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Customer Service Manager

Location:
Shelby Charter Township, MI
Salary:
14.00hourly
Posted:
May 28, 2015

Contact this candidate

Resume:

Anita M. Kelley

**** ********* **. *******, ** **428 - 616-***-****

OBJECTIVE: To obtain a position in office administration which offers the opportunity to utilize

current skills and continued growth in administration.

EDUCATION: Davenport College Career Center 1995 – 1996

Courses taken:

Keyboarding - Microsoft Word - Windows 3.1

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EMPLOYMENT HISTORY:

11/3/14 - 1/23/15 OEM Parts Administrator, Kawasaki Motors Corp, USA

5080 36th St. SE Grand Rapids, MI 49512 616-***-****

Verification of parts pricing and availability

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Entering customers parts orders in AS400

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Emailing parts order confirmations to customers

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2003 – 2014 Office Administrator, Trudell Trailers of Grand Rapids, Inc.

6634 Center Industrial Dr. Jenison, MI 49428 616-***-****

Invoicing of new and used semi-trailer sales

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Completion of Michigan, Maine, and Indiana license and title work

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Updating new and used semi-trailer inventory

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Accounts payable / receivable

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Tracking new and used semi-trailer sales profit and loss

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Tracking new semi-trailers on order

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Compiling salesman’s commission reports

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Rental administration and documentation

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Customer relations with loan documentation

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Compiling and maintaining various excel reports

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Multiline reception

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Shipping / receiving

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Maintaining petty cash and deposits

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Semi-trailer dispatch to various locations

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Customer service and general office duties

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2001 – 2003 Assistant Manager, Ponderosa Steakhouse/ Metromedia Restaurant Group

1996 - 1998 1724 28th St. Wyoming, MI 49509 972-***-****

Employee supervision

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Maintaining petty cash and deposits accurately

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Food preparation, cook, server, cashier

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Inventory of product

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1999 - 2001 Administrative Assistant, West Michigan Trailer Sales, Inc.

2655 Burlingame SW Wyoming, 49509 Phone: 616-***-****

Completion of Michigan and Maine title work

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Rental billing

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Multiline reception

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Bulk mailings

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Maintaining petty cash accurately

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Customer service and general office duties

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1998 - 1999 Office Manager Export Manager, Proto-Cam Incorporated

1009 Ottawa Ave. Grand Rapids, MI 49503 616-***-****

- Inside sales

- Data entry, processing purchase orders

- Accounts payable / receivable

- Invoicing

- Shipping / receiving

- Compiling commission reports

- Inventory

- Multi-line reception

- Y2K Compliance manager

- Customer service and general office duties

1996 - 1998 Administrative Assistant, Lutheran Brotherhood

1500 East Beltline S.E. Grand Rapids, MI 49506 360-***-****

Newsletter editor

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Generating client letters

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Financial data entry with Quicken software

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Scheduling agency meetings and client appointments

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Compiling informational and hiring packets

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Inventory

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Bulk mailings

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Prioritizing mail

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Multi-line reception

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Customer service and general office duties

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SPECIAL SKILLS:

Proficient operation of Microsoft office, 2008, 2010, Word, Excel,

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Outlook, Internet, and Karmak Operating Systems

Skilled in designing flyers and newsletters with Microsoft Publisher

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Detail oriented, organized, efficient, reliable, ability to work well

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independently and with others

ACCOMPLISHMENTS / AWARDS:

Jenison High School Diploma

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Appreciation letter from Ponderosa Steakhouse Vice President

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Customer service award from Meijer Corporation

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National Restaurant Association Serve Safe Certification

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References

Greg Giergielewicz

Trudell Trailers of Minneapolis

763-***-****

Greg Lockhart

Trudell Trailers of Grand Rapids

616-***-****

Christy Davison

Trudell Trailers of Grand Rapids

616-***-****

Mark Bouwer

616-***-****

Dennis & Peggy Hoppe

616-***-****

269-***-****

Ryan Peterson

Kawasaki Motors Corp, USA

616-***-****

Lorraine Lauer

Kawasaki Motors Corp, USA

616-***-****



Contact this candidate