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BINITA SANGRAULA

510-***-****

ATLANTA, GA

acpxjm@r.postjobfree.com

Summary:

• Over 13+ years of Project Management and Business Analyst experience in Retail E- Commerce,

Merchandising, Dot Com (.com), SAP HCM, ERP and Airline.

• PMP and Rally Agile Trained Agile Project Manager with 12+ years of experience. Prior experience with

Verizon Wireless, Sabre Holdings, Panera Catering, Delta Airlines, Hewlett-Packard and Zenith Travels.

• Worked as an agile coach to teach agile/scrum methodology to the entire team of 15 people for end to end

solution - writing epic stories, story planning to creating stories, backlog planning, sprint planning, project

tracking, creating burn down chat and status reporting e.t.c.

• Manager Agile Rally Projects - Used Rally and Agile Methodology to create user stories and test scenarios.

• Trained agile methodology best practice methods, tools and documentation deliverables.

• Rally Agile Trained - Used Rally and Agile Methodology to create user stories and test scenarios.

• Write detailed requirements, approach papers/use cases and documenting process flows.

• Analyze user requirements, procedures and problems to automate business processes and review system-

wide capabilities, workflow and scheduling limitations.

• Gather complicated data requirements, keep track of vendor requirements for data cleaning and mapping.

• Comprehensive knowledge of Software Development Life Cycle (SDLC), with thorough understanding of

Requirements, Analysis/Design, Development and Testing.

• Identified ambiguities in requirements and understand and translate the business process model into user

stories in agile/scrum methodology.

• Wrote on API and middleware E-Commerce requirements and make sure the correct results are transmitted

to the user application.

• Solid experience on Abacus (Sabre) computer reservation system on Air, Car, Hotel and Ancillary

product.

• Comprehensive knowledge of Software Development Life Cycle (SDLC), with thorough understanding of

Requirements, Analysis/Design, Development and Testing.

• Prepared project schedule, forecasted cost and mentored program managers in determining risk based

provisions.

• Manage project budgets and timelines, ensuring that projects are delivered on-time in defined

enterprise release within scope and within budget.

• Strong experience in conducting UAT (user acceptance testing), documentation of test cases and Test

Completion Reports.

• Gathered requirements for upgrading system to window server 2003 and captured tips about installing

and upgrading the operating system.

• Defined project scope, goals and deliverables that support business goals in collaboration with senior

management and stakeholders.

• Managed and worked with onshore and offshore (remote) team.

• Worked with Business and outside vendors in GUI Spec and Comps preparation as well as front end and

back end developers for coding functionality as per scope of the project.

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• Experienced in writing Market Requirement and Product Requirement Document, Approach Document etc.

• Generate and manage test data, execute test cases/steps, update documentation accordingly with result

and detailed documentation of defects to facilitate the recreation of the defect by the development team.

Technical skills:

Business modeling UML CASE Tools, MS-Visio, User Stories in Agile, Use Case, GPS, BRD,

Waterfall Methodology, BPMN

Methodologies Agile-Scrum, XP, SDLC, Waterfall Methodology

Languages JAVA, C, C++, Oracle, XML, HTML, SOA, Web Service

Operating Systems Windows XP/Vista, Rally Dev, Caliber, SAP, Clarity, Windows operating

system

Project Management MS Office Suite, MS Project, MS Visio, SharePoint, Clarity, In a process to

get PMP, Knowledge of PMBOK and PMI principles, RFP, ERP

Databases MS Access, Oracle, .Net, MS SQL Server

Testing Tools QC, HP Quality Center

Service Management Tools Omnitracker, Omni Channel, SEO- Search Engine Optimization, Site Catalyst

GDS Certification Abacus (Sabre system), Amadeus

Professional Experience:

Verizon Wireless, Alpharetta, GA

Project Manager/ Business Analyst Oct 2013 to Jun 2014

I have worked with three different projects for dot com (.com) from inception to go live stage. The first one

was Identity Theft Management, which was to build a self-serve portal for a customer to file ID Theft claim

where heavy security and SEO requirements were also captured. The second project was Visual Data Display

(WiFi data), which was to provide with the ability to display granular level of data usage to the trial customer in

categorized way where security, firewalls and infrastructure requirements were also captured. The third one

was to create NPS/SRP survey link for a customer to submit the survey so that Verizon Wireless can evaluate

and improve customer service. The project budget was 2 and 5 million with the team size of 9 to 17 people on

one project.

Responsibilities:

• Manage all facets of technical projects to ensure deliverables are met within schedule, budget, and KPI

goals.

• Project Management / Business Analyst work for High Visibility projects of VZW Ecommerce, Self-

Serve & Products Website which is JAVA, XML, SOA and Web Service based.

• Write detailed requirements, approach papers/use cases and documenting process flows.

• Analyze user requirements, procedures and problems to automate business processes and review

system-wide capabilities, workflow and scheduling limitations.

• Gather complicated data requirements, keep track of vendor requirements for data cleaning and

mapping.

• Create business process flow diagram to depict business/System requirement and data flows.

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• Worked with infrastructure team to make sure infrastructure requirements are captured and

implemented correctly by following network, server, SSL etc. guidelines.

• Worked with security team to make sure Symantec security system compatibility and installation for

the portal.

• Gathered system installation requirement, hardware compatibility, upgrading, version control and

installation.

• Translate functional business requirements into technical specifications and designs.

• Worked on large project with several groups and cross channels application development team to

implement the core project under large program.

• Obtain estimates/level of effort and distribute to Client Account Manager (CAM)

• Identify and manage project dependencies and critical path

• Develop and deliver progress reports, proposals, requirements documentation, and presentations such as

LOE, System Approaches, Outline high-level flow, Release notes etc.

• Proactively manage changes in project scope, identify potential risks, and contingency plans and

gap analysis.

• Implement solutions that generate new revenue streams or shift existing revenue streams to self-

service.

• Handover business requirement document to operational team and review the entire requirement to the

operational team to make sure they will fix post release issue if encounter.

• Worked on API and middleware E-Commerce requirements.

• Collaborate with Support/technical staff, applications development, and the data owners/subject matter

experts during various phases of project lifecycle.

• Implement Change Management processes and procedures when needed

• Update, communicate and maintain project status reports and tracking.

• Lead and manage multiple cross-functional, cross-portfolio project teams of 15+ people.

• Involve all impacted stakeholders and secure cross functional resources to support project execution.

• Utilize project management tools: Create/Maintain charter and planning docs, dependency based

schedules, status reports, tracking logs, scope and risk management docs-using MSWord, MS Project,

Excel, VISIO, PowerPoint, Clarity, Quality Center, and online collaboration tools.

• Worked with Enterprise Data Warehouse (EDW) team to make sure data’s are flowing correctly.

• Planned the activities for the release night- schedule meetings with development, Production, DBAs,QA,

Business etc to come up with a release plan and ran the actual release at the release night.

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Sabre Holdings (Full Time), Dallas, TX Dec 2012 to Oct 2013

Senior Business Analyst - Business Operation & Marketing

The project was to identify gaps on the Airline solutions entire global systems from the contract to collection

phases in order to build SAP system to track all the projects or work order in different phases from billing,

implementation, and upgrade to renewal to capture global market status. The 5 million us dollar project with

the team size of 15 people which was also to create a program and get buy-in to improve and integrate the

system to track the accurate status in SAP ERP system. I worked on the projects as Migration, Partner

Migration, Renewal, Personalization, Chat, Upgrade, Update, Version control, Installation and

Maintenance.

Responsibilities:

• Solve complex business problems using differing technologies and systems views across multiple

supply chain functional domains (within Sabre and between Sabre and its customer) on high profile

and/or mission critical efforts.

• Analyze user requirements, procedures and problems to automate business processes, upgrades or

modify existing systems and review system-wide capabilities, workflow and scheduling limitations.

• Create project plan in MS Project and manage, update and report it in weekly status meeting.

• Plan strategically for current and future business environments, including future technology and

business design changes to create flexible solutions.

• Worked with different teams such as account director, project management, CRM, billing and revenue

team to build SAP ERP system.

• Create process engineering and/or business flow assessments, project road map to ensure

appropriate reengineering of solutions for activation, assign PR phase, project complete, billing start

and close PR phases.

• Worked on software configuration management, automation of solution, performance testing and

reporting efficiency.

• Map SAP data with primavera and billing system to make sure data being displayed correctly.

• Analyze data to justify business case to implement value based business system requirement.

• Worked to automate and integrate SAP ERP system with primavera and CRM.

• Translate functional business requirements into technical specifications and designs.

• Provide maintenance and troubleshooting support to business owners.

• Worked as an agile coach to teach agile/scrum methodology to the entire team of 15 people for end to

end solution - writing epic stories, story planning to creating stories, backlog planning, sprint

planning, project tracking, creating burn down chat and status reporting e.t.c.

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• Ensure programs/projects meet business needs and that the enterprise understands the value, scope and

timeline of programs/projects.

• Model excellence in the creation of and management of the conception, commissioning, funding,

requirements, design, development and implementation of all projects.

• Escalate issues to the Senior Management team when necessary to take the appropriate actions based on

the status of issues and/or projects.

• Streamline project charter, epic and user stories with acceptance criteria.

• Creates Business Plans/ Project Definition Document and supports (including business cases) to

assure plans meet company KPI goals and integrates these with technical programs and project plans.

Panera Catering(Contract with Cognizant), San Antonio, TX Oct 2012 to Dec

2012

Cognizant Business Consultant

The project is to design retail eCommerce “panerabread.com” catering application for customer to purchase

Panera catering product online. I was responsible to manage a merchandising and order management team

where I was involved on offering, add to cart, checkout and shopping cart application.

Responsibilities:

• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.

• Trained agile methodology best practice methods, tools and documentation deliverables.

• Defined project scope and objectives and coordinated activities of a project team.

• Interpreted functional requirements in the context of existing systems

• Conducted project meetings and is responsible for project tracking and analysis.

Delta Airlines, (Contract with Interglobe Technologies) Atlanta, GA Oct 2011 to Aug 2012

Sr IT Business Analyst/ Project Lead

The project was to design new web based and well as mobile web and app base retail eCommerce application

called delta dot com with enterprise solution in it. As a Senior IT Business Analyst, I have worked in

merchandising part of the project that includes shopping, pricing, order management, cart, checkout,

loyalty program, mileage booster, priority boarding, WiFi on the air, car, hotel, activities, insurance,

ground transportation where I was responsible from SOA to Datalex to the different Application

development team until business.

Responsibilities:

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• Managed project milestone, road map, resource allocation, budget and schedule.

• Responsible for gathering requirements and working with developers to review and translate those

requirements into deliverable tasks (GPS, Use Case, traceability matrices GUI, Comps).

• Created QA planning and execution, including Test Plans, Test Cases/Steps and Test Scripts for the

different test phases (Functional, System Integration, and UAT)

• Identified project alternatives and potential tradeoffs in release timing or scope to meet project

objectives.

• Implement ancillary solutions that generate new revenue streams

• Obtained estimates and compare to available capacity to build and communicate detailed project

schedules.

• Wrote on API and middleware E-Commerce requirements and make sure the correct results are

transmitted to the user application.

• Hold regular status meetings, document and communicate project progress.

• Worked with technical team to make sure Java and SOA codes are in placed correctly in the WSDL.

• Reviewed XML schema to make sure the code correct in the schema as per the requirement.

• Served as subject matter expert in the identification, evaluation, and selection of complex system

parameters or options to meet business needs, rules, or product offerings.

• Responsible for gap analysis and working with team to create new relational database and adding

columns to existing databases.

• Gathered, developed, coordinated, and maintained “SOA system requirements” for various projects

and/or systems from initial phase to final implementation phase, assuring requirements meet

standards.

• Generated test data, executed test cases/script, and documented issues/defects discovered during

testing and performed preliminary investigation of the issues and documented the analysis results

sufficiently to facilitate the recreation of the defect by the development team.

• Monitored the deliverables that are within scope and created change forms for those items added or

deleted.

• Analyzed customer processes and requirements. Prepare specified project documentation (BRD, Use

Case, Work Flow, Use Case Diagrams and Activity Diagrams).

• Lead, gather, develop, coordinate, and maintain business requirements for various projects and/or

systems from initial phase to final implementation, assuring requirements meet standards.

• Interact with users, other portfolios, and vendors for full life cycle of project.

Hewlett-Packard- Experis, (Contract with Experis) El Segundo, CA

Professional Consultant- Product Owner/SME/BA Apr 2011 to Sep

2011

The project was to build a next generation Airline Passenger Service System with innovation and latest

technology. As a Product Owner/SME/BA I worked in different travel modules such as Bags- On hand and

incident, Flight Information, Seat and Operational Flight Schedule Information, IVR, Mobile . The project

budget was 10 million US dollar.

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Responsibilities:

• Executed the requirements determination process to elicit, document, and verify requirements from

product managers and clients.

• Identified ambiguities in requirements and understand and translate the business process model into

user stories in agile/scrum methodology.

• Worked with different team to create Oh-hand and incident requirements including baggage

management and tracing.

• Managed version control during writing business and technical requirements.

• Created fraud solution requirement for potential cyber baggage claim fraud including identification of

security requirement and fraud detection.

• Wrote behavior driven development test scenarios and assisted with creating unit test cases.

• Worked collaboratively with product managers - both external and internal - to research, elicit, analyze,

validate and document business requirements (BRD). Ensured those requirements clearly reflect true

business needs, and correctly represent all stakeholders.

• Translated business needs into system/ application requirements and project components to help

determine solutions to business problems.

• Assisted SCRUM team members in producing functional requirements for tool development.

• Managed client expectations, and apply industry and information technology expertise to support

proposals, feasibility studies, implementations, and new business development.

• Wrote Product Requirement Document for Process Operational Schedule Information.

• Participated in daily scrum meeting and coordinated with scrum master, project manager, product

owner and business analyst to execute the project.

• Created a Gap analysis document to analyze gap based on functional point of view.

Language Line Services, Fremont, CA

Senior Language Translator (Advanced Level) Mar 2010 – Feb 2011

The Interpreter, is responsible for handling calls on demand, rarely by appointment, and would render meaning

of conversations on the consecutive mode of interpretation between speakers of NEPALI and ENGLISH. She/he

processes information quickly and concisely, recognizes sensitive cultural differences and is professional and

courteous at all times. The interpreter will use appropriate industry terminology and understands common

industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects

in the following fields: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911,

Law Enforcement, Court, Department of Health & Human Service and General Business.

Valley Yellow Pages, Hayward, CA May 2009 - Mar

2010

Sales & Marketing Analyst

Responsibilities:

• Thoroughly documented all existing applications to be replaced using MS-Visio.

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• Developed detailed workflow analysis for areas that were not automated.

• Defined high-level system actors and Use Cases reflecting the scope of the project.

Top of the World Travels P. Ltd., Kathmandu, Nepal Dec 04 – Dec 07

Managing Director -Project Management & Marketing

The project was to manage: analysis of customer and market data global markets, leading commission

calculation process as well as communication to affiliates, optimizing global marketing execution by working

closely with managers to drive business goals and building new partner relationships to enhance smooth sales of

the business.

The job performed for both projects are as below:

• Trained new employee how to use Airlines ticketing reservation system as Amadeus Ticketing

Platform, Abacus (Sabre Reservation System) and Galileo.

• Created PNR by using Abacus (Sabre) Computer Reservation system by tying and creating hotel

booking in the same PNR.

• Created hotel reservation for individual and group in the Sabre Hotel Reservation System.

• Responsible to scope out the length and difficulty of the tasks and projects while managing deliverables

that are within scope and create change forms for those items added or deleted

• Planned and scheduled project timelines and milestones using appropriate tools.

• Planned and measured the program goals and objects and reported status and addressed program

questions to the senior level officers and directors.

• Worked collaboratively with clients and stakeholders, documented business requirements (BRD) into

functional requirements.

Zenith Travels P. Ltd., Kathmandu, Nepal Dec 2002 – Dec

2004

(GSA Qatar Airways and Air Sahara)

Project Manager- Sales & Marketing

The project of Qatar Airways was to manage their Accounting system with GSA and local markets. I provided

analytical and project management support to all business units including international facilities, focusing on

finance and accounting. The budget was 2 million dollar with the team size of 35 people.

Responsibilities:

• Served as a team member or lead projects to improve shared services functions.

• Identified and managed changes to requirements of new accounting system versus old and identified

risks and benefits for stakeholders.

• Gathered information from local market including internal and external customer, documented it to

business requirement as per business need and goal.

• Worked with different departments and documented accounting issues and effective cost management

system.

• Worked on fare, pricing, PNR creation, Air and hotel booking and ticketing

• Worked on Royal Orchid Holiday Packaging on PNR for Thai Airlines on Amadeus Reservation

System

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Translated business needs into system/ application requirements and project components to help

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determine solutions to business problems for Qatar Accounting Management system with Zenith.

Periodic research and analysis of issues relating to system implementation, change management, client

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feedback and government regulations between transaction with second and third countries.

Used Amadeus, Abacus and Galileo (Travel Port) system.

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Gandaki Tours & Travels P. Ltd., Kathmandu, Nepal Mar 2000 – Jun 2002

Sales and Marketing Manager

• Selling airline tickets to new customers and prospects.

• Trained subordinates how to manage Passenger Service Systems as well as trained Airline Ticketing

Reservation System.

• Created PNR by using Abacus (Sabre) Computer Reservation system by tying and creating hotel

booking in the same PNR.

• Created hotel reservation for individual and group in the Sabre Hotel Reservation System.

• Worked as per IATA standard to maintain IATA certification and maintain Airline rules and regulations

defined by IATA.

• Worked in Dynamic Packaging, PNR creation, Fare Calculation, itinerary creation for travel

consumer.

• Managed call centers for new reservation, flight change, cancellation and Passenger Service Systems.

EDUCATION:

• Hawai’i Pacific University, Honolulu, Hawaii, Masters in Business Administration – May 2009

Major: Marketing (GPA: 4.0/4.0), Minor: Finance/Account/Management (Overall GPA: 3.42/4.0)

• Campion Kathmandu College, Kathmandu, Nepal, Executive MBA- Dec 2005

Major: Service Marketing and Strategic Brand Management, GPA: 3.31/4.0

• Bachelor’s Degree in Business Studies- 2002

Shanker Dev Campus, Kathmandu-Tribhuvan University

• Proficiency Certificate in Business Administration -1996

Shanker Dev Campus, Kathmandu-Tribhuvan University

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