RAQUEL WILLIS

*** * **** **, **** Beach, CA ***** : 310-***-****

•C • acpx93@r.postjobfree.com

PROFESSIONAL SUMMARY

Social Service Assistant with 2 years experience in mental healthcare. Skilled in providing assistance to medical facilities,

recreational, vocational, and education programs. Work-study to Program Assistant for Healthcare for Homeless Veterans with

experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.

EDUCATION

Master of Science: Management in Healthcare Administration

Southern New Hampshire University - New Hampshire Current

Coursework in Business Ethics and Culture, Critical Issues in Management, Services Marketing, Human Behavior in

Organizations, Project Management, Healthcare Informatics, Healthcare Policy, Financing and Law, Leadership in Clinical

Microsystems and Process, Error Science, Risk Assess & Disclosures

Bachelor of Arts: Psychology

Biola University - La Mirada, CA 2015

Courses in Multi-Cultural and Ethnic Issues in Psychology, Behavioral Statistics, Cognitive Psychology, Social Psychology,

Psychological Testing and Assessment, Abnormal Psychology, Research and Experimental Psychology

WORK HISTORY

Merchandise Support Assistant

Nordstrom Inc. - Redondo Beach, CA (part-time/ 20-30hrs a week) 06/2014 – 05/2015

Engaged in energetic and speedy customer service, giving rewards, providing style advice, helping to find products, keeping a

safe and clean work environment, and being a great team member.

Work Study to Program Support Assistant (Healthcare for Homeless Veterans)

Veterans Affairs Healthcare System - Long Beach, CA (part-time/ 16-25 hrs a week) 02/2014 – 05/2015

Partnered with team of registered nurses to achieve overall well-being of all patients.

Transported patients to and from different departments.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and

follow-up care.

Initiated hospital-wide study to identify areas for process improvement.

Provided patient education.

Performed monthly inventory and maintained office and medical supply counts.

Developed and produced all office flyer notifications for important policy changes, office news and events.

Documented patient information obtained from interviews.

Social Service Assistant

Veterans Affairs Healthcare System - Los Angeles, CA (part-time/ 20 hrs a week) 07/2013 - 02/2014

Documented patient information obtained from intake interviews. Helped them check in or out of the rehabilitation facility

and get settled into their rooms and checked in with their nurses and psychiatric staff.

Completed building and room inspections to enhance patient safety and security.

Managed business office paperwork and incoming phone calls as well as keeping patient files and information secure.

Escorted patients to daily meetings and doctor appointments.

Administrative Assistant

Dotsie's Tots Enrichment Center - Compton, CA (full-time/ 40 hrs a week) 07/2011 - 07/2013

Oversaw daily office operations for staff of 15 employees.

Prepared and distributed payroll for staff.

Composed and drafted all outgoing correspondence and reports for director of facility.

Oversaw inventory and office supply purchases.

Contacted parents regarding unpaid and underpaid accounts to resolve any issues.

Facilitated organized record retrieval and access by maintaining filing system for both in-coming and discharged

students.

Electronics Intelligence Analyst and Supervisor

United States Navy - Norfolk, VA (full-time/ 40-80 hrs a week) 07/2006 - 07/2011

Supervised the creation and validation of anti-terrorism plans on all ships, overseeing a team of 8 personnel directly.

Sorted and routed incoming correspondence and messages on intelligence reports.

Developed and led training programs in preparation for combat.

Wrote office job descriptions and directives.

Prepared documents for destruction.

Operated and maintained communications equipment.

Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.

Managed $3 million budget to order repair parts and supplies for Operations Department which led to full readiness,

passing of inspections and being personally awarded with the Navy and Marine Corps Achievement Medal.

Communicated urgent orders and directions effectively to team.

Expert in tactical and technical guidance.

Documented and processed classified materials.

Recommended retransmission equipment employment based on capabilities of the equipment and the mission

requirements.

Planned and briefed personnel on missions.

ACCOMPLISHMENTS

Collaboration

Collaborated with psychologists, registered nurses, and social workers to plan and implement patient care which contributed to

helping to end homelessness in Greater Los Angeles and Long Beach areas, as well as helping to support patients with

substance abuse cases.

Documentation

Documented patient information obtained from intake interviews and surveys on patient care which contributed to program

enhancement supporting housing for homeless veterans.

Patient Care

Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.

Quality Assurance

Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.

AFFILIATIONS

United States Navy

Veteran's Affairs Healthcare System

Cryptologic Technician with the Department of Defense

SKILLS

BAC screening/drug screen collection understanding Client relations aptitude

Culturally competent care Qualified daily living activity assistant

Patient evaluation/intervention Organized calendar management

Adept at prioritizing/managing deadlines Seasoned in medical clinical procedures

Patient-focused care Patient and family advocacy authority

Mobility assistance aptitude Qualified in patient transport

CERTIFICATIONS

• Mental Health First Aid USA- trained to provide initial help to people experiencing mental health problems such as

depression, anxiety disorders, psychosis and substance use disorders. (Certified May 9, 2015- May 9, 2018)

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