Yi-Chang Chen (Thomas)

Personal Details

Residential Address: Taiwan but I can relocate at any time

Email Address: acpxez@r.postjobfree.com

Mobile number: 886*********

Objective

After obtaining the Cisco CCNP and Microsoft MCSE certifications, I am

ideally looking for a network administrator or a 2nd or 3rd line support

position. My advantage is that I am fluent in Mandarin, English and

Taiwanese.

Certificates

. CCNP (Cisco Certified Network Professional)

CCNP Troubleshooting (Troubleshooting and Maintaining Cisco IP

Networks)

CCNP Router (Implementing Cisco IP Routing)

CCNP Switch ( Implementing Cisco IP Switched Networks)

. CCNA (Cisco Certified Network Associate Routing And Switching)

. CCNA Security (Cisco Certified Network Associate Security)

. MCSE (Microsoft Certified Solutions Expert Private Cloud)

. MCSA (Microsoft Certified Solutions Associate Windows Server 2012)

. MCP (Microsoft Certified Professional)

.

Other certificates

. Food Hygiene Certificate Level 2

Expertise

. Networking skills (LAN/WAN, DHCP, DNS, VPN, Cisco ASA Firewall, TCP/IP)

. Cisco Switch (VLAN,STP, HSRP,EtherChannel, Load Balancing, NAT)

. Cisco Router (BGP IPv4 & IPv6, OSPF IPv4 & IPv6, EIGRP IPv4 & IPv6 )

. Cisco Troubleshooting (TCP/IPTroubleshooting)

. Windows Server 2012 R2 (Active Directory,Group policy, WSUS,Remote

desktopservices)

. Microsoft Exchange2012

. Windows XP/ 7/ 8 Operating System

. Virtual machine (Hyper V)

Skills

. High Availability ITsolutionsFailover clustering( iSCSI Target Server)

. Microsoft Lync 2013, Experienced in deploying Lync2013

. Microsoft SCOM (System Center Operations Manager 2012 R2)

. Microsoft System Centre 2012 R2(Virtual Machine Manager)

. Windows Server 2012 R2(VPN -RADIUS Authentication, VPN -L2TP/Ipsec,VPN

-SSTP, Windows Server backup & Recovery )

Education

. University of Kunsan, Taiwan

Bachelor of Information Managemen

Languages

English (fluent) Mandarin (mother tongue) Taiwanese (mother

tongue)

Employment History:

Freelancing

Jan 2014 - until now

. Repairing and setting up computers

. Customer support

Kaleidoscope Weybridge, UK (www.kcct.co.uk)

Oct 2013 - Nov 2013

Remedy Floorwalker (Trainer), Unilever, Shanghai, China

. Delivering Remedy 8.1 training

. Point of contact when IT issues occurred

. Training and supporting staff

. Reporting issues back

DoSo ICT, Ealing Broadway, London (www.doso.co.uk)

Sep 2012 - Sep 2013

IT Support Technician (1st and 2nd line support)

. Providing technical support and troubleshooting

. Repairing windows XP/7/8 operating systems

. Reparing Mac operating systems

. Logging tickets - Ticketing system used - Connectwise

. Training staff

. Providing on-site technical support to medium businesses

. Customer service mainly by phone, email and on-site

Cheng Kung vocational high school, Taiwan

(http://www.ncku.edu.tw/ives/ives/) Mar 2010 - Jun 2012

Computer Technician

. Windows Diagnostics and Troubleshooting

. Identify the procedures for installing operating systems

. Replacing computer parts

. Installing and maintaing networks

. Tutoring students

Dat Technology, Australia (http://dat.net.au)

Apr 2009 - Feb 2010

Computer Technician and Sales

. Repairing notebooks and computers

. Desktop application support, upgrades, backups, restores, refreshes

. Assembling desktops

. Customer service

. Buying and selling computers

Topcom Technology, Australia (www.topcom.com.au)

Mar 2008 - Sep 2008

Computer Technician and Sales

. On-site service

. Data recovery

. Desktop application support, upgrades, backups, restores, refreshes

. Liaise with key stakeholders to determine desktop requirements

. Client support

Zi-Bang International Computer Company, Taiwan

Oct 2003 - Aug 2006

Computer Technician

. Repairing notebooks and computers

. On-site service

. Desktop application support, upgrades, backups, restores, refreshes

. Installing and maintaing networks

Chiang Computer Company, Taiwan

Oct 2002 - Set 2003

Computer technician

. Selling computers

. Diagnosing hardware / software faults

. Installing computers

Hobbies and Interests

Playing badminton, Computers

References

Available upon request

Contact this candidate