DEANNA BADGLEY

*** ******* ** #**

Ecorse, MI *8229

734-***-****

SUMMARY

Twenty- seven years

experience in customer service, specializing in customer care and

resolution of customer complaints.

EXPERIENCE

Airvoice Wireless,

Bloomfield Hills, MI

2013-2014

Inbound call center

// customer service

Activate or

deactivate wireless devices

Resolve customer

concerns

Assist customers

with troubleshooting

Guardian Alarm Company,

Southfield, Mi

2011- 2013

Customer Service Specialist

and Central Station Dispatcher

- Monitor

emergency warning signals.

- Dispatch police,

fire and/or emergency medical services.

- Respond to

telephone calls, in-coming and out-going.

- Assisted in the

resolution of customer concerns.

- Input data.

Wyandotte Alarm, Wyandotte,

Mi

2004-2010

Central Station Dispatcher

and Service Technician Dispatcher

- Monitored

burglary and fire alarm systems.

- Dispatched

police, fire and ems services.

- Responded to

in-coming and out-going telephone calls.

- Input data.

Amerialarm, Southfield, Mi

2003-2004

Alarm Monitor and Service

Technician Dispatcher

-Monitored

emergency warning systems.

-Dispatch proper

authorities.

-Responded to

telephone calls and assisted in the resolution of customers concerns.

-Data entry.

Vigilanti Security, Lathrup

Village, Mi

2002-2003

Customer Service Specialist

and Central Station Dispatcher

-Monitored

emergency warning systems.

-Dispatched

police, fire, and medical emergency services.

-Responded to

telephone calls and assisted in the resolution of customer concerns.

-Input data.

K & S Industries,

Taylor, Mi

2001-2002

Production Assistant

-Input data.

-Responded

to in-bound telephone calls.

-Processed

orders and quotes for servo and hydraulic motors.

-Assisted

manager as directed.

ETS Staffing, Southgate, Mi

1999-2001

Customer Service

Representative

- Reported

to and performed various assignments as given.

EDUCATION

Graduated: Allen Park High

School, Allen Park, Michigan

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