Courtney R. Duhon

832-***-**** Cell

713-***-**** Home

Email: acpxbo@r.postjobfree.com

SUMMARY

Resourceful administrative assistant offering extensive administrative experience

reporting to a CEO and other top executives. Skilled in coordinating conferences,

projects, meetings and travel arrangements. Able to balance the needs of management,

provide excellent customer service, and maintain high level of confidentiality and

schedules with ease. Utilize strong organizational, planning and communication skills

towards improving operational efficiency.

EXPERIENCE

May 2014 – Feb. 2015 Ricoh USA 820 Gears Rd. Houston, TX 77067

Billing Specialist – Multiple Accounts

Entered maintenance and contract data into billing system as sold by sales professional.

Approximately 600 invoices per month.

Obtained meter reads, purchase order numbers and other billing information, as

necessary, from customers and other Ricoh personnel while ensuring integrity.

Worked with Ricoh field reps and sales reps to resolve discrepancies in billing

information.

Created final billing invoices as required for end of term contracts.

Created and maintained contract records and billing paperwork in customer files.

Answered incoming calls and or emails from internal or external customers regarding

questions or invoicing options and proactively resolved all outstanding billing issues.

Created credit memos for any erroneous or changed billing.

Created and provided additional reporting and spreadsheets as requested by customer,

sales and or supervisor.

Attended major account reviews with Sales Representatives and customers as requested

via conference calls or meetings.

Reconciled vendor credits to contract billings.

Assisted in training with new Associate and Senior Associate representatives.

Performed other duties as assigned while maintaining a performance review score of 4.2-

4.8 out of 5 monthly.

October 2010 – June 2013 Standard Register 7737 Southwest Frwy. Houston, TX

77036

713-***-****

Customer / Operations / Sales Support for Memorial Hermann Hospital System Account

• Consistently delivered the highest quality of service to customers and developed strong

business relationships with clients.

• Processed and entered data; approximately 1000 customer orders per month while

consistently delivering outstanding service to customers.

• Responded to customer questions & requests with a sense of urgency and customer

focus in mind.

• Proactively solved order, product and inventory issues. Worked closely with the sales

team to enhance service levels. Processed returns for authorizations for credit to the

customer.

• Provided customers with highest quality of customer service by dealing with and

resolving customer requests.

• Escalated key service issues or opportunities to sales representatives, appropriate

internal departments, and upper management as deemed appropriate.

• 3 way matched and processed billing invoices for month end closing.

• Maintained online ordering website for the customer; conducted training classes for the

customer. Provided technical assistance.

• Also provided front desk receptionist and administrative support as needed.

•Planned and coordinated business development events, holiday parties and more.

September 2008 – April 2009 (contract) AeroTek - NOBLE DRILLING 13135 South

Dairy Ashford Sugar Land, TX 77478

281-***-****

Materials Management Clerk

• Worked closely with the Materials Management department of this oilfield service

company and met quotas on a daily basis with a high volume of requests.

• Received and processed Noble Oil Rigs material master records in SAP in a fast paced

environment for creation of new Material Master Items and modification or extension of

existing Items

• Conducted material research online or with the materials coordinator to ensure that

Material Master Data is accurate.

• Monitored data for prospective duplicated invoices identifying the operational unit of

the company where the item is installed and materials are stored.

• Verified data entered by checking material requests for errors and correcting and

resolving as required; requiring a very close attention to detail.

• Developed new item descriptions and maintained Noble prior item description

standards.

• Participated in and initiated continuous improvement initiatives related to the day to day

operation of the Materials Management team and functionality of material master tools.

February 2008 – August 2008 (contract) Volt Services - EXEL LOGISTICS 10850

Richmond Ave Houston, TX 77042

713-***-****

Customer Service Representative

Act as a liaison between client, Hewlett Packard.

• Recorded and maintained account information along with general office duties as

requested.

• Resolved product or service problems by clarifying customer complaints and finding

the best solution.

• Prepared reports by collecting and analyzing data, using Excel and SAP.

• Created deliveries and tracked distribution of product to ensure it was delivered per the

client's request.

• Met and excelled sales and service goals on a quarterly basis.

June 2004 - October 2007 GM Mortgage 3706 Evergreen Square Trl

Fresno, TX 77545

Loan Processor

• Processed loans for Loan Officer, answered phones and set appointments.

• Heavy contact with customers, title and appraisal companies, previous mortgage

companies, insurance companies, and employers to begin the pre-approval / approval

process from various lenders.

• Collected the necessary paperwork from customers including all outstanding loan

stipulations for a clear approval before closing.

• Ordered appraisals, mortgage payoffs, tax histories, credit reports and current/previous

employment verifications.

• Entered and printed loan applications through Calyx / Point for Windows software.

• Set up closings, obtained broker/appraisal checks to be mailed for payment

• Sent thank you letters to clients and all correspondence such as lien letters, demand

letters, etc.

• Took orders for materials contractors need and pay with company account and create

purchase orders

• Ordered title and then clear title issues for a clean loan, which would entail contacting

the county, previous mortgage company for release(s), hold harmless letters, Title

Company for tax issues, etc.

July 2006 - May 2007 ElectroWave - Deep Down, Inc 15473 East Fwy.

Channelview, TX 77530

Executive Assistant

• Answered a multiple line phone system, and greeted all visitors.

• Assisted in the ordering, receiving and inventory of company office supplies.

• Conducted small new hire orientations, while maintaining a working knowledge of

Policies & Procedures and office administrative practices for 15 employees.

• Distributed and kept confidential employee records including new hire paperwork such

as I-9 Forms, W-4 Forms, SS and ID Card Copies.

• Used QuickBooks for accounts payable, accounts receivable, invoicing and to create

purchase orders and request for quotes. Also followed up with clients and vendors on all

open orders and past due accounts.

• Performed administrative duties such as set travel arrangements, appointments for

overseas offshore medical physicals and all arrangements for passports and visa

obtainment.

• Filed, and maintained all confidential files for President, Vice President and the HR

manager.

• Prepared all expense reports for the Presidents, Managers and Field personnel, also

maintained all receipts and credit cards purchases. Maintained President's calendar --

planned and scheduled meetings, conferences and travel.

•Improved office efficiency by implementing a color-coded filing system and introducing

additional time-saving measures.

EDUCATION

Present Champions School of Real Estate Houston, TX

• Obtaining realtors licensing for the state of Texas

Lonestar College Cypress, TX

• Working towards a Bachelor’s Degree in Business Management with a Minor in

Logistics Management

• Certificate of Business Administration

SKILLS

I am flexible, dependable, hold very professional attitude and demonstrate the ability to

learn quickly. I display a friendly, efficient, ambitious attitude. I also present great

multitasking skills and integrity.

Microsoft Office: Word, Excel, PowerPoint, Access, and Outlook: 15+ years

Microsoft Publisher: 5 years QuickBooks Pro: 5 years

Calyx: 4 years Oracle: 2 years

ACT! : 1 year Expendable: 1 year

Officemate Software: 3 years Lotus Notes: 5 years

SAP: 5 years Internet Explorer: 15+ years

Typing Speed: 55 wpm 10-key by sight and touch: 9500 kph 99%

accuracy

Commerce: 2 years Telnet / NFM: 3 years

AS400: 3 years Citrix: 1 year

Adobe Acrobat: 7 years

INTERESTS

I enjoy working with people, children, computers and art.

Contact this candidate