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Customer Service Manager

Location:
Batangas, CALABARZON, Philippines
Salary:
P20,000.00
Posted:
May 28, 2015

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Resume:

Mary joy E. Labordo

Sogod Lot. *, Brgy. Apopong, General Santos City

Contact #: 093********

Email add: acpxk6@r.postjobfree.com

Qualification: Experience, Knowledge, Versatile and people oriented.

Objective:

1. To share my knowledge and skills.

2. To overcome all targets for the successful of the company.

Personal Data:

Nickname : Joy

Birth date : February 24, 1984

Birth Place : Tumbras Midsayap, North Cotabato City

Weight : 51 Kg

Height : 53

Citizenship : Filipino

Religion : Roman Catholic

Mothers Name: Yolanda E. Labordo

Occupation : Housekeeper

Fathers Name: Teodoro H. Labordo

Occupation : Farmer

Address : Midsayap, North Cotabato City

Educational Background:

Kabacan Pilot Elem. School, Kabacan North Cotabato Yr. 1995-1996

Salunayan High School, Midsayap North Cotabato Yr. 2000-2001

Gensantos Foundation Inc. College, Gen. San. City Yr. 2006-2007

Course: Bachelor of Science major in Management Accounting

Employment Records:

Company Name : Sara Lee Direct Selling

Position : Independent Business Manager Assistant (Part time Job)

September 2004 to September 2006

Company Name : ARMCO Food Chain Incorporated

Position : Service Crew (SPES)

June 1 to August 31, 2005

Company Name : Socsargen County Hospital

Position : On-the-Job Training

Business Office

Receivables

Nov. 20, 2007 to Jan. 25, 2008

Company Name : Julies Bakeshop, Calumpang, General Santos City

Position : Secretary/Branch Supervisor

Nov. 2007 to Feb. 2011

Company Name : Perfect Image Photo Lab.

Position : Management Trainee/Branch Head Assigned in KCC Branch

Feb. 21 to June 30, 2011

Position : Management Information System OIC Head Office

July 1 to December 2011

Position : Area Coordinator/Area Manager Head Office

January 15 2012 up to January 2015

Position : Human Resource Coordinator

Gensan Feedmill Inc., BMEG Silway 7, General Santos City

January 12 up to now

Job Duties and Responsibilities:

Sara Lee Direct Selling

1. Entertain the Independent Group Supervisor to their needs and wants. (product

and services)

2. Record Accounts Receivable.

3. Monitor the daily sales.

4. Conduct regular meeting to the Independent Group Supervisor with the

Independent Branch Manager regarding the achievement of sales.

Julies Bakeshop

Monitor and checked the stocks inventory every week.

1.

Prepared Ending Inventory and Order of the stocks.

2.

Reviewed the daily sales.

3.

Evaluate the employees performance based on each category.

4.

Update issues and concern with the approval from the top management on how

5.

to improve the sales of the branch.

Responsible in all stocks of the branch.

6.

Conducted Regular Meeting to the staff concerning on how to reach the sales

7.

target every week.

Make a strategic plan for the next month.

8.

Preparing weekly Payroll.

9.

Gensan Perfect Image Photo Lab.

1. Handling 7 branches.

2. Get the issues and concern gathered from the branch.

3. Conduct regular meeting to the branch supervisor.

Agenda:

Store and Staff performance

a.

The achievements of sales target every month.

b.

Update Issues and Concern.

c.

Store improvements.

d.

Informing the branch supervisor to conduct also monthly meeting to their

e.

staff.

4. Preparing Monthly branch evaluation.

a. Stocks Inventory.

b. Stocks Display.

c. Staff performance. (Category)

i. Proper Grooming

ii. Cleanliness of area

iii. Rendered customer service and marketing strategy (Suggestive

selling).

d. Update the sales target for the next month.

e. Competitors check.

i. Price

ii. Promo

5. Branch Visit every week in Gensan Area.

a. Acquire the issues and concern from the branch supervisor.

b. Check the staff grooming.

c. Check the store cleanliness and orderliness of the stocks.

d. Competitors check

i. Price

ii. Promo

6. Interview and conduct orientation to the newly hired staff.

7. Present Business review monthly.

8. Make a strategic plan for the upcoming year.

Gensan Feedmill

1. Hiring

2. Remittance (SSS, Phil-health and Pag-ibig)

3. Employees Relation

4. Payroll

Personal Referral:

Nilo Mahusay Audit Supervisor Perfect Image Photo Lab, Gen.San. City

Contact #: 093********

Jeanelyn A. Calong General Manager Perfect Image Photo Lab, Gen.San. City

Contact # 092********

Achievements:

Customer Service Improvement Seminar

Training Roon, 4th Floor, Perfect Image Building

Roxas East Avenue, General Santos City March 18, 2011

Certificate of Attendance

Training Roon, 4th Floor, Perfect Image Building

Roxas East Avenue, General Santos City August 10, 2011

Empowerment

Area Coordinator /Area Manager Training

Roxas 4th floor, Perfect Image Building

Roxas Avenue, General Santos City May 18 to 19, 2012

Customer Service 101 Orientation

Roxas 4th floor, Perfect Image Building

Roxas Avenue, General Santos City June 14, 2012



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