety meeting maintained company

property and equipment in safe operating conditions at all times.

Texas Army National Guard – Houston, TX 2012 – Present

Motor Transport Operator

Recorded, maintained, and submitted vehicle movement documentation and performed administrative duties within overall

transportation department.

● Oversaw and checked proper loading and unloading of cargo on vehicles and trailers re-organized vehicles and

equipment within the motor pool valued over $4M.

● Maintained and troubleshot company vehicles and equipment to ensure they were properly inspected.

● Tracked and documented vehicle deficiencies, supported mechanics, and provided reports operated vehicle

component material handling equipment (MHE), as required.

Wal – Mart – Houston, TX 2006 – 2012

Inventory Associate

Managed 10 employees in maintaining accurate inventory by stocking and rotating merchandise and removing damaged or

out-of-date goods.

● Ordered and reviewed inventory to ensure products were updated and recorded in the computer system.

● Supervised personnel and conducted employee evaluations provided training and regulated policies and procedures as

well as outlined safety and operational protocol.

● Handled products in the warehouse, unloaded trucks upon delivery, stocked merchandise, and maintained the

backroom for employees.

● Pulled merchandise to fill inventory shortages stacked items onto pallets for placement purposes.

TERENCE SEYMOUR, PAGE TWO

Inventory Associate (cont.)

Oversaw warehouse related issues such as goods receipts, proper location of inventory in the warehouse, inventory

control, and internal/external reporting.

● Produced DVD footage of surveillance for insurance and claims purposes for incidents and accidents wrote and

submitted the investigative reports, when needed.

Popeye’s Restaurant – Houston, TX 2003 – 2005

Assistant Manager

Supervised 11 employees per shift worked closely with the management team to meet and exceed sales goals.

● Monitored food inventory levels through detailed inventory inspection and receiving food deliveries ensured food

and labor costs were within allotted budgets.

● Provided proper training to employees scheduled work shifts and implemented policies and procedures to over 33

employees.

● Interviewed and recommended crew members for selection in hiring and processed new hires.

● Directed the payment of invoices and oversaw that deposits were prepared and safe and cash drawers were balanced.

● Maintained fast, accurate service and provided top-notch customer service to guests in the restaurant.

● Created and maintained an excellent work environment by providing leadership, direction, and development to

subordinate supervisors and team members.

EDUCATION

The University of New Orleans

Bachelors of Science in Business Administration and Management, New Orleans, LA, Expected Spring 2017

Military Education

Motor Transport Operator, 2013

CERTIFICATIONS

Forklift

Weatherford International Supervisor Leadership

AWARDS

National Defense Service Medal

Army Achievement Medal and Ribbon

Coin of Excellence



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