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Manager Customer Service

Location:
Ottawa, ON, Canada
Posted:
May 28, 2015

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Resume:

David Price

613-***-****

acpxju@r.postjobfree.com

Attention Hiring Committee,

Please accept the attached resume as an expression of interest for the Retail Store Manager

position with Synergie Hunt International. As a business professional of over fifteen years, I am

passionate about delivering process improvements and enhancing performance for various

companies, from well-established corporations to start-ups. I have received numerous

recognitions throughout my career for implementing strategies that either promote cost-savings or

generate significant new revenue. I am submitting my resume for your consideration.

I am currently the Director of Sales and Operations for Vinci Education Corporation; a hardware

and software company that sells educational solutions to school boards and parents. These

packages include patented tablets, educational games, and a learning management system for

parents and teachers to track progress.

I am accountable to the company’s sales, marketing, and support, and take ownership of the P&L.

I am also the project manager for school implementations. Working with education specialist and

our It development team, I oversee the specialized course alignment, LMS functionality, and

device mapping, to ensure the customer receives a polished product on launch. As the account

executive, I maintain relations with our large retail partners and other high-profile customers.

Communication is key to any successful business. Utilizing excellent oral and written skills, I

communicate easily with other staff as well as with external vendors and clients. I am known to

lead by example and set the pace for other managers to follow. I am very proficient with IT

systems and MS Office applications, working daily with spreadsheets, CRM/ERP applications, and

databases.

I look forward to having the opportunity for an interview. Please feel free to contact me anytime at

613-***-****. Thank you for your time and consideration.

Yours Truly,

David Price

David Price

613-***-****

acpxju@r.postjobfree.com

Professional Profile:

High-energy Business Development and Process Professional

Successfully built high-performing teams through setting clear expectations, winning trust and

getting buy-in from all individuals

Able to explain complex systems to clients, such as learning management enterprise software

Strategic planner for both short-term and long term success

Summary of Management Skills:

Develop and maintain many high-performing teams

Analyze KPI and build plans to achieve

Monitor P&L and identify opportunities

Prepare work schedules to ensure the workflow meets or exceeds standards

Responsible for payroll and service levels

Complete all necessary reports in a timely and accurate manner

Drive proactive communications and lead by example

Competencies:

KPI-driven detail oriented problem solver personable team player self-motivated dedicated

reliable creative quick learner analytical high level of integrity

Software Experience:

CRM - SalesForce OpenTaps

ERP - Oracle QuickBooks OpenERP (Odoo) SAP

MS Office - MS Word MS Excel MS Power Point

PM tools - MS Project Basecamp Zoho Projects Jira

Marketing - Mailchimp SurveyMonkey Facebook Twitter HootSuite Adwords

eCom portals - CommerceHub SPS Commerce

Vendor Portals - Best Buy Walmart Amazon Seller Central Amazon Vendor Central

Website Tools - WordPress Joomla Ms Publisher Basic HTML Coding

Business Intelligence - Google Analytics SAS Klipfolio

David Price

613-***-****

acpxju@r.postjobfree.com

Work Experience:

Vinci Education Corporation

Director of Sales and Operations, North America

2013 – Present

I ensure the efficient daily operation in all departments, from sales, to marketing, to support, to projects.

Extensively using CRM, I am responsible for building new relationships and growing with existing.

Other duties include:

Set and measure KPI for sales, service, and warehouse teams

Analyze P&L and EBITDA, for growth and savings opportunities

Manage ongoing projects and monitor risks to ensure timely deliveries

Design and implement process policies to achieve business goals

Interview, hire, train, and conduct performance reviews

Conduct regular update meetings with all teams

Engage existing clients

Manage 3PL partners throughout North America

Overall business expense analyses and project ROI on new projects

Sears Canada Inc.

Sales and Operations Manager

1999 - 2013

I ensured customer service and quality standards were exceeded. I championed high-dollar B2B deals

with our Major Appliances department, and was responsible for supply chain management, project

management, as well as cost and revenue optimization. I grew my professional portfolio through

managing many different aspects of Sears during my thirteen-year career. Starting from investigator to

Security Manager, I was then groomed for executive-level positions by taking on roles such as Sales

Manager and Operations Manager.

Responsible for human resources, customer service, sales, and administration

Measured KPI, P&L, and EBITDA to identify opportunities for growth and profitability

Maintained a positive work environment and resolve associate concerns

Analyzed and adjusted payroll to be distributed to Department Managers

Active in all culture building initiatives and facilitate ongoing implementation

Ensured the efficient and safe operating procedures of all material handling equipment

Managed weekly payroll and scheduled to needs of business

Directed and engaged staff to take initiatives to grow the company

Recruited commission associates in big ticket departments

Education:

University of Manitoba

Bachelor of Arts, 2009



Contact this candidate