Steven P. DesRoches

* ********* **** #** ****** Hills IL 60061

312-***-****

acpxbh@r.postjobfree.com

CUSTOMER SERVICE and RETAIL SALES

Overview Smart, experienced customer-oriented service with ability to organize and execute both daily

functions and large special events in retail store and social club settings

Most recent experience as a campaign staffer for a state representative re-election bid.

More than twelve years working for and managing specialty retail establishments in the

Chicagoland area, including The Magnificent Mile, Old Orchard Mall and Northbrook, both in

and outside Northbrook Mall. Additional years of retail experience in the Washington D.C. area.

Areas of expertise include but are not limited to:

Manager and Assistant manager of small-box retail stores

Customer sales and returns in a retail environment

New Product Introduction

Initial New Store Setup

Computer/POS Scanning Use

Public speaking

Outbound phone solicitation

Personnel problem negotiation and solving

Administrative oversight as a local officer in a 48 year old international social organization

Social organization large event planning and execution

Merchandising and Display and Assembly of Fixtures

Recording scripted messages for outbound phone solicitation

Preparation of printed collateral for mailing

Distribution of campaign collateral

Employee Shift Scheduling and Duties Management

Inventory and Pricing Controls

Store Cleanliness and Maintenance

Cash Handling and Daily Accounting

Store Opening and Closing

Telephone bank caller for state political campaign

Carol Sente for State Representative, Libertyville IL

Employment

PAID CAMPAIGN VOLUNTEER 2014

HobbyTown USA, Northbrook IL

STORE MANAGER 2008-12

Brookstone, Northbrook Court Mall and Old Orchard Mall IL

ASSISTANT MANAGER/SALES 2001-8

Design Toscano, Chicago IL

STORE SUPERVISOR/SALES 1999-2001

Other prior experience upon request.

Montgomery College, Rockville, MD

Education

Completed 30 credits toward a degree in Dramatics

Robert E. Peary High School, Wheaton, MD

Graduated

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